I did not need to make a claim and so can't comment on the insurance provider's performance, other than that the documentation was complete and clear
I thank you for the service and to be honest I also hope that I will never have to make a claim!
My husband took ill during our trip, but it was not an emergency. I phoned the insurance carrier to ask for specific instructions. They told me I could visit any doctor, that there were no restrictions. We visited a doctor, obtained a diagnosis and a prescription but the doctor did not charge for the visit. The prescription was a small amount so I will not be making a claim, unless at some point in the future the N.H.S. decide to charge us for the doctor's time.
Thankfully we did not need to make a claim
There is nothing special to rate, I bought my policy online and got an email confirmation which I printed out. The real story is when I broke my ankle and needed help -- see below!
I broke my ankle in NY and had the best possible care, on the phone, right before a weekend, to get me taken care of and out of NY to my home in LA! I was completely amazed by the service from each and every person who helped me!
I will never travel without insurance from this carrier ever again!
Did not need to use it, but good peace of mind
Did not use or make any claims.
It was good to have it for peace of mind. Did not need to use it.
did not need to use any part of it
Rating Customer service prior to trip as neutral as I did not use / require any.
I haven't used it - emergency hotline, customer service, etc. during my trip
Was unable to take the cruise. Had a heart attack. Have filed a claim.
We have not had any contact yet. All papers have been filed.
Multi-Award Winning Customer Service
Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.Read more
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“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.Read more
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Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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