No comment since I did not use during trip
I fell and thought I sprang my foot while in Africa. I refuse to see a doctor while in Africa. Upon my return I contacted the insurance to let them know I plan to see my own physician and wanted to know how to file a claim. Insurance told me my coverage ended on the last day of my trip and since I did not contact the insurance company I could not file a claim. It was never bought to my attention that I had to call in an injury. I was very disappointed.
I previously used squaremouth to insure my trip and had to cancel because of a family emergency and I reeived 100 % of the cost of my trip. I would recommend squaremouth and will always insure through them.
They fight against paying small claims (2nd experience with same firm). When paying cost of driving 800 miles to catch a flight after the first leg was cancelled, they offered to pay gas money. None of the other costs of operating a car (which the IRS estimates to be $0.56 / mile.) I don't like these guys. They think they're following the letter of the law (policy they wrote), but it is NOT the intent of the policy or the impression given from the advertising materials.
We had plans to go to NYC, but the storm of Jan 2/3, 2014 caused us to cancel the trip as all flights were canceled. We received 100% of our claim with only one claim form sent. No delaying tactics at all on the part of Travel Insured Intl.
Plan to use again!
There is no customer service, just a web site that gives incomplete information. It says "Lost bags greater then some number of hours" = $300 per bag. Well, what it should say is "Lost bags, and if you go and by stuff to replace it and keep your receipt you can get up to $300" Maybe I'm just naive, but the way the web site read is totally misleading
Again, my bags were lost and BA doesn't have the sense of urgency I see when bags are lost in the USA. Called the insurance when bags were still not back in 24hours (had bought a hair straightener before calling) - and was then told - you get up to $300 for things you buy when the bags are lost. Non disclosure is what I call that
Unlike previous trips when we had purchased the insurance and had no occasion to file a claim, we had to cancel our cruise due to an unforeseen medical situation. The insurance company responded immediately with the necessary claim forms and processed our claim in a timely manner once the forms were submitted.
Squaremouth Policy 150423WTP1403 Suruj Mishra.
Travel Insured and Squaremouth together run one of the worlds largest fraud and deception practice reaping millions from innocent customers. Paint beautiful pictures in customers mind by promising the whole world and the innocent customer thinks she/he is in good hands. When you file a claim they start playing games and in the end nothing is paid.
Called 24 hour assistance from New Zealand for lost baggage and I was told that my policy allows me to spend $200 a day up to $1,000 until baggage is delivered to you. Lodged claim for a couple hundred dollars for emergency items guess what you are not covered because amount spent is too big. This is your business practice and I see you are very good at it. Thanks god I did not get sick that would have been a nightmare dealing with the crooks.
Lord is watching and you will pay one day for deceptive business practice. You got away close to $500 from me for premium and claims together.
I was operating in Nepal under very difficult conditions with minimal telephone service. When I requested that my policy be extended for 1 more week due to being needed on aid work the operator told me she could not help me and told me to call back during normal work hours. I said I could not do that and she simply told me she could not help. Poor service at best. Some people like me operate at places having things like minimal service and 12 hour time differences. Why bother with travel assistance?
Great insurance and prices. I was slightly disappointed because our cruise was cancelled once we were in Alaska. The cruise line paid for change fees and prices of ticket to get back to FL and refunded the cruise money or said they will. However with the certificate they are giving us to go back on the cruise next year we have to pay for the flight over again. I was hoping that this insurance would cover this but apparently when I called to inquire they told me it would not cover air fare that I have to pay again next year due to cruise being cancelled.
I was pleased with the speed which the documentation was provided, some came via e-mail and other documents came quickly via US Postal Service.
We did not make it to the actual trip to Africa. My wife became very ill with a post surgical infection that was very tenacious and life threatening. Shortly before the trip the doctors concurred that she was still not healthy enough to travel. I called the insurance carrier, they were pleasant and explained the claims process.
The claim was for a large amount, it did require documentation from doctors and of our travel payments we had made. These were reasonable requests by the insurance company. They were always courteous, the claims response was reasonably prompt. I have taken out other insurance coverage for others trips with them since this claim. Very satisfied.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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