We did not need any services from the insurance provider during the trip and we did not submit a claim, so we can't rate them on these two items.
I did not need to make a claim and so can't comment on the insurance provider's performance, other than that the documentation was complete and clear
I thank you for the service and to be honest I also hope that I will never have to make a claim!
My husband took ill during our trip, but it was not an emergency. I phoned the insurance carrier to ask for specific instructions. They told me I could visit any doctor, that there were no restrictions. We visited a doctor, obtained a diagnosis and a prescription but the doctor did not charge for the visit. The prescription was a small amount so I will not be making a claim, unless at some point in the future the N.H.S. decide to charge us for the doctor's time.
Thankfully we did not need to make a claim
There is nothing special to rate, I bought my policy online and got an email confirmation which I printed out. The real story is when I broke my ankle and needed help -- see below!
I broke my ankle in NY and had the best possible care, on the phone, right before a weekend, to get me taken care of and out of NY to my home in LA! I was completely amazed by the service from each and every person who helped me!
I will never travel without insurance from this carrier ever again!
Did not need to use it, but good peace of mind
Did not use or make any claims.
It was good to have it for peace of mind. Did not need to use it.
did not need to use any part of it
Rating Customer service prior to trip as neutral as I did not use / require any.\r\n
I haven't used it - emergency hotline, customer service, etc. during my trip
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More