Travel Insured International
Overall Rating 4.39 out of 5
Overall Rating 4.39 out of 5 3,395 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    December 1, 2023
    Steven from TX Verified Squaremouth Customer

    Airline cancelled flight and only offers a future credit. 735usd out

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    2 out of 2 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    November 24, 2023
    Rachel from PA Verified Squaremouth Customer

    Our trip was rescheduled for October 21, 2024. Unable to rate customer service for now.

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    3 out of 9 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    November 20, 2023
    Angela from SC Verified Squaremouth Customer

    We postponed our trip to Israel, so we didn't put in a claim, but we would have been reimbursed the cancel penalty if we had. We'll be covered by the same insurance policies for a new act of terrorism within 30 days and 30 miles of the new tour dates, but only if they are not at war. It doesn't cover war. All of the other benefits will apply, however. We have three years from date of purchase to use the insurance.

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    5 out of 5 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    November 18, 2023
    Heather from NV Verified Squaremouth Customer

    SCAM. States to be available 24/7. Was unavailable during weekend hours. Go with a more reliable company.

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    22 out of 24 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    November 14, 2023
    Donna from PA Verified Squaremouth Customer

    I had no issue with purchasing the original policy. When we started having issues with our employers not granting the time off for a 3 week trip to Asia, I called and spoke with someone who filled my head with too much info - all revolving around how since we did not purchase flight insurance we therefore eliminated our "cancel for any reason" option. She was supposed to ask her superiors and get back to me but never did. After about a week, I called back twice and she was not available both times and I left a message. After no response, I had to speak with someone else who told me she was incorrect with her info. Now all the avoidance made sense. When we were told absolutely not with the time off request, we had to cancel and file a claim. I supplied all the documents requested. I was away for 10 days and I checked when I returned home only to find more info was needed, which I thought was odd because the last agent told me this is a simple claim and there shouldn't be an issue. When I spoke to yet another agent, she told me all the documents still required. I told her I sent them already and if they received the 2, they received all 6 as they were in the same email. I then composed another email and sent them again. Yesterday, I received a copied email from the tour director to you again citing the reason for cancellation. It was just too much run around, misinformation, and stress for a $1000 claim, which I finally received $750 - so thank you. But, during the process I felt like I was being treated poorly.

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    21 out of 21 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    November 13, 2023
    James from WA Verified Squaremouth Customer

    We booked our entire trip through a travel agency and had to cancel several weeks before departure due to illness so I felt a claim would be simpler but the required documentation seemed a bit much. However, once we had completed all the forms and submitted it, the claim was settled quickly and without any disputes. I suppose all Insurance providers would require documentation so we were satisfied with the settlement, the speed at which the claim was settled and would definitely use Squaremouth for any future trips.

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    7 out of 7 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    November 13, 2023
    Rolf from CA Verified Squaremouth Customer

    Insurance seemed a bit pricey.

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    1 out of 2 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    November 8, 2023
    Paul from MN Verified Squaremouth Customer

    The claims process was extremely onerous in the end I backed away.
    I had already given the Insurance Company all the details I had via their on-line portal but they kept asking for more.
    I showed documentation to show :

    1) I travelled by air to the UK and then Ireland ;
    2) I stayed in accommodation in the town I said I was in when I sought medical assistance.
    3) The receipt from the Doctor's office I visited ;
    4} The receipt for the prescription;
    5) The test results from a sample that was submitted looking for the cause of my symptoms.

    They also wanted :

    1) Their form filled in, like I said the information was already in the portal.
    2) A copy of my credit card statement to confirm payment - like I said I had already provided receipts.
    3) A copy of the doctors notes from my visit - this does not exist but I had submitted the test results from the sample that showed they were looking for food poisoning.

    I gave up on the process and walked away.

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    39 out of 40 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    November 7, 2023
    DAVID from WA Verified Squaremouth Customer

    Travel Insured International was extremely helpful with filing my claim. They immediately attached the forms I needed to their first e-mail to me.

    I filled out the forms and included all the supporting documents they asked for and mailed it all to them. I was able to track the file process, and saw the date the company received my claim. In five days, they had processed the claim and informed me that my claim was accepted, and that the check would be coming soon. And it was.

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    11 out of 12 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Worldwide Trip Protector Edge
    Review Received:
    November 7, 2023
    Rachel from TN Verified Squaremouth Customer

    Takes way too long for claim review

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    6 out of 7 people found this review helpful