I did not need to make a claim and so can't comment on the insurance provider's performance, other than that the documentation was complete and clear
I thank you for the service and to be honest I also hope that I will never have to make a claim!
My husband took ill during our trip, but it was not an emergency. I phoned the insurance carrier to ask for specific instructions. They told me I could visit any doctor, that there were no restrictions. We visited a doctor, obtained a diagnosis and a prescription but the doctor did not charge for the visit. The prescription was a small amount so I will not be making a claim, unless at some point in the future the N.H.S. decide to charge us for the doctor's time.
Thankfully we did not need to make a claim
There is nothing special to rate, I bought my policy online and got an email confirmation which I printed out. The real story is when I broke my ankle and needed help -- see below!
I broke my ankle in NY and had the best possible care, on the phone, right before a weekend, to get me taken care of and out of NY to my home in LA! I was completely amazed by the service from each and every person who helped me!
I will never travel without insurance from this carrier ever again!
Did not need to use it, but good peace of mind
Did not use or make any claims.
It was good to have it for peace of mind. Did not need to use it.
did not need to use any part of it
Rating Customer service prior to trip as neutral as I did not use / require any.
I haven't used it - emergency hotline, customer service, etc. during my trip
Was unable to take the cruise. Had a heart attack. Have filed a claim.
We have not had any contact yet. All papers have been filed.
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
Safe With Our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
One of America’s Best Workplaces
Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read More