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Inadequate agreements for pre-paid claims in China. Purchased insurance thinking that there were agreements in place rather than the medical department trying to negotiate with the medical facility to accept payment. Otherwise insurance company tried to be responsive. It was a bit confusing trying to get to the medical department as the various people trying to help did not have the information at hand.
Did not file a claim and never contacted the insurance company.
I did not file a claim so I can not rate HCC service in regards to that. However, signing up for the insurance, receiving confirmation and all necessary information regards insurance gave them a 5 star rating. I would use them again on my next trip.
I was i nthe emergency room with perfroated diverticulitis. there was a little communication probelm due French / english. But they got it done, as far as i know.
Medical assistant agent wasn't entirely clear on what dental procedures would be covered.
Price was reasonable; placement was simple; documents were promptly delivered and wallet card was handy to take on trip.
I wrote a few emails to them and they never responded. I wonder what would happen if I had to file a claim.
Customer service is great, simple, and straight to the point. My questions were clarified quickly and without delay.
However, do please note to kindly remind customer staff members to MUTE or MONITOR incoming calls first. When placing a call and getting my notes ready, the automated machine did not place me on HOLD and sent me directly to a customer service representative......during a personal conversation with another employee. I over heard the conversation for 2 to 3 minutes while getting my notes ready wondering if it was a machine or how to properly interrupt the conversation.
No harm done. We all make mistakes. Just kindly remind customer service representatives to treat all work stations as "Hot Mikes."
When I called for assistance on more than one occasion, I was told that the system was down so I could not be helped.
It took several attempts using Live Chat and email to get appropriate instructions for submitting an electronic claim.
I am still unsure whether I need to submit a claim form in cases where the doctor/doctor's representative submits a claim to you directly.
I do appreciate the facility of travel insurance.
Great customer service! Since I am pregnant and was looking for an insurance that covers pregnancy up to 26 weeks, I wanted to clear out which coverages were available to pregnant woman and where I should be paying attention when choosing an insurance. I only contacted by email, but the replies were always quick with exact details.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more