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Reviews, Sales and Service Ratings for Travel Guard

Travel Guard Sales & Service Data

Total Sales
21,493
since 2007
Monthly Sales
15
average monthly sales since 2007
Reviews
1,305
reviews since 2007
Overall Rating
4.46 out of 5
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average on squaremouth 13,318 policies sold - 277 average monthly sales over last 3 months - 14,519 reviews - overall rating 4.45 out of 5

Travel Guard Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.46

average on squaremouth 4.45 out of 5

21,493 policies sold
0.9% negative reviews

0.9% (201) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    749
  • 4 star
    253
  • 3 star
    102
  • 2 star
    19
  • 1 star
    23
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Silver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim just submitted

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  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    No claim, no contact during the trip

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  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had no claim, so cannot evaluate the company's performance. I see I had confusion about the period covered by the insurance. It seems like it only covered the Tanzania portion of the vacation. We were in Europe for 6 days before arriving in Tanzania; and we were in Europe for 3 days after leaving Tanzania. I thought the policy covered our whole vacation. Although it is not crucial this time, I wonder if other people get confused like me on this issue!

    Response Received
    Travel Guard
    Travel Guard
    Bonnie Raschka

    Thank you for purchasing a Travel Guard policy. Regarding your comment, travel insurance policies should be purchased for the entire vacation. When completing the application, you should indicate the date you intend to begin and end your trip in the departure and return date details. The Description of Coverage defines Departure Date as “means the date on which the Insured is originally scheduled to leave on his/her Trip. This date is specified in the travel documents” and Return Date as “means the date on which the Insured is scheduled to return to the point where the Trip started or to a different specified Return Destination. The date is specified in the travel documents.” The Description of Coverage also outlines the effective dates and termination dates by coverage. If you have any additional questions, please contact our World Service Center at 800.826.1300.

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  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Silver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Did not have to use the insurance for any reason.

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  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    There was no claim

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  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    We didn't file a claim. If circumstances had been slightly different we might have wanted to.... We were at an oceanfront home on the shore and found out when we got down there that dredging was going on -- something I never considered. In the future I'll consider the possibility of purchasing "cancel for any reason" coverage. Perhaps it would be helpful if you had a list of such possible situations for shoppers to consider -- and confirm that the vast amounts of small print in your contracts wouldn't mean the situation was excluded from coverage.

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  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Fortunately, I did not have to make any claims on my trip.

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  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Platinum
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Fortunately we had no occasion to deal directly with the insurance provider or make a claim, but it was reassuring to have such a comprehensive policy at such a reasonable cost.

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  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Silver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Done painlessly without any human interaction

    During Trip
    Did not require any service during trip

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  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Claim Process
    Their paper requests for information were harder to understand than when talking to a representative on the phone.

    we felt we had to change the plane reservation home, it wasn't a crisis but was a medical necessity, so we didn't even file for the plane fare as it didn't meet their qualifications. Next time we would look more carefully at policies for doing this.

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