Sales & Service Data

TOTAL SALES
21,493
Since 2007
MONTHLY SALES
0
Average Monthly Sales Since 2007
REVIEWS
1,307
Since 2007
Overall Rating
4.46 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

21,493
policies sold

0.9%
negative reviews

0.9% (201) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    751
  • 4 stars
    253
  • 3 stars
    102
  • 2 stars
    19
  • 1 stars
    23
Top Providers
RoamRight
4.54/5
Tin Leg
4.51/5
HTH Travel Insurance
4.49/5

Travel Guard Reviews


  • Overall Rating 3 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Not much to say - I went on line, found what I wanted, purchased it. went on the trip, had no issues, returned, rea;;y had no custopmer service at all. The information on the web was complete and clear, and it did whaat I wanted - protected me for the cost of the trip in case of illness and gave me coverage to get back to the hospital of my choice if we feel ill on the trip.

    During Trip
    see earlier comments

    Claim Process
    no claim

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  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I would have liked to have some advice about the amount of coverage. I talked to a customer service rep who answered my questions in a friendly and professional way but I realized after I purchased the policy that I had "overbought" the trip coverage. It would have been nice to have some input from her to help me clarify my particular needs.

    During Trip
    I did not have a need to use any features of my policy so I cannot answer any of the above questions.

    Claim Process
    No claims submitted

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We did not need to file a claim but service was excellent and timely.

    Claim Process
    No claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    never needed to use insurance

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Sportsman's Travel
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We had no contact with the carrier other than a confirmation e-mail of the policy. I would have liked a written policy sent in the mail as well.

    During Trip
    no contact during the trip

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Adventure Travel Protection
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Didn't use it - can't answer

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    The website process went very smoothly.

    During Trip
    I did not use the customer service during the trip. I believe the clinic where I stayed did contact the insurance carrier.

    Claim Process
    I have not yet submitted the claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Hade to cancel trip two weeks before it was scheduled to start.

    Claim Process
    I was as very satisfied with the claim experience. Thanks

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Questions don't make sense. All exchanges of info went via the Internet.

    During Trip
    No comments

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I did not use the service so have no comments about their service.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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