Reviews, Sales, and Service Ratings for
Tin Leg

Knowledgeable customer service; great pricing and easy to use their website.

Claim pending on broken $370 suitcase. Haven’t heard back from Tin Leg since filing claim 3 days ago.
Thanks, Barclay Crane

Nor yet

When we needed to extend our insurance policy by two days, our Tin Leg representative was very helpful and efficient. Thanks!

Easy and affordable!

Customer Service always accommodating and professional each year I’ve obtained a policy and/or had questions

I wanted to cancel my trip since I was let go from my employer two weeks before our departure date. I contacted customer service to verify we could cancel, but was told the fine print said I had to have worked for that specific employer for at least 3 years. I have worked continuously for 25 years in tech, but had just switched jobs after 7.5 years at my previous company. This requirement is ridiculous and prevented me from using the insurance to cancel my trip. I would not purchase this insurance again.

Hi Sarah

I apologize for the frustration you have experienced.

The Employment Layoff benefit of travel insurance can cover travelers who cancel their trip due to an involuntary layoff or termination of employment. However, in order for this benefit to apply, you must be employed continuously for 1 to 3 years. This is a common requirement within all policies that offer this benefit, although the required length of time varies by policy. Within the policy you purchased, the requirement is 3 years.

I apologize that your claim did not have a more favorable outcome.

I got Covid before travel and so couldn't take the trip. However, it was not obvious to me that I needed to get an "official" test result from a hospital/physician to get reimbursed for a claim and a home test result wouldn't suffice. As a result my claim was denied.

The initial emails I recieved after my claim came quickly. I provided all of the requested information. The last file I emailed was on March 5, a week ago. I have not heard anything since then. I have just re-send my last zipfile to Tin Leg's claims email address.

Thank you for asking.

Hi Jenny

Thank you for bringing this to our attention. I have spoken with our claims team regarding the status of your claim.

I understand you initially submitted documentation for your claim on 3/5/2024. Our team typically reviews claims documentation within 15 business days of submission. The claim examiner will be reviewing your documentation this week to make a determination on your claim. If any additional documentation is needed, we will let you know at that time.

Thank you for your patience. Please let us know if there is anything else we can assist with.

I'm waiting to hear back on my claim