Sales & Service Data

TOTAL SALES
21,493
Since 2007
MONTHLY SALES
0
Average Monthly Sales Since 2007
REVIEWS
1,307
Since 2007
Overall Rating
4.46 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

21,493
policies sold

0.9%
negative reviews

0.9% (201) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    751
  • 4 stars
    253
  • 3 stars
    102
  • 2 stars
    19
  • 1 stars
    23
Top Providers
HTH Travel Insurance
4.57/5
RoamRight
4.52/5
InsureandGo USA
4.49/5

Travel Guard Reviews


  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Only one issue -- misspelling of my name and on this survey sheet still misspelled -- It is Yvette, not Ivette

    During Trip
    Did not use information during the trip, just carried identification information provided.

    Claim Process
    Reported the claim to a representative, however, the main office was not open. Therefore, I have to call back to officially report and file the claim. I do not have any rating information to share at this time until the process is completed.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    No need for contact with insurance carrier during trip.

    Claim Process
    No claim filed.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    We did not have any emergency or need to contact carrier. But I felt much better about being on the trip having that insurance. I had not been feeling very good before I went. I was afraid something might happen. But with the insurance I felt safer.

    Claim Process
    No claim was made

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    quick and easy

    During Trip
    no contact

    Claim Process
    in process as we speak

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    This was a monumental task where I had to do all the work. They got all the needed documents from me but there was no follow up on their part.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I did not have to call customer service during my trip.

    Claim Process
    N.A.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It's always nice to know that you have our back when it comes to traveling out of the country.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Carrier was good -- no problems

    During Trip
    No problems on our trip that required contacting the carrier.

    Claim Process
    No problems on trip; no need for filing a claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was easy to get, fair price, and the paper work came quickly.

    During Trip
    I did not have to use the service.

    Claim Process
    I did not make a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    justifiable claim was rejected on "fine print" grounds

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    0 out of 0 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

Read More