Sales & Service Data

TOTAL SALES
1,310
Since 2008
MONTHLY SALES
0
Average Monthly Sales Since 2008
REVIEWS
67
Since 2008
Overall Rating
4.3 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

1,310
policies sold

1.1%
negative reviews

1.1% (14) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    35
  • 4 stars
    10
  • 3 stars
    8
  • 2 stars
    3
  • 1 stars
    1
Top Providers
RoamRight
4.53/5
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4.51/5
HTH Travel Insurance
4.46/5

Travel Insurance Services Reviews


  • Overall Rating 3 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I find this question impossible to answer as I don't know nor can I separate who I'm dealing with in ordering the policy--Squaremouth or the carrier? From what I remember being told before & during purchase was that I was dealing with Squaremouth.

    During Trip
    See my comments below regarding claim service.

    Claim Process
    I injured myself when 1 of my bags got caught on the escalator & was pulled from my hand & I reached back to grab it so it wouldn't fall on the rider behind me. This was at approx. 6:30am & I had to check-in, go thru security & board my flight. The injury wasn't life threatening so I believed since the occurrence happened during the policy period I could file a claim after I got home. I called the claim number & was told by "Stacy", the "claim rep," because I didn't see a doctor at the time of occurrence I was not covered as the policy says a claim must be filed at the time of the occurrence. However, the next sentence states so long as the occurrence happened during the policy term "there is coverage!" She disputed my interpretation of this last sentence & said the claim would be denied, but I could file it under appeal. She further stated in her experience it would be denied. I told her in my mind the language was clear; her belief I should have sought medical attention at the moment of the injury for something that wasn't life threatening & which would have caused me to miss my flight thereby causing me to file a trip interruption claim in addition was nonsensical. I bought the insurance policy to protect me in the event of a claim, NOT to have to fight with an insurance company who wrote the policy. They were the ones who put the punctuation in the coverage conditions. They chose NOT to state the claim had to occur AND treatment had to be rendered during the policy period. Moreover, an insurance company knows the difference between the use of: "and;" "or;" or a "period" when used in the policy language. In my opinion this claim should have been covered & needless to say I'm not a "happy camper" over this incident!!!

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  • Overall Rating 1 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Horrible experience; had severe injury that required possible surgery. We were in Turkey which would have required a possible long term stay in a country possibly on the verge of war. Assisted help in evacuation and was told Turkey was an accecptable medical facility and no evacuation assistance could be offered. Each time I spoke with someone I was given a different story. This was a horrible experience having paid so much for the insurance and then have no assistance.

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  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Cathy@ Eisenberg and Associates, placed this Policy for me
    and as usual did a terrific job. I am very happy and have recommended your Co. to many of my travel friends.
    Will see you again in November.
    Sincerely
    Bill Hunter

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  • Overall Rating 3 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    From: Verified Squaremouth Customer

    We did not make a claim and we were covered. It was good to have a peace of mind knowing we were covered.
    I really can not make a review we were covered but I am happy to say we did not use it.

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  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    From: Verified Squaremouth Customer

    Had no claim during my trip therefore I can't make comment on question #2 or #3

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  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    From: Verified Squaremouth Customer

    We have no need to make a claim with you as we have not had any problems with our health since arriving in USA..We expect to return next year and will contact you for
    required polcies at that time.

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  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Plus
    Review Received:
    From: Verified Squaremouth Customer

    Not applicable -no claim was submitted

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Insurance Select Plus
    Review Received:
    From: Verified Squaremouth Customer

    No claim to process.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Insurance Select Basic
    Review Received:
    From: Verified Squaremouth Customer

    Had to reschedule trip has not been taken yet

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Plus
    Review Received:
    From: Verified Squaremouth Customer

    We did not need any services from the insurance provider during the trip and we did not submit a claim, so we can't rate them on these two items.

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Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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