Reviews, Sales, and Service Ratings for
Tin Leg

Do not understand additional information request. I sent them everything they originally asked for

Can't rate my experience until I get through the claim process.

SquareMouth is the only travel insurance company I use anymore, because I have been consistently happy with them over the past few years, and because I have found that often they offer something which many other companies do not. Also, I appreciate the knowledgeable answers and help I get when I am trying to decide on travel insurance for an upcoming trip. I would recommend SquareMouth Travel Insurance Company to everyone.

We chose this policy because we found the pricing good for the options in which we were interested. My dealings with customer service were very good both through Square Mouth and Tin Leg. It was reassuring to have the coverage just in case of any problems. We had none . I believe the real proof of how well this type of insurance policy works would be if we had to file a claim. I would probably choose to use Square Mouth and Tin Leg for future trip coverage. Hopefully, they would live up to their billings if we were ever to have to file a claim.

I hesitate to give feedback since the Insurance Claim was received by you with all the asked for documentation on 5/13/15. I still have not received the insurance money despite several conversations with Kathy Haught reassuring me that my part of the process was complete.
I will be happy to give feedback when I am paid.

This policy met my needs.

So far I have been very pleased with your handling my initial claim. Two other charges are pending. At this point I would use you again and recommend you to others.

Thanks for handling our claim so quickly and painlessly. It really made a stressful situation with our travel provider so much less so. We'll be using you again. Thanks!

After receiving the wrong claim forms, I contacted Squaremouth again after returning home, and promptly received the appropriate forms.

I had originally had my husband (who was not traveling with me) make contact, and he may have erred in requesting the appropriate forms.

There was no support or assistance provided when I was sick and needed transport from a tented safari camp to a city hospital.
Your service was awful. Claim was paid slowly and partially declined with no information on why or how to re-submit.