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Rating 5 out of 5Policy:
GoldReview Received:
March 20, 2024Linda Poverny from CA Verified Squaremouth CustomerWas this review helpful to you?Glad I didn’t need to use the insurance. I find all travel insurance so very expensive but this one seemed like what I needed.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
March 19, 2024Brian from CT Verified Squaremouth CustomerWas this review helpful to you?Very pleased with the entire claim experience, ease of filing and the amount of time I had to invest in the process
2 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
March 18, 2024Candace from MO Verified Squaremouth CustomerWas this review helpful to you?This was our first experience with travel insurance. Now that we're older and health concerns can foil the best-laid plans, we thought it worth looking into. The process was easy and it was far more affordable than we expected. We'll be sure to consider it again, particularly for our overseas trips. We (thankfully) didn't need to file a claim so I can't speak to the quality of the claims process.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
March 18, 2024Harry from OR Verified Squaremouth CustomerWas this review helpful to you?There was a lot of required documentation for the claim, but fortunately it was easy to submit it electronically. Overall the claims process went smoothly, though the communication was a little thin coming back from the company.
6 out of 6 people found this review helpful -
Rating 5 out of 5Policy:
LuxuryReview Received:
March 18, 2024Kim from NJ Verified Squaremouth CustomerWas this review helpful to you?Knowledgeable customer service; great pricing and easy to use their website.
1 out of 1 people found this review helpful -
Rating 3 out of 5Policy:
GoldReview Received:
March 18, 2024Barclay from WA Verified Squaremouth CustomerClaim pending on broken $370 suitcase. Haven’t heard back from Tin Leg since filing claim 3 days ago.
Thanks, Barclay CraneReview Updated: 04/15/2024
Contacted Tin Leg immediately after recovering internet access on a simple claim for a $375 item. The first person who answered my call was brusque and officious, not helpful, instructed me to file a claim on TinLeg website, which I did immediately. No one followed up. I called again and was twice told someone would contact me quickly and follow up, it never happened until I called a third or fourth time. This took weeks. Eventually I was contacted by adjuster Taniyah Green who did help resolve it. This all took more than a month and I had to restart the process three times, as well as re-submit several documents before Taniyah stepped in and actually got things done. It paid only about a quarter of the actual loss but that was in the policy fine print and I bought the policy based on good reviews online - so caveat emptor. All in all it falls far short of what I expect from a good insurance company with a modest claim like this. The company was trying to outsmart me vs paying off a small claim to an honest policyholder who paid far more than this for what I thought was a premium policy. Slow and disappointing, not why people choose an insurance company. I will not buy another policy from TinLeg nor recommend it to anyone unless someone rectifies this bad experience. Please take this as an honest response from someone who has several successful business startups in his resume. I am not a chronic complainer and cut honest businesses slack for mistakes. Maybe you should make some needed changes vs laughing this off as a sorehead in the office.
Was this review helpful to you?
Cheers,
Barclay Crane
7 out of 8 people found this review helpful -
Rating 5 out of 5Policy:
LuxuryReview Received:
March 17, 2024Robert N from IL Verified Squaremouth CustomerWas this review helpful to you?Nor yet
0 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
March 17, 2024Janet from CA Verified Squaremouth CustomerWas this review helpful to you?When we needed to extend our insurance policy by two days, our Tin Leg representative was very helpful and efficient. Thanks!
3 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
LuxuryReview Received:
March 17, 2024pimsie from FL Verified Squaremouth CustomerWas this review helpful to you?Easy and affordable!
0 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
March 14, 2024Dawn from OH Verified Squaremouth CustomerWas this review helpful to you?Customer Service always accommodating and professional each year I’ve obtained a policy and/or had questions
1 out of 2 people found this review helpful
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Additional Information