Travel Insured International
Overall Rating 4.39 out of 5
Overall Rating 4.39 out of 5 3,398 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    November 7, 2022
    Leota from WA Verified Squaremouth Customer

    I am at the present time working on a claim because I had to disembark the ship on October 15th due to a medical emergency. I am working on a Trip Interruption Expense Claim and a Medical Expense Claim.

    Was this review helpful to you?

    6 out of 20 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Worldwide Trip Protector Edge
    Review Received:
    November 4, 2022
    YCM from CA Verified Squaremouth Customer

    My return flight was cancelled by the airline due to aircraft malfunction. It was rescheduled the next day and they cancelled again. I had to buy a new return ticket to get home. Now I’m waiting for Travel Insured to process my claim. I submitted the claim through their website and called customer service to follow up. I was told they have a backlog and it will take at least 12 weeks before someone can take a look at my claim. It is disappointing that it’s taking a very long time.

    Was this review helpful to you?

    33 out of 33 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    November 2, 2022
    Steve from NY Verified Squaremouth Customer

    Travel Insured International was terrible at communicating. Even after filing a Squaremouth Zero Complaint Guarantee, I never got a response or any communication from Travel Insured International.

    Was this review helpful to you?

    41 out of 41 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    October 31, 2022
    Melinda from TN Verified Squaremouth Customer

    I indicate above that we contacted Travel International. We tried to do so. They have never, not once, answered their phone. We filed a claim on their web site. However, their web site asks for specific data and expenses incurred. We were on a 14 day cruise. My husband and I were quarantined separately 12 of the 14 days. The cruise was not interrupted, we were not put off the boat, but we could not enjoy any ports or shipboard activities in those 12 days. Expense incurred was minimal. We expect the cruise line will give us a future credit for the 12 days, but airfare and hotel back to a departure city will be incurred. We could not claim that given the structure of " their system ". It is frustrating that we are unable to discuss and explain our situation.

    Was this review helpful to you?

    38 out of 39 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    October 13, 2022
    Tobias from HI Verified Squaremouth Customer

    I do not recommend this provider.

    Trying to stick to facts in this review: I am now three plus months post travel to Europe. Have filed two claims, one medical ($45 office visit), one car insurance (car rental company claims I damaged vehicle and had repairs done, $1,100). Surprisingly, I had all the documents/files that their online claims system requested. Claims filed two months ago once all the paperwork came in (e.g. credit card statements).

    No contact and no action by the Travel Insured International. Silence. Customer service "bots" all point to their online claim status tracker for information.

    Will be taking my situation up with my State Insurance Commission office for resolution as potential fraud.

    Was this review helpful to you?

    37 out of 37 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    October 6, 2022
    Megan from KY Verified Squaremouth Customer

    Have not heard anything and filed my claim 4 days ago.

    Was this review helpful to you?

    9 out of 19 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    October 5, 2022
    Marissa from NY Verified Squaremouth Customer

    They still have not got back to me six weeks after completing the claim and they have received every piece of requested information.

    Was this review helpful to you?

    30 out of 34 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    October 3, 2022
    Ruth from NY Verified Squaremouth Customer

    Our plans shifted slightly. I had a relatively easy time reaching a human being, discussing the changes, and verifying I did not need to update my policy.

    Was this review helpful to you?

    4 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    October 2, 2022
    Eileen from FL Verified Squaremouth Customer

    Insurance coverage is confusing but square mouth made it more sensible

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    September 30, 2022
    Laura from CA Verified Squaremouth Customer

    This is an update to an earlier review. I did eventually receive payment of my claim--so that is a good thing! My dissatisfaction primarily comes from the fact that it took 4 months to receive payment. I also thought that the online claim submission process was difficult to navigate and very restrictive.

    Was this review helpful to you?

    23 out of 23 people found this review helpful