Sales & Service Data

TOTAL SALES
16,029
Since 2008
MONTHLY SALES
0
Average Monthly Sales Since 2008
REVIEWS
215
Since 2008
Overall Rating
4.34 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

16,029
policies sold

0.2%
negative reviews

0.2% (35) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    126
  • 4 stars
    41
  • 3 stars
    13
  • 2 stars
    5
  • 1 star  
    10
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Tokio Marine HCC Medical Insurance Services All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

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  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Will not be making a claim for that policy period.

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    0 out of 4 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Atlas America incl US
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    All documentation was presented online to check to see if the details were correct, then sent out in the mail in plenty of time to read and review. It was reasonably clear (this was my first travel insurance policy) and fairly easy to understand for a "first-timer".

    During Trip
    Still processing my claim, but the security of having insurance covered was reassuring.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Called with questions about anti-malaria treatment - agent was rude and not very helpful.

    During Trip
    Tried calling for hours, and was always a busy signal. No other way to get through to them.

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    46 out of 48 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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