Sales & Service Data

TOTAL SALES
56,644
Since 2004
MONTHLY SALES
1267
Average Monthly Sales Since 2004
REVIEWS
2,536
Since 2004
Overall Rating
4.46 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

56,644
policies sold

0.6%
negative reviews

0.6% (321) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1525
  • 4 stars
    493
  • 3 stars
    197
  • 2 stars
    48
  • 1 star  
    46
Top Providers
Tin Leg
4.57/5
RoamRight
4.53/5
HTH Travel Insurance
4.46/5

Travel Insured International Reviews


  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    I had to cancel my cruise because my Mother was hospitalized. I was reimbursed for all money that I had paid to Carnival within a few weeks of my supporting documents being received. I'm very happy .

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    14 out of 14 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    We were denied boarding on our outbound flight and missed a day of our vacation. We have made a claim but thus far Travel Insured international has found every reason under the sun to deny our claim. They keep asking for more and more documentation, when what they have been provided is more than adequate to verify what occurred. We will never deal with them again. Can you help us?

    Was this review helpful to you?

    30 out of 33 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    I have used the service 3 times now; only had one claim. This time no claim and a very good price for peace of mind.

    Was this review helpful to you?

    12 out of 12 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    Excellent service! I am so glad that I purchased a travel policy. When the airline lost my luggage for 4 days and I had to purchase replacement items, I called Travel Assistance. They could not help with locating my luggage, but they did start a claim immediately. When I returned home, they processed my claim quickly and efficiently. Travel policy is well worth the peace of mind.

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    11 out of 11 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    I was operating in Nepal under very difficult conditions with minimal telephone service. When I requested that my policy be extended for 1 more week due to being needed on aid work the operator told me she could not help me and told me to call back during normal work hours. I said I could not do that and she simply told me she could not help. Poor service at best. Some people like me operate at places having things like minimal service and 12 hour time differences. Why bother with travel assistance?

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    11 out of 11 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    My interaction with Travel Insured International was to verify that there would be no problem if we ended our trip in a different USA location than our home in Albuquerque. Once they understood that I was not asking for added days of insurance they quickly agreed. The only downside to the interaction was having to navigate their phone system.

    Was this review helpful to you?

    10 out of 10 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Pre-trip was very helpful. A claim is in process and I will evaluate once resolved.

    Review Updated: 10/20/2016

    Claim was handled promptly and efficiently.

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    10 out of 10 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Our cruise trip was cancelled for Heath reasons. Travel Insurance International responded promptly to our claim and provided a full refund. We have a very positive opinion of Travel Insurance International.

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    10 out of 10 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Myself, wife and 4 nieces/nephews were scheduled to depart for a cruise. I had to file a trip cancellation claim due to my mother-in-law suffering a stroke two weeks before our departure date. The claim process was smooth and painless. Our trip was scheduled for 2/12/16 and we received our claim check on 2/25/16. From now on I will always use Travel Insured International.

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    10 out of 10 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    A back injury sadly prevented our taking the trip as planned. I filed a claim before the River Cruise began, but I have not yet had the time to submit the paper work. I intend to do that in the next week. When I called to notify your company that I intended to file a claim, the Agent for your company could not have possibly been more helpful and cooperative. I am very impressed with your customer care and service.

    Thank you.

    Was this review helpful to you?

    9 out of 9 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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