Sales & Service Data

TOTAL SALES
16,029
Since 2008
MONTHLY SALES
0
Average Monthly Sales Since 2008
REVIEWS
215
Since 2008
Overall Rating
4.34 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

16,029
policies sold

0.2%
negative reviews

0.2% (35) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    126
  • 4 stars
    41
  • 3 stars
    13
  • 2 stars
    5
  • 1 star  
    10
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Tokio Marine HCC Medical Insurance Services All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Inadequate agreements for pre-paid claims in China. Purchased insurance thinking that there were agreements in place rather than the medical department trying to negotiate with the medical facility to accept payment. Otherwise insurance company tried to be responsive. It was a bit confusing trying to get to the medical department as the various people trying to help did not have the information at hand.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas America incl US
    Review Received:
    From: Verified Squaremouth Customer

    Did not file a claim and never contacted the insurance company.

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    0 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    I did not file a claim so I can not rate HCC service in regards to that. However, signing up for the insurance, receiving confirmation and all necessary information regards insurance gave them a 5 star rating. I would use them again on my next trip.

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    0 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    I was i nthe emergency room with perfroated diverticulitis. there was a little communication probelm due French / english. But they got it done, as far as i know.
    Thanks

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    2 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Medical assistant agent wasn't entirely clear on what dental procedures would be covered.

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    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Price was reasonable; placement was simple; documents were promptly delivered and wallet card was handy to take on trip.

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    1 out of 3 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    I wrote a few emails to them and they never responded. I wonder what would happen if I had to file a claim.

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    28 out of 30 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Customer service is great, simple, and straight to the point. My questions were clarified quickly and without delay.

    However, do please note to kindly remind customer staff members to MUTE or MONITOR incoming calls first. When placing a call and getting my notes ready, the automated machine did not place me on HOLD and sent me directly to a customer service representative......during a personal conversation with another employee. I over heard the conversation for 2 to 3 minutes while getting my notes ready wondering if it was a machine or how to properly interrupt the conversation.

    No harm done. We all make mistakes. Just kindly remind customer service representatives to treat all work stations as "Hot Mikes."

    Thank You.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Atlas America incl US
    Review Received:
    From: Verified Squaremouth Customer

    When I called for assistance on more than one occasion, I was told that the system was down so I could not be helped.

    It took several attempts using Live Chat and email to get appropriate instructions for submitting an electronic claim.

    I am still unsure whether I need to submit a claim form in cases where the doctor/doctor's representative submits a claim to you directly.

    I do appreciate the facility of travel insurance.

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    14 out of 16 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Great customer service! Since I am pregnant and was looking for an insurance that covers pregnancy up to 26 weeks, I wanted to clear out which coverages were available to pregnant woman and where I should be paying attention when choosing an insurance. I only contacted by email, but the replies were always quick with exact details.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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