Reviews, Sales, and Service Ratings for
Travel Insured International

During Trip
Not used

Claim Process
Did not file any claims

Before Trip
I contacted the Insurance Provider the day before my scheduled departure as there was an impending hurricane predicted to hit at or near my destination and evacuation of the island I was heading to was in process. The customer service representative was less than helpful. After explaining my situation, I was put on hold for an extended period of time while she "spoke with her manager." When she came back on the phone she said that they would not cover any of my trip and claimed that the hurricane was already named when I bought the policy. This was, in fact, not true. Hurricane Isaac had NOT yet been named and I had numerous supporting documents to argue this. Nonetheless, the CS representative said that Isaac had been "referenced" and therefore made my policy did not qualify for hurricane coverage. She encouraged me to cancel my policy for a refund. Unfortunately out of frustration, I did this. Later, in speaking with a family member who works in the insurance regulation industry I came to find that I could have easily fought this claim if I had not canceled the policy. Nonetheless, he is following up with the appropriate agencies for me to file a formal complaint. I've accepted that I lost all my money for this particular trip and take full accountability for canceling the policy without a prolonged fight but I fully support my family members choice to file an official complaint with the regulation agencies so that this does not happen to another traveler.

During Trip
N/A

During Trip
We cancelled our trip prior to scheduled departure

Claim Process
Unfortunately we had to cancel our trip at the very last minute because of an injury. The claim was efficiently handled by the insurance company after we provided the requested documentation and we received payment within thirty days of the claim.

Before Trip
Everything fine

During Trip
Did not use any services

Claim Process
Not Applicable

During Trip
Did not need to contact them.

During Trip
We had to cancel the trip due to emergency health reasons.

Claim Process
While recovering from a back operation, I was required to contact all the trip providers myself to cancel all arrangements and get all refunds I could and get statements from all doctors. I had to provide over 25 pages of receipts confirming original charges, requests for refunds, and refund amounts, credit card receipts, and a hard copy of an electronic ticket (? after sending the airline confirmation record). Many costs were not reimbursed. After all that I got a refund of only $728 based on a claim of $1700. The policy amount was $8000. This was only a little more than the cost of the policy of $595. Overall, not a good experience.

Before Trip
Everything arrived in a timely manner. I had misplaced my paperwork and was resent to me instantaneously.

Claim Process
I did not have any claims.

Before Trip
No problem

During Trip
Did not need assistance

Claim Process
No claim

Before Trip
All was done online so customer service really wasn't an issue.