Reviews, Sales, and Service Ratings for
Tin Leg

Very easy to purchase insurance, will definitely use Tin Leg again.

My wife and I did not make the trip. That is why we filed a claim. Online claim did not work, very frustrated to need to enter information three different times, gave up, printed form, sent by mail. Reminded by you that I had not submitted, when I could not online. 24/7 help line is a joke, basically an answering service.

Hi James,

I sincerely apologize that our online claim form caused you frustration and that we were not more helpful during your claim submission process. Customer service is our number one priority, and we always want to be available and as helpful as possible when our customers contact us. In this case, we fell short.

Additionally, we have notified our web team of the issues you experienced and are working to ensure this does not happen again.

Again, we are very sorry for the frustration this has caused you.

If you have any additional questions, please contact us at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

I found the purchase experience very easy and the customer service chat feature was extremely helpful. I liked the variety of choices and the extent of the coverage. I felt I could go on my trip without worry about unforseen circumstances causing a problem that would be expensive.

Just submitted a claim for a 24 hour delay on my flight and waiting for a response. Claim form was quick and easy to complete. I selected Tin Leg because the general policy and the options covered all my all my needs at a competitive price. The website and forms were easy to use. My telephone contacts were professional, friendly and helpful in choosing options. I'll write another review when my claim is processed.

Hello!
I am in the process of filing a claim (interruption of travel due to my mother getting into a coma/ICU hospitalization) and it is honest to separate things:

1. Their phone numbers for international calls (Tin Leg)
+1 727 264 5657 collect
844 240 1223
do not work in a proper way.

Either they did not work or you get an automatic recording that enters into a loop when selecting options.
Tried to reach them SEVERAL times with no luck.

Finally i asked my son (he was in the US) to call and he was able to reach an agent that gave him some instructions.

2. I got contact through their email address and things worked out so far in a proper way.

At this time, just arrived back from my trip, i have a telephone interview programmed for next week and i can let you know at the end how all the process work (positive, negative, easy, tough), submitting a claim, submitting documents, getting the reimbursement smoothly. Their customer service specialist were very attentive and professional 'email-wise'.

I hope everything works positive and smooth because i buy the Tin Leg insurance reviewing their outstanding response time and quality of service.

Hi Uriel,

I apologize that you did not receive a timely response when you contacted us. I understand you have been in contact with our claims team, and your claim is being reviewed.

If you have any additional questions, please contact our customer service team at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

I appreciated the process whereby an appointment was made for a Tin Leg representative to prepare a draft application for my claim. He seemed efficient and helpful. We even discussed whether the extra expense of airfare of $1045 was caused by 'Trip Delay' or 'Trip Interruption'. At no time did he indicate that the claim would be rejected in accordance with the definitions in the policy. So I had to marshal all the data, receipts, etc. and struggle to transmit same for several hours. The next day I was told the claim is rejected. I cannot argue the validity of the "small print" disqualifying me from reimbursement, but I am distressed that a member of the Claims Team was not able to warn me of that, and thereby save me a lot of time and trouble.

Hi Roger,

I apologize for the distress the claims process caused you.

I have spoken with our claims team, and while we were able to process the Medical and Trip Delay portions of your claim, we couldn’t confirm whether you would be eligible for Trip Interruption coverage until we had your itinerary.

Our claims department does their best to set customer expectations throughout the claim interview and submission process, and we apologize that we did not adequately communicate this portion of the process with you.

Again, please accept my apologies for your negative experience and for the frustration this caused you.

If you have any additional questions, please contact our customer service team at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

I will wait for claim processing outcome before providing any comments.

I'll use them again....

Tin Leg web site was informative and easy to use. Their customer service rep handled a couple questions specific to our case quickly and effectively. We plan to use them for our next trip.