Reviews, Sales, and Service Ratings for
Tin Leg

I was very pleasantly surprised with the claims process with Tin Leg. The customer service agent on the 24 hour hotline was extremely helpful and reassuring when I called to ask about the process. The online claim process was very straightforward. They were very communicative about the documents needed to file & process my claim, which was done mostly via email. The whole claims process took about 6 weeks, and I think it was relatively fast given that they requested additional documents in between. I am definitely buying all my travel insurance through Tin Leg from now on.

Thank you for your help!

Process was simple and the agent I spoke with was knowledgeable and professional.

None

WE did NOT cancel our trip with IcelandAir. They cancelled our connecting flight from KEF to SEA after my husband fell in the skybridge (after exiting the plane, before reaching the building and the boarding desk).

When I spoke with Tin Leg, Justine at customer service was kind and compassionate, but her notes in the form they sent had multiple errors. My husband fell after exiting the plane, not on the plane. I had a couple follow up questions when filling in the form. I called Tin Leg back. I had to remind Jacob 3 times to slow down, not talk so quickly. He laughed and barely slowed down at all. He cheerfully told me that Tin Leg doesn't cover flight interruption without a doctor's note (from the telephoning doctor who advised against flying without being medically checked in person first). We got a note from the doctor at urgent care. Their bill was over $600.00. We have contacted IcelandAir with the case number they gave us. We had $974.64 in expenses (medical, taxi, hotel room and meals) due to the 24-hour delay in Iceland. What good is trip insurance if it doesn't cover what it purports to cover? We've never had to file a claim before. I do not plan to use Tin Leg again, and I will tell my fellow travelers about our experience. If this claim doesn't get resolved satisfactorily, I will be contacting our state Attorney General's Consumer Protection office.

Thank you for bringing this to our attention, I apologize for the frustration you have experienced. I have spoken with our claims team regarding the status of your claim.

I understand you have submitted your claim documentation, and your claim is currently being reviewed. Our claims team will contact you with any questions or if any additional information is required to make a determination on your claim.

In the meantime, please let us know if there is anything we can assist with. Our customer service team is available from 8am to 10pm ET daily, and we are delighted to help!

As always, there is someone available to take your questions and if you are making a change, you are notified of the process and the timing and not left in the dark. I will continue using Tinleg and Squaremouth for all my travel insurance needs.

My experience is unknown at this time. Ask me after I submit a claim

Not sure wa is going on at this point believe I've absolutely sent all relevant docs. Waiting on approval of claim so I can have American Airlines cancel my credit.

I cancelled a trip in 2023 and was able to easily move the insurance to a similar trip (same cost structure) for 2024. Staff I spoke to both when cancelling and when rescheduling were super helpful and efficient. Glad I didn't need to interact for a claim, but would expect the same level of service.