Tokio Marine HCC - Medical Insurance Services Group
Overall Rating 4.33 Out of 5
Overall Rating 4.33 Out of 5
216 Reviews Since 2008

  • Overall Rating 5 out of 5
    Policy:
    Atlas America incl US
    Review Received:
    September 7, 2009
    Anna from Cyprus Verified Squaremouth Customer

    Before Trip
    Quick and Easy,clear terms and payment procedure

    During Trip
    Not used this service

    Claim Process
    n/a

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    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    August 25, 2009
    Michele from CA Verified Squaremouth Customer

    Claim Process
    Will not be making a claim for that policy period.

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    0 out of 4 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Atlas America incl US
    Review Received:
    July 11, 2009
    Adam from Australia Verified Squaremouth Customer

    Before Trip
    All documentation was presented online to check to see if the details were correct, then sent out in the mail in plenty of time to read and review. It was reasonably clear (this was my first travel insurance policy) and fairly easy to understand for a "first-timer".

    During Trip
    Still processing my claim, but the security of having insurance covered was reassuring.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    June 8, 2009
    Mae from MN Verified Squaremouth Customer

    Before Trip
    Called with questions about anti-malaria treatment - agent was rude and not very helpful.

    During Trip
    Tried calling for hours, and was always a busy signal. No other way to get through to them.

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    46 out of 48 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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