Sales & Service Data

TOTAL SALES
1,310
Since 2008
MONTHLY SALES
0
Average Monthly Sales Since 2008
REVIEWS
67
Since 2008
Overall Rating
4.3 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

1,310
policies sold

1.1%
negative reviews

1.1% (14) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    35
  • 4 stars
    10
  • 3 stars
    8
  • 2 stars
    3
  • 1 stars
    1
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.46/5

Travel Insurance Services Reviews


  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    From: Verified Squaremouth Customer

    I did not need to make a claim and so can't comment on the insurance provider's performance, other than that the documentation was complete and clear

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I thank you for the service and to be honest I also hope that I will never have to make a claim!
    CA Tower

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Basic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    My husband took ill during our trip, but it was not an emergency. I phoned the insurance carrier to ask for specific instructions. They told me I could visit any doctor, that there were no restrictions. We visited a doctor, obtained a diagnosis and a prescription but the doctor did not charge for the visit. The prescription was a small amount so I will not be making a claim, unless at some point in the future the N.H.S. decide to charge us for the doctor's time.

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  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Thankfully we did not need to make a claim

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Insurance Select Basic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    There is nothing special to rate, I bought my policy online and got an email confirmation which I printed out. The real story is when I broke my ankle and needed help -- see below!

    During Trip
    I broke my ankle in NY and had the best possible care, on the phone, right before a weekend, to get me taken care of and out of NY to my home in LA! I was completely amazed by the service from each and every person who helped me!

    Claim Process
    I will never travel without insurance from this carrier ever again!

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Insurance Select Plus
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not need to use it, but good peace of mind

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Plus
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not use or make any claims.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Basic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was good to have it for peace of mind. Did not need to use it.

    During Trip
    did not need to use any part of it

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Rating Customer service prior to trip as neutral as I did not use / require any.

    During Trip
    I haven't used it - emergency hotline, customer service, etc. during my trip

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Basic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Was unable to take the cruise. Had a heart attack. Have filed a claim.

    Claim Process
    We have not had any contact yet. All papers have been filed.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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