Travel Insured International
Overall Rating 4.39 out of 5
Overall Rating 4.39 out of 5 3,398 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    May 11, 2011
    Polly from OR Verified Squaremouth Customer

    Before Trip
    My husband's health was in a questionable state. Having this coverage gave me complete reassurance that I would not lose even if the trip had to be cancelled. Thanks be to God all went well and I did not need to use the insurance coverage

    Claim Process
    I am so thankful I did not need to file a claim

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  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    May 7, 2011
    Noreen from NH Verified Squaremouth Customer

    During Trip
    I did not have to contact the emergency help hotline during my trip.

    Claim Process
    I did not have a claim.

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  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    April 30, 2011
    JBrown from VA Verified Squaremouth Customer

    Before Trip
    One of the participants had to cancel and the customer service was very helpful in the navigation for this.

    During Trip
    Did not need to contact the insurance company during my trip.

    Claim Process
    Fortunately, other than the one person cancellation experience, we did not have to file any claims. Nevertheless, I will use this insurance company again for international travel.

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  • Rating 3 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    April 18, 2011
    Jeannine from PA Verified Squaremouth Customer

    Before Trip
    I had a family emergency and considered canceling my trip. I contacted customer service on the phone and explained. The representative was nice and helpful on the phone. She said she would email the forms in case I needed them. I provided my email address and guess what they never came. Why is follow through so difficult nowadays??!!?? I'm glad I didn't have to actually make a claim.

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  • Rating 3 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    April 4, 2011
    JoMo from MI Verified Squaremouth Customer

    Before Trip
    I think you should provide a simple flyer that gives a simple step by step procedures to take, with contact numbers and emails, in the event that a covered incident occurs. I know that info is there, but I felt I had to wade through quite a lot of legalese. At times, I felt more like I was being warned than being protected.

    During Trip
    I don't remember seeing the emergency help hotline number or email - it was probably there somewhere, but, to me, it wasn't clear - I would have had to sift through all the verbage if something happened. The only contact I had with with either squaremouth or travel insurance international was via computer / email. Since I thankfully did not need to make a claim, I have no idea about the quality of claim service. I do wish I had received a simple document on how to proceed in the event of a serious covered incident. I never heard from the carrier during the trip.

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  • Rating 5 out of 5
    Policy:
    Airline Ticket Protector
    Review Received:
    April 3, 2011
    Beatriz from NY Verified Squaremouth Customer

    Before Trip
    Customer service reps were friendly and even open to small talk. A few days later when a question popped my mind I found the line busy, so I just left my number. Indeed, I felt important when not just one, but two, returned my call as quickly as possible! That's efficiency.

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  • Rating 5 out of 5
    Policy:
    Trip Protector Lite Expanded
    Review Received:
    April 1, 2011
    Norman from MN Verified Squaremouth Customer

    Before Trip
    Just what we wanted - no fuss purchase and then forget it.

    During Trip
    Had no occasion to contact you during trip.

    Claim Process
    No claim.

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  • Rating 4 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    March 29, 2011
    Scott from WA Verified Squaremouth Customer

    Before Trip
    We were making an emergency trip to see a friend who was dying. There was the chance she may have died before our intended departure. The customer service person who helped us found a policy which would have provided coverage in that event. We are VERY pleased with your company and the service it provided. Fortunately we were able to see our friend before her parting. Thanks so much.

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  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    March 29, 2011
    ROGER from TX Verified Squaremouth Customer

    During Trip
    did not use

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  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    March 29, 2011
    Vince from AZ Verified Squaremouth Customer

    During Trip
    Like with most Insurance, didn't need but comforting to know it was there if we did

    Claim Process
    Did not have to make a claim

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