We never received any paper documentation, but I assume the electronic documentation was all we needed.
We had to cancel the trip due to illness and also the insurance before it took effect. We were pleased that the company refunded our premium quickly and without any problems.
claim not satisfied yet
It was all on-line , no service rep was required
No need for service during the trip
This is premature, because I just initiated the claim, but once I described the situation the rep indicated it should be legitimate. Very minor claim so I don't anticipate a lot of issues with it. Maybe I could recomment when it is complete in about a month.
It will take several more weeks to settle
This is the second time we have used Squaremouth and have been satisfied both times.
We had no reason to use the hotline or customer service during our trip.
The claim settlement has taken so far over 3 weeks, and still not settled. Provided TRAVEL GUARD all the pertinent documents for the claim to be processed. I don't understand why it has taken so long!
I really appreciated the instant communication while we were in another country. I emailed a few times and had instant responses with updated information about our luggage. Excellent Service!
Not applicable-did not make the trip due to medical reasons related to spouse.
The customer service during the claim service was good. However, my final rating of the company will depend on the refund. If we do not receive a full refund of our trip expenses, I will be very unhappy and rate it a "1". To date, the refund status is still pending...
I had no claim, so cannot evaluate the company's performance. I see I had confusion about the period covered by the insurance. It seems like it only covered the Tanzania portion of the vacation. We were in Europe for 6 days before arriving in Tanzania; and we were in Europe for 3 days after leaving Tanzania. I thought the policy covered our whole vacation. Although it is not crucial this time, I wonder if other people get confused like me on this issue!
Thank you for purchasing a Travel Guard policy. Regarding your comment, travel insurance policies should be purchased for the entire vacation. When completing the application, you should indicate the date you intend to begin and end your trip in the departure and return date details. The Description of Coverage defines Departure Date as “means the date on which the Insured is originally scheduled to leave on his/her Trip. This date is specified in the travel documents” and Return Date as “means the date on which the Insured is scheduled to return to the point where the Trip started or to a different specified Return Destination. The date is specified in the travel documents.” The Description of Coverage also outlines the effective dates and termination dates by coverage. If you have any additional questions, please contact our World Service Center at 800.826.1300.
I didn't use the carrier during the trip.
I only filed the claim today.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More