We did not need to file a claim but service was excellent and timely.
never needed to use insurance
We had no contact with the carrier other than a confirmation e-mail of the policy. I would have liked a written policy sent in the mail as well.
no contact during the trip
Didn't use it - can't answer
The website process went very smoothly.
I did not use the customer service during the trip. I believe the clinic where I stayed did contact the insurance carrier.
I have not yet submitted the claim.
Hade to cancel trip two weeks before it was scheduled to start.
I was as very satisfied with the claim experience. Thanks
Questions don't make sense. All exchanges of info went via the Internet.
I did not use the service so have no comments about their service.
Didn't have use the insurance so how can I rate it??
No contact during the trip
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More