Reviews, Sales and Service Ratings for Travel Insured International

Travel Insured International Sales & Service Data

Total Sales
44,610
since 2004
Monthly Sales
709
average monthly sales since 2004
Reviews
2,256
reviews since 2004
Overall Rating
4.44 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.49/5
RoamRight
4.49/5
average on squaremouth 13,524 policies sold - 264 average monthly sales over last 3 months - 14,663 reviews - overall rating 4.45 out of 5

Travel Insured International Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.44

average on squaremouth 4.45 out of 5

44,610 policies sold
0.7% negative reviews

0.7% (310) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    1317
  • 4 star
    451
  • 3 star
    178
  • 2 star
    40
  • 1 star
    43
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Trip Protector Lite Expanded
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    My husband was hospitalized the entire trip and the medical dept. kept calling us, sometimes even twice a day to see what help we needed in getting my husband back home. They even contacted the hospital and rehab. facility a couple times. They seemed too helpful, which we're not used to such service. It was amazing!

    Claim Process
    I'm just filling out all the paperwork now so I'm hopeful things will go smoothly.

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    5 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    We were denied boarding on our outbound flight and missed a day of our vacation. We have made a claim but thus far Travel Insured international has found every reason under the sun to deny our claim. They keep asking for more and more documentation, when what they have been provided is more than adequate to verify what occurred. We will never deal with them again. Can you help us?

    Response Received April 3, 2014
    Squaremouth
    Zero Complaint Team

    A member from our Squaremouth Zero Complaint Team has contacted this customer to assist him with his claim. We are delighted to mediate on his behalf to ensure the claim is resolved to our full satisfaction.

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    8 out of 9 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    The only real contact I had with the company was with the claim after my trip. They were professional and handled the processing quickly.

    Was this review helpful to you?
    7 out of 8 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Unfortunately, althoughI was able to go, my wife had to cancel her trip at the last moment. The claims process was easy and courteous and was processed extremely fast. I would recommend this insurerer unreservedly.

    Was this review helpful to you?
    4 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    We had to cancel our trip for medical reasons. It took almost 6 weeks after we sent them our paperwork to receive our refund. They did pay and we would recommend them.

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    4 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Great insurance and prices. I was slightly disappointed because our cruise was cancelled once we were in Alaska. The cruise line paid for change fees and prices of ticket to get back to FL and refunded the cruise money or said they will. However with the certificate they are giving us to go back on the cruise next year we have to pay for the flight over again. I was hoping that this insurance would cover this but apparently when I called to inquire they told me it would not cover air fare that I have to pay again next year due to cruise being cancelled.

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    4 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim Process
    The reimbursement was for stolen carry-on baggage (fishing rods). My homeowners insurance paid for loss, less $1000 deductible. I claimed the home owners insurance deductible to TII. They paid on the depreciated value less $50 deductible. It was a very fair resolution to the loss. I have used them many times in the past (with no claims) and will continue to use them in the future. A very satisfied customer.

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    4 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Trip Protector Lite Expanded
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    I previously used squaremouth to insure my trip and had to cancel because of a family emergency and I reeived 100 % of the cost of my trip. I would recommend squaremouth and will always insure through them.

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    4 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Before Trip
    I contacted the Insurance Provider the day before my scheduled departure as there was an impending hurricane predicted to hit at or near my destination and evacuation of the island I was heading to was in process. The customer service representative was less than helpful. After explaining my situation, I was put on hold for an extended period of time while she "spoke with her manager." When she came back on the phone she said that they would not cover any of my trip and claimed that the hurricane was already named when I bought the policy. This was, in fact, not true. Hurricane Isaac had NOT yet been named and I had numerous supporting documents to argue this. Nonetheless, the CS representative said that Isaac had been "referenced" and therefore made my policy did not qualify for hurricane coverage. She encouraged me to cancel my policy for a refund. Unfortunately out of frustration, I did this. Later, in speaking with a family member who works in the insurance regulation industry I came to find that I could have easily fought this claim if I had not canceled the policy. Nonetheless, he is following up with the appropriate agencies for me to file a formal complaint. I've accepted that I lost all my money for this particular trip and take full accountability for canceling the policy without a prolonged fight but I fully support my family members choice to file an official complaint with the regulation agencies so that this does not happen to another traveler.

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    4 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Trip Protector Lite Expanded
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Claim Process
    Carrier refused claim of $80 of $200 policy. Proof of baggage delay (14 days) was provided but no receipts available because we were in small town in Egypt and purchased inexpensive items on street and market - rather than spending $200.

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    4 out of 4 people found this review helpful