Sales & Service Data

TOTAL SALES
21,493
Since 2007
MONTHLY SALES
0
Average Monthly Sales Since 2007
REVIEWS
1,307
Since 2007
Overall Rating
4.46 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

21,493
policies sold

0.9%
negative reviews

0.9% (201) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    751
  • 4 stars
    253
  • 3 stars
    102
  • 2 stars
    19
  • 1 stars
    23
Top Providers
RoamRight
4.53/5
Tin Leg
4.52/5
HTH Travel Insurance
4.49/5

Travel Guard Reviews


  • Overall Rating 4 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Met my expectations.

    During Trip
    Did not need to use any services -- met my expectations.

    Claim Process
    No claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I had no need to use customer service

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    easy to obtain - no hassles.

    During Trip
    N/A

    Claim Process
    First claim ever - save ALL your receipts!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    DID NOT USE DURING TRIP

    Claim Process
    NO CLAIM

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not contact carrier during trip.

    Claim Process
    Claim just filed 2 days ago so no results yet

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    MedEvac Per Trip
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    did not end up needing to contact customer service

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    We did not have to make a claim. But I felt the insurance was a good value and it gave us some peace of mind. We just purchased the medical insurance.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I am sorry that I really have no comments to make since I did not need to contact the carrier at any time

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Since we are not into "active" vacations and we travel 3 - 4 times per year it would be nice to see a return client discount. Also, pricing for an annual PRIMARY policy would also be interesting.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Pack 'N Go
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    did not have to use so no contact.

    Claim Process
    no claim...not applicable

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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