Sales & Service Data

TOTAL SALES
1,310
Since 2008
MONTHLY SALES
0
Average Monthly Sales Since 2008
REVIEWS
67
Since 2008
Overall Rating
4.3 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

1,310
policies sold

1.1%
negative reviews

1.1% (14) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    35
  • 4 stars
    10
  • 3 stars
    8
  • 2 stars
    3
  • 1 stars
    1
Top Providers
HTH Travel Insurance
4.57/5
RoamRight
4.52/5
HCC
4.49/5

Travel Insurance Services Reviews


  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Plus
    Review Received:
    From: Verified Squaremouth Customer

    We did not need any services from the insurance provider during the trip and we did not submit a claim, so we can't rate them on these two items.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    From: Verified Squaremouth Customer

    I did not need to make a claim and so can't comment on the insurance provider's performance, other than that the documentation was complete and clear

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I thank you for the service and to be honest I also hope that I will never have to make a claim!
    CA Tower

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Basic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    My husband took ill during our trip, but it was not an emergency. I phoned the insurance carrier to ask for specific instructions. They told me I could visit any doctor, that there were no restrictions. We visited a doctor, obtained a diagnosis and a prescription but the doctor did not charge for the visit. The prescription was a small amount so I will not be making a claim, unless at some point in the future the N.H.S. decide to charge us for the doctor's time.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Thankfully we did not need to make a claim

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    0 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Insurance Select Basic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    There is nothing special to rate, I bought my policy online and got an email confirmation which I printed out. The real story is when I broke my ankle and needed help -- see below!

    During Trip
    I broke my ankle in NY and had the best possible care, on the phone, right before a weekend, to get me taken care of and out of NY to my home in LA! I was completely amazed by the service from each and every person who helped me!

    Claim Process
    I will never travel without insurance from this carrier ever again!

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    0 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Insurance Select Plus
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not need to use it, but good peace of mind

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Plus
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not use or make any claims.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Basic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was good to have it for peace of mind. Did not need to use it.

    During Trip
    did not need to use any part of it

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    0 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Rating Customer service prior to trip as neutral as I did not use / require any.\r\n

    During Trip
    I haven't used it - emergency hotline, customer service, etc. during my trip

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    0 out of 1 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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