Sales & Service Data

TOTAL SALES
50,375
Since 2004
MONTHLY SALES
151
Average Monthly Sales Since 2004
REVIEWS
2,470
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

50,375
policies sold

0.6%
negative reviews

0.6% (319) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    1478
  • 4 stars
    481
  • 3 stars
    192
  • 2 stars
    46
  • 1 stars
    46
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.49/5

Travel Insured International Reviews


  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Squaremouth Policy 150423WTP1403 Suruj Mishra.

    Travel Insured and Squaremouth together run one of the worlds largest fraud and deception practice reaping millions from innocent customers. Paint beautiful pictures in customers mind by promising the whole world and the innocent customer thinks she/he is in good hands. When you file a claim they start playing games and in the end nothing is paid.

    Called 24 hour assistance from New Zealand for lost baggage and I was told that my policy allows me to spend $200 a day up to $1,000 until baggage is delivered to you. Lodged claim for a couple hundred dollars for emergency items guess what you are not covered because amount spent is too big. This is your business practice and I see you are very good at it. Thanks god I did not get sick that would have been a nightmare dealing with the crooks.

    Lord is watching and you will pay one day for deceptive business practice. You got away close to $500 from me for premium and claims together.

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  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Very easy to compare prices and customize the insurance package.

    During Trip
    We had to make a claim due to a delay in travel. I called them from the airport, and they were very helpful, explained what documentation I needed to keep and best of all told us not to worry about filing anything until we returned.

    Claim Process
    We received only half of our claim because we arrived at our destination in time to spend the night in our room (around 9:00pm). Half was reimbursed to cover any activities/events missed during the day. (original arrival time was supposed to be 12:30pm)

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  • Overall Rating 1 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    i didn't travel because there were terrorist attacks taking place where i was going. i filed a claim for the charges the travel agent and airlines were charging me and nothing was covered. i'll never buy travel insurance from squaremouth or travel insured again! what a joke!

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  • Overall Rating 3 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Every thing about purchasing the travel insurance was routine. We purchased the insurance within a day or so of purchasing our tickets, and were assured if we did that any pre-existing conditions that might occur between the time we purchased the insurance and we left on the trip would be covered. We purchased the tickets and insurance in mid-summer 2011 and planned to leave for Ethiopia on Jan. 7, 2012. We felt confident that we were dealing with a reputable insurance carrier.

    During Trip
    Although I had fallen on Christmas eve, a quick trip to emergency room and a CAT scan and x-rays revealed no broken bones, only deep bruises. I asked doctor about making the trip to Ethiopia in 13 days. He said I'd be 85-90% healed and should be able to make trip with no problems. I made the trip but my leg did not get better. With walking on it through very difficult areas, the leg hurt more and got worse to the point that I was having to use a wheelchair whenever one was available. About a week and half into trip, my friend and I made the difficult decision to return to the U.S. We called the emergency hotline, were assured that we did have medical evacuation insurance that would cover the pre-existing conditions. We needed a doctor's exam to state that I was physically able to travel. We found a doctor to come to the hotel and fill out the seven pages of forms that we had faxed from the travel assistance emergency number, and he agreed that my overall health was very good and that I could travel. A series of phone calls to the travel assistance number and insurance carrier back and forth over a period of two days resulted in more than $400 in charges to our cell phones because the carrier/emergency travel assistance staff would not call us on the hotel room phone as we requested but kept calling our cell phone numbers. After we messaged the medical documentation to the company, we waited for their assistance. What we got was this: we're sorry but our doctor has reviewed the forms and said because your fall occured before you left, you are not eligible for any assistance from us. We had wasted three/four days, received nothing but a run-around and NO ASSISTANCE of any kind. With the kind assistance of the Ethiopian hotel staff, Ethiopian Airlines, and an Ethiopian tour company, we were able to fly from Ghondar to Addis Abbaba,then work our way back to the United States. We did this all on our own. It took four days (Monday until late Thursday night) until we arrived home. We were told that we could file a claim but it was doubtful whether it would pay. I will file the claim, along with receipts and documentation. I will be surprised if I receive a penny. Information we received when we were considering purchasing this insurance was misleading and deceitful. The assistance we received was none, and in fact cost us several hundred dollars for their calls to us.

    Claim Process
    I have not yet filed the claim but will do so later this week. I am recovering from a complete hip replacement sustained during the fall which was undiagnosed.

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  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Had to file a claim because two people had to cancel for work reasons. They processed claim quickly and without hassle - I followed the directions they gave exactly and things went smoothly. We travel overseas VERY often for work and pleasure and this is the 2nd time in a year we have had to file claims because of canceling for work reasons - both times they paid without problems. Our claims were very legitimate and we had paper documentation to support them and they did what they said they would do.

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  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    My cruise trip to Puerto Rico with my sister was canceled prior to the start of our trip due to my sister's fractured ankle. I contacted squaremouth insurance whose customer service was kind enough to submit a refund request to the travel ins co. And we got our refund with no problem at all. We also would like to thank Squaremouth for helping us go thru the refund process.

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  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Unfortunately, althoughI was able to go, my wife had to cancel her trip at the last moment. The claims process was easy and courteous and was processed extremely fast. I would recommend this insurerer unreservedly.

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  • Overall Rating 4 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    We had to cancel our trip for medical reasons. It took almost 6 weeks after we sent them our paperwork to receive our refund. They did pay and we would recommend them.

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  • Overall Rating 5 out of 5
    Policy:
    Trip Protector Lite Expanded
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I previously used squaremouth to insure my trip and had to cancel because of a family emergency and I reeived 100 % of the cost of my trip. I would recommend squaremouth and will always insure through them.

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  • Overall Rating 1 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    They took our money and provided a policy.

    During Trip
    We did not contact anyone during our trip about the interruption. We waited until we were back home.

    Claim Process
    We were forced to evacuate Hatteras Island, NC 5 days into a 14 day trip due to Hurricane Irene and the devastation left during and after the storm. They insurance company is being extremely difficult and has not paid the claim, even though I have PROVIDED ALL THE DOCUMENTATION. The reason stated was that "Evacuation" was not a covered item. So I resubmitted and stated that vacation housing was "uninhabitable" because of "Natural Disaster at the site of Your destination which renders Your destination accommodations uninhabitable." The town where the vacation house is was had a mandatory, State evacuation for tourists from 8/24/11 through 10/10/11. Even with all this information, they still have not paid the claim. Proof of payment was submitted, copy of lease and mandatory evacuation notice sent to us was submitted. I will be taking this claim information to the local news consumer advocates and an attorney and will never buy insurance from anyone associated with Squaremouth again if this is not satisfied immediately. It has now been 60 days and this is completely not necessary.

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