I had to cancel my cruise because my Mother was hospitalized. I was reimbursed for all money that I had paid to Carnival within a few weeks of my supporting documents being received. I'm very happy .
We were denied boarding on our outbound flight and missed a day of our vacation. We have made a claim but thus far Travel Insured international has found every reason under the sun to deny our claim. They keep asking for more and more documentation, when what they have been provided is more than adequate to verify what occurred. We will never deal with them again. Can you help us?
I have used the service 3 times now; only had one claim. This time no claim and a very good price for peace of mind.
Excellent service! I am so glad that I purchased a travel policy. When the airline lost my luggage for 4 days and I had to purchase replacement items, I called Travel Assistance. They could not help with locating my luggage, but they did start a claim immediately. When I returned home, they processed my claim quickly and efficiently. Travel policy is well worth the peace of mind.
I was operating in Nepal under very difficult conditions with minimal telephone service. When I requested that my policy be extended for 1 more week due to being needed on aid work the operator told me she could not help me and told me to call back during normal work hours. I said I could not do that and she simply told me she could not help. Poor service at best. Some people like me operate at places having things like minimal service and 12 hour time differences. Why bother with travel assistance?
My interaction with Travel Insured International was to verify that there would be no problem if we ended our trip in a different USA location than our home in Albuquerque. Once they understood that I was not asking for added days of insurance they quickly agreed. The only downside to the interaction was having to navigate their phone system.
Pre-trip was very helpful. A claim is in process and I will evaluate once resolved.
Review Updated: 10/20/2016
Claim was handled promptly and efficiently.
Our cruise trip was cancelled for Heath reasons. Travel Insurance International responded promptly to our claim and provided a full refund. We have a very positive opinion of Travel Insurance International.
Myself, wife and 4 nieces/nephews were scheduled to depart for a cruise. I had to file a trip cancellation claim due to my mother-in-law suffering a stroke two weeks before our departure date. The claim process was smooth and painless. Our trip was scheduled for 2/12/16 and we received our claim check on 2/25/16. From now on I will always use Travel Insured International.
A back injury sadly prevented our taking the trip as planned. I filed a claim before the River Cruise began, but I have not yet had the time to submit the paper work. I intend to do that in the next week. When I called to notify your company that I intended to file a claim, the Agent for your company could not have possibly been more helpful and cooperative. I am very impressed with your customer care and service.
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