Sales & Service Data

TOTAL SALES
49,509
Since 2004
MONTHLY SALES
401
Average Monthly Sales Since 2004
REVIEWS
2,420
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

49,509
policies sold

0.6%
negative reviews

0.6% (316) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    1439
  • 4 stars
    475
  • 3 stars
    190
  • 2 stars
    45
  • 1 stars
    44
Top Providers
RoamRight
4.53/5
Tin Leg
4.49/5
HTH Travel Insurance
4.49/5

Travel Insured International Reviews


  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    No comment since I did not use during trip

    Claim Process
    I fell and thought I sprang my foot while in Africa. I refuse to see a doctor while in Africa. Upon my return I contacted the insurance to let them know I plan to see my own physician and wanted to know how to file a claim. Insurance told me my coverage ended on the last day of my trip and since I did not contact the insurance company I could not file a claim. It was never bought to my attention that I had to call in an injury. I was very disappointed.

    Was this review helpful to you?

    14 out of 15 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Claim processing very slow, but eventually paid.

    Was this review helpful to you?

    9 out of 9 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Trip Protector Lite Expanded
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I previously used squaremouth to insure my trip and had to cancel because of a family emergency and I reeived 100 % of the cost of my trip. I would recommend squaremouth and will always insure through them.

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    9 out of 9 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Trip Protector Lite Expanded
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Carrier refused claim of $80 of $200 policy. Proof of baggage delay (14 days) was provided but no receipts available because we were in small town in Egypt and purchased inexpensive items on street and market - rather than spending $200.

    Was this review helpful to you?

    8 out of 8 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    They fight against paying small claims (2nd experience with same firm). When paying cost of driving 800 miles to catch a flight after the first leg was cancelled, they offered to pay gas money. None of the other costs of operating a car (which the IRS estimates to be $0.56 / mile.) I don't like these guys. They think they're following the letter of the law (policy they wrote), but it is NOT the intent of the policy or the impression given from the advertising materials.

    Was this review helpful to you?

    12 out of 13 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    We had plans to go to NYC, but the storm of Jan 2/3, 2014 caused us to cancel the trip as all flights were canceled. We received 100% of our claim with only one claim form sent. No delaying tactics at all on the part of Travel Insured Intl.
    Plan to use again!

    Was this review helpful to you?

    19 out of 22 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Squaremouth Policy 150423WTP1403 Suruj Mishra.

    Travel Insured and Squaremouth together run one of the worlds largest fraud and deception practice reaping millions from innocent customers. Paint beautiful pictures in customers mind by promising the whole world and the innocent customer thinks she/he is in good hands. When you file a claim they start playing games and in the end nothing is paid.

    Called 24 hour assistance from New Zealand for lost baggage and I was told that my policy allows me to spend $200 a day up to $1,000 until baggage is delivered to you. Lodged claim for a couple hundred dollars for emergency items guess what you are not covered because amount spent is too big. This is your business practice and I see you are very good at it. Thanks god I did not get sick that would have been a nightmare dealing with the crooks.

    Lord is watching and you will pay one day for deceptive business practice. You got away close to $500 from me for premium and claims together.

    Was this review helpful to you?

    7 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I was pleased with the speed which the documentation was provided, some came via e-mail and other documents came quickly via US Postal Service.

    During Trip
    We did not make it to the actual trip to Africa. My wife became very ill with a post surgical infection that was very tenacious and life threatening. Shortly before the trip the doctors concurred that she was still not healthy enough to travel. I called the insurance carrier, they were pleasant and explained the claims process.

    Claim Process
    The claim was for a large amount, it did require documentation from doctors and of our travel payments we had made. These were reasonable requests by the insurance company. They were always courteous, the claims response was reasonably prompt. I have taken out other insurance coverage for others trips with them since this claim. Very satisfied.

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    7 out of 7 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    There is no customer service, just a web site that gives incomplete information. It says "Lost bags greater then some number of hours" = $300 per bag. Well, what it should say is "Lost bags, and if you go and by stuff to replace it and keep your receipt you can get up to $300" Maybe I'm just naive, but the way the web site read is totally misleading

    During Trip
    Again, my bags were lost and BA doesn't have the sense of urgency I see when bags are lost in the USA. Called the insurance when bags were still not back in 24hours (had bought a hair straightener before calling) - and was then told - you get up to $300 for things you buy when the bags are lost. Non disclosure is what I call that

    Was this review helpful to you?

    17 out of 20 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    In one word, a truly "Outstanding" experience, someone I rarely say these days. Upon my return to the U.S., I decided to contact the company since I believed I might be entitled to file a claim.

    First surprise: Clearly seeing a phone number listed on the policy. Imagine. Being able to contact someone to "talk' to a human being. None of this " please go to our website for FAQs" nonsense.

    Second surprise: When calling, I actually got connected to a live person within a minute. None of the 30 minute hold times where you hear how important you are. Additionally, I was able to understand the individual.

    Third surprise: After explaining my situation (and hoping that I was correct in thinking I had a basis for filing a claim), I was told that I was actually able to claim some additional expenses. I was actually speaking with a person who was trying to help me.

    Fourth surprise: Filing a claim was easy. I complete a few forms, scanned them, and emailed them to the company. In additional to acknowledging the forms, I am able to follow the status of my claim, which I just submitted. .

    Obviously, I am very happy with this company. Assuming I do not receive any surprises with respect to my claim (in which case I will gladly update this review), I highly recommend this company to anyone interested in travel insurance.

    And finally, for the record, I have no relationship with this company and rarely complete such a positive review.

    Review Updated: 11/30/2015

    Outstanding. From my initial attempt to talk to someone to receiving a check in the mail , this company truly treats their customers like they care. It was fast and easy to talk to someone, to file and follow the status of my claim. As promised, once processed, my check was received as promised.

    Was this review helpful to you?

    6 out of 6 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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