I had no need to use customer service
easy to obtain - no hassles.
First claim ever - save ALL your receipts!
DID NOT USE DURING TRIP
Did not contact carrier during trip.
Claim just filed 2 days ago so no results yet
did not end up needing to contact customer service
I purchased my policy late on a Saturday night. I received multiple errors and continued on my trip thinking I did not have travel insurance. I asked for a phone call the followig Monday, which I did not receive. Was I ever surprised to return home from my 3-week trip to see that my policy had been processed. Had something happened on my trip, I would not have even known I was covered.
I did not use any coverage during my trip.
We did not have to make a claim. But I felt the insurance was a good value and it gave us some peace of mind. We just purchased the medical insurance.
I am sorry that I really have no comments to make since I did not need to contact the carrier at any time
Since we are not into "active" vacations and we travel 3 - 4 times per year it would be nice to see a return client discount. Also, pricing for an annual PRIMARY policy would also be interesting.
did not have to use so no contact.
no claim...not applicable
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More