Travel Insured International
Overall Rating 4.39 out of 5
Overall Rating 4.39 out of 5 3,398 Reviews Since 2004

  • Rating 4 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    January 24, 2012
    Traveler from CA Verified Squaremouth Customer

    During Trip
    I was unable to reach customer service via their toll free numbers for use in Italy and had to pay for all the phone calls back to the United States. Once I reached a customer service agent he was very attentive and called back to monitor any additional needs or questions I had.

    Claim Process
    The insurance company reimbursed me in U.S. dollars and I now have to find an interpreter to translate the billing statements I received from Italian to English, convert the U.S. dollars to euros and then submit the payment to each provider of service. I would have preferred if the insurance company had sent the payment directly to the providers of service. I also don't know if the amount paid to me is the equivalent amount in euros. I am disappointed that even though I showed proof of my out-of-pocket phone expenses to reach the insurance company offices they would not reimburse that expense.

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  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    January 23, 2012
    Joyce from CT Verified Squaremouth Customer

    Before Trip
    second time I've used it, would recommend. easy and efficient.

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  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    January 22, 2012
    Patsy from MT Verified Squaremouth Customer

    During Trip
    I didn't need to use it.

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  • Rating 5 out of 5
    Policy:
    Trip Protector Lite Expanded
    Review Received:
    January 21, 2012
    Aileen from CT Verified Squaremouth Customer

    Before Trip
    We cancelled our trip months before departure because the trip operator made a scheduling change. The trip operator refunded our money and the insurance company refunded our insurance premium.

    During Trip
    N/A

    Claim Process
    n/a

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  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    January 18, 2012
    Joe from MD Verified Squaremouth Customer

    Before Trip
    "Customer Service" in my case means simply an email transmitting my
    insurance policy to me.

    During Trip
    I did not use emergency help hotline, customer service, or have any contact with the insurance carrier during my trip.

    Claim Process
    I did not have a claim.

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  • Rating 4 out of 5
    Policy:
    Trip Protector Lite Expanded
    Review Received:
    January 17, 2012
    Asok from CA Verified Squaremouth Customer

    During Trip
    Not applicable

    Claim Process
    Not applicable

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  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    January 17, 2012
    Charles from MD Verified Squaremouth Customer

    During Trip
    Did not need to contact carrier during trip.

    Claim Process
    Did not file a claim.

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  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    January 15, 2012
    Babs from WA Verified Squaremouth Customer

    Before Trip
    We have used Square Mouth several times in the past, they are low priced and excellent service via internet or phone.

    During Trip
    n/a

    Claim Process
    n/a

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  • Rating 3 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    January 14, 2012
    Julia from AZ Verified Squaremouth Customer

    During Trip
    Never used the service or insurance.

    Claim Process
    Did not make a claim.

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  • Rating 2 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    January 9, 2012
    Dale from TX Verified Squaremouth Customer

    During Trip
    Does not apply

    Claim Process
    I don't feel that I really had the chance to file a claim. The trip to Antarctica for which I had flown to Usuhaia, Argentina was cancelled on Monday, Dec. 12, two days after the trip was supposed to have started. The ship never left the doc. The carrier--Quark--moved us off the ship and into a motel that same day (Dec. 12). I called Squaremouth that afternoon. I was upset. I spoke with a representative and indicated that my trip had been cancelled. She put me on hold for most of the 15-20 minutes of our conversation. She asked if Quark would reimburse us. I said that they had indicated that they would, but that I was concerned about my travel plans--now in disarray. She said that (during one of our on-hold interludes) her supervisor said that I would need to check with Quark and that I would not be able to get any reimbursement from Squaremouth. She had not taken any further information from me and certainly did not indicate any sympathy with my situation. I could not believe the dismissive treatment that I received. I will procede to submit a claim in the next few days. I hope that things might go better the second time.

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