Reviews, Sales, and Service Ratings for
Tin Leg

I rated them high because I got the insurance I wanted with ease. Yes, I would recommend them. I will purchase their insurance in the future.

I was very happy with the process of purchasing the policy. I didn't expect to have to cancel the trip and file a claim, however, the filing process went well. My only comments is that it took about 5 weeks from the time I filed it for the claim to be paid, which seemed to be a long time, even though I provided complete documentation when I initially filed. Also, I was instructed to mail my documentation to an office.

I intend to purchase the same policy when I rebook my trip and recommend it to others.

My claim is handled by 7 corners and 2 months afterclaim docs were sentt they still have not paid me for trip interruption due to surgery abroad

Because Tin Leg was so helpful and patient when I had to get receipts from the Panamanian sources of service I received. The "ambulance" company took forever to get a receipt for me, and it even had errors in it, but with my explanation to TLL they accepted the receipt. The policy was very inclusive and gave me a feeling of security. Yes, I would certainly recommend TLL to anyone, especially for use in a foreign country, as the TLL people told me they have no trouble with receipts in Spanish, etc. Even before you asked my comments, I have sent a note of gratitude to TLL after the receipt of the check they sent to me.

We filed two desperate claims, one medical and one trip delay. Everything was paid out in a timely manner. Agents were helpful in filling out forms and sending information

Everything was good

Very Easy and User Friendly

The process to file a claim was somewhat cumbersome. It took two months and several phone calls to get the claim processed. The customer service representatives were very pleasant but each time we called they said that our situation needed to be reviewed by someone else. The claim was in regard to a cancelled flight due to mechanical reasons and missing the first day/night of a tour. I have no idea why this would be so difficult to process!

I would actually my experience with Tin Leg during my trip as 0 stars but that option is not available. So far I would not recommend this policy to other travels but I have not filed the claim yet. Here are the reasons why. While I was on a trip to Israel I got very sick and per MD recommendation needed to go to the hospital for tests via taxi. Had used all of my cash to pay for the taxi because of all other medical expenses. Called Tin Leg for help getting cash (did not bring an ATM card). Only had a credit card. Finally got someone on the line. Explained my problem. Was put on hold for 20 min. Hung up and called back.. Got same person I had spoken to the first time. She told me she was sorry for the long wait. She was researching how to handle my problem. Asked me to give her my phone number at the hotel I was staying at so she could call me back as soon as she had a solution to my problem. That was on January 25, 2015. Today is February 28, 2015. I am still waiting for your representative to call me back. Sure glad I found another resource besides the insurance to help me. Wondering why I bought the insurance. Hope I don't get hassled when I file the claim.

Prompt, polite handling of claim with no issues. Very professional, claim paid in full.