Reviews, Sales and Service Ratings for Travel Insured International

Travel Insured International Sales & Service Data

Total Sales
42,713
since 2004
Monthly Sales
657
average monthly sales since 2004
Reviews
2,216
reviews since 2004
Overall Rating
4.43 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.52/5
RoamRight
4.48/5
average on squaremouth 13,406 policies sold - 245 average monthly sales over last 3 months - 14,206 reviews - overall rating 4.45 out of 5

Travel Insured International Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.43

average on squaremouth 4.45 out of 5

42,713 policies sold
0.7% negative reviews

0.7% (310) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    1284
  • 4 star
    443
  • 3 star
    179
  • 2 star
    40
  • 1 star
    43
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    When my husband had a tooth problem in Istanbul, Turkey, I called the emergency help hotline and received an email within a few hours of several possible clinics for assistance. We were very impressed with the quick response, and it is reassuring to know this resource is available when in another country.

    Claim Process
    We did not file a claim on the aforementioned tooth problem, as it was too minimal to bother with.

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    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    My husband died during the trip. I was told by the resort owner that I would have to provide large amounts of cash to resolve various issues. One call to the company and they established a case; told me that they would contact both the Honduran funeral home and the US funeral home and would take care of any expenses related to the repatriation of remains. They took great care to make sure the rest of the party had transportation home and that we were being taken care of

    Claim Process
    Because of issues with international transportation of remains, and FAA regulations the company is still working with the American Embassy and the Honduran government to get my husbands remains home to the states. They could not be more caring or concerned.

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    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Before Trip
    There was no service. You pay the money, they send you a policy and a receipt.

    During Trip
    When our bag was stolen, I emailed the company and was given claims contact information.

    Claim Process
    This company charged me $330 to cover my wife and I for a 2 week trip to France and Italy. During the trip my wife had her bag stolen in Marseille, France. We filed a claim with the most accurate reasonable amounts for the lost items. After the company received all the required paperwork and confirmations of the loss from the tour company, they settled the claim for less than half the amount lost. Their primary excuse was I couldn't furnish receipts on the items claimed in the loss. I don't know of anyone who saves receipts for every item they have ever purchased i.e., cosmetics, hairdryer, chargers, etc. I would not recommend anyone use this company unless you don't mind paying $330 to cover a loss in excess of $1,000 then only collect $527. Something smells bad about this doing business this way.

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    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    During Trip
    I was on our way home in the Chicago airport and had what I thought was a broken toe. I had broken it just before leaving for the airport. I called the insurance co from the airport to tell them that I was going to the doctor when I returned home because there was no way to get to a doctor at the sirport. The person on the phone said it wouold not be covered since I would go when I returned. I explained that it was not an emergency and this was the last flight to Raleigh nc airport that day and we then had to drive 3 hours home so I know enough that you usually can't cast a toe but I thought I might have broken it badly and needed it x-rayed but had to wait till the next day since we were leaving very shortly after I hurt the toe and knew if I went to the doctor and missed the flight, not only, according to the person on the phone, would the insurance NOT pay for a new flight, but also NOT pay for a hotel room that night. I told her I needed to make this flight and then see my doctor the next day which I did. I DID break my toe but did not need to see an orthopedist and the doctor then taped my toes/foot after seeing the x-ray. I wanted the insurance co to pay the copay for the doctor visit and what my inurance co did not pay for the x-ray. I have not summited my claim yet but according to the person on the phone I probably won't get any help. Why then have the insurance not help you if something literaly happens on the way home, call the insurance co to alert them of what happened and you can see your own doctor the next mroning. I broke the toe at 10 am, left for the airport at 10:30 and got on the plane at 12 noon. Arrived in Raleigh and drove home arriving at 7:30 pm on a Sunday after flying 15 hours from China which made us in a 12 hour time difference and exhausted. We just wanted to get home. There weren't any urgent care places open on Sunday night and I didn't need the emergency room so the best thing to do was see my doctor the next day.

    Claim Process
    I have not written a claim yet. Will do it next week. Am still recovering from extreme jet lag.

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    4 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    All went well on our trip, so we didn't have to use the insurance. However, I would purchase this insurance again for another trip, as I liked the fact it compared several travel insurances in the process. Additionally, I liked the ease of purchasing this online and being able to select my options. A good experience. Thank You!

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    I did deal with several reps because I added covererage after my initial application. Most reps were helpful. I did speak to one when I realized that I needed to adjust the amounts per person that was rather impatient and acted as if I were really annoying her. Most were fine.

    During Trip
    I just had to call to ask about the process and was treated fine. I was told not to worry about the cost until we get home and just take care of what we need to do.

    Claim Process
    I can't rate this yet. We had a death and had to interrupt our trip. I am waiting to get the death certificate before I can file. I would like the opportunity to follow up on this part after the case is closed.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    We had a health emergency and had to go to the emergency room in China. Our tour guide was the best and did everything but the insurance company provided excellent backup and follow through. They contacted us many times until we determined that the issue was minor and we continued our trip.

    Claim Process
    Our emergency bill was only $30 so we did not file a claim and kept the hospital record as a souvenir.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    Did not have any need to contact customer service before trip

    During Trip
    Did not need to contact the insurance carrier during the trip

    Claim Process
    Customer service answer telephonic question quickly. The processing of the claim took a long time. After submitting the claim, they asked for more original paperwork that I did not have since I was not able to go the hotel to check in and get an invoice. They reimbursed part of the foreign fee. Being it was a low dollar amount, I did not pursue.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    I needed to call provider to remind them that my travel documents had NOT arrived via US Post Office as my trip was within 6 weeks. Now be advised, I did receive an electronic copy of the travel policy soon after purchase. I never said I did NOT need a paper copy for travelling.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Before Trip
    There was no customer service provided before trip.

    During Trip
    There was no customer service provided during trip. Customer service telephone hours of availability were not conducive to traveling internationally.

    Claim Process
    Insurance carrier sent very confusing forms and requests for documentation (some of which can't be obtained), clearly in the hopes that they will not have to pay out.

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    2 out of 2 people found this review helpful