Reviews, Sales, and Service Ratings for
Tin Leg

Window shopping, chatting w/customer service, and purchasing travel insurance on-line thru squaremouth.com's is hands down 5 star, however, that's just part of the experience.

I'm pleased to report a very satisfactory experience in faxing a CLAIM for reimbursement for a simple medical office visit on board a cruise ship to Seven Corners/American Modern Home Insurance against a Tin Leg-Standard policy purchased. Seven Corner's Medical Release paragraph is way over-****, and I adjusted that Release to suit the particulars of my claim. Settlement check was rec'd 13 days after fax submission. Very easy and they paid exactly as expected.

I chose this policy in large part because of the medical coverage. Our medicare coverage does not apply when we are out of the country.

Since I have no claim, it is difficult to rate the policy. Only when you make a claim can you make a judgment on the policy.

There was some confusion about upgrading my policy over time, but we got it figured out.

I purchased trip insurance through Squaremouth because I used them on a previous trip, and I found insurance that was less expensive with better coverage than the insurance offered by my tour company. I found the process to be easy. Unfortunately, my wife was hospitalized 3 days before we were scheduled to depart, so I filed a claim. The Tin Leg web site explained the process well, and filing the claim was not particularly difficult because I had only two expenses to claim for -- the tour company's and the air ticket agency. Once I documented the claim properly and submitted it, I received full payment within a few weeks.

1. We planned our trip to East Africa before the Ebola outbreak in West Africa. I called customer service in October 2014 and asked if the policy would be in effect if the US State Dept issued a travel advisory for Tanzania. I called and spoke immediately with an agent. I was told that the policy would cover that possibility. Fortunately, Ebola is not an issue in Tanzania and our trip went without a hitch.
2. In 2012 we had a trip planned to Asia. Shortly before our departure, a health issue led to cancellation. After I submitted documentation, the policy quickly covered travel expenses in full according to the policy.
I am pleased with service and have continued to use it.

Excellent trip no claims necessary

Recently, prior to making a Tin Leg claim I recommended it to two couples who have purchased policies. Over nearly two years I have suggested that people look at Squaremouth. Several have and ended up buying policies.

Depending on the outcome of our claim will determine whether I would make further recommendations.

My initial contact with Tin Leg learning how to file a claim has been positive. Our claim is due to illness forcing us to cancel Myanmar trip. Wait and see.

I had a few expenses with doctor's cost and a few medical tests in Mumbai, just came back.

I would recommend Tin Leg for anyone looking for travel insurance. My trip was completed without interruption, and I am thankful that I did not have to file a claim. However, the peace of mind Tin Leg afforded me was worth it.

We had our baggage lost for six days going and 1 piece lost for 1 day returning. We went to Papua New Guinea and had to travel 4+ hours to retrieve our luggage on not very nice conditions and all they reimbursed us was $19.02 the actual money outlaid to travel to get our luggage. Not any reimbursement for doing without our things for 6 days or the time it took to retrieve them.
I was very dissapointed and would not use this insurance company again or recommend them to anyone else!!!!!