Sales & Service Data

TOTAL SALES
50,375
Since 2004
MONTHLY SALES
453
Average Monthly Sales Since 2004
REVIEWS
2,453
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

50,375
policies sold

0.6%
negative reviews

0.6% (317) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    1463
  • 4 stars
    481
  • 3 stars
    192
  • 2 stars
    45
  • 1 stars
    45
Top Providers
RoamRight
4.52/5
Tin Leg
4.51/5
InsureandGo USA
4.49/5

Travel Insured International Reviews


  • Overall Rating 2 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    People I talked to before buying the policy were not very helpful and did not have a friendly attitude.

    During Trip
    I did not take the trip. I had to cancel because of an unexpected health issue.

    Claim Process
    After I submitted all the information required, the company still kept asking for more. My cardiologist sent everything they requested, but they still closed the claim. When I phoned and asked exactly what they needed, they finally gave me the dates from which they wanted the doctor's notes of my office visits. They could have done this in the beginning, but, I feel, tried to wear me down so I'd give up.

    Was this review helpful to you?

    7 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    No comment since I did not use during trip

    Claim Process
    I fell and thought I sprang my foot while in Africa. I refuse to see a doctor while in Africa. Upon my return I contacted the insurance to let them know I plan to see my own physician and wanted to know how to file a claim. Insurance told me my coverage ended on the last day of my trip and since I did not contact the insurance company I could not file a claim. It was never bought to my attention that I had to call in an injury. I was very disappointed.

    Was this review helpful to you?

    14 out of 16 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    There is no customer service, just a web site that gives incomplete information. It says "Lost bags greater then some number of hours" = $300 per bag. Well, what it should say is "Lost bags, and if you go and by stuff to replace it and keep your receipt you can get up to $300" Maybe I'm just naive, but the way the web site read is totally misleading

    During Trip
    Again, my bags were lost and BA doesn't have the sense of urgency I see when bags are lost in the USA. Called the insurance when bags were still not back in 24hours (had bought a hair straightener before calling) - and was then told - you get up to $300 for things you buy when the bags are lost. Non disclosure is what I call that

    Was this review helpful to you?

    17 out of 20 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    i didn't travel because there were terrorist attacks taking place where i was going. i filed a claim for the charges the travel agent and airlines were charging me and nothing was covered. i'll never buy travel insurance from squaremouth or travel insured again! what a joke!

    Was this review helpful to you?

    6 out of 6 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Great insurance and prices. I was slightly disappointed because our cruise was cancelled once we were in Alaska. The cruise line paid for change fees and prices of ticket to get back to FL and refunded the cruise money or said they will. However with the certificate they are giving us to go back on the cruise next year we have to pay for the flight over again. I was hoping that this insurance would cover this but apparently when I called to inquire they told me it would not cover air fare that I have to pay again next year due to cruise being cancelled.

    Was this review helpful to you?

    6 out of 6 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Had to cancel trip

    Claim Process
    Told me repeatedly I had submitted the correct paperwork and then would come back asking for more. This happened numerous times, One person would tell me the claim paperwork was enough and then another tell me they needed something else. I tried emailing docs in. They could never receive the emails so I had to hard mail everything, It was a very, very frustrating and long process. I eventually got reimbursed, but it took constant and persistent vigilance on my part, I think most people would have given up. Very, very frustrating. I definitely got the impression they were looking for any reason at all to deny the claim and not have to pay.

    Was this review helpful to you?

    6 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Had to file a claim because two people had to cancel for work reasons. They processed claim quickly and without hassle - I followed the directions they gave exactly and things went smoothly. We travel overseas VERY often for work and pleasure and this is the 2nd time in a year we have had to file claims because of canceling for work reasons - both times they paid without problems. Our claims were very legitimate and we had paper documentation to support them and they did what they said they would do.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    We had a health emergency and had to go to the emergency room in China. Our tour guide was the best and did everything but the insurance company provided excellent backup and follow through. They contacted us many times until we determined that the issue was minor and we continued our trip.

    Claim Process
    Our emergency bill was only $30 so we did not file a claim and kept the hospital record as a souvenir.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    There was no customer service provided before trip.

    During Trip
    There was no customer service provided during trip. Customer service telephone hours of availability were not conducive to traveling internationally.

    Claim Process
    Insurance carrier sent very confusing forms and requests for documentation (some of which can't be obtained), clearly in the hopes that they will not have to pay out.

    Was this review helpful to you?

    8 out of 9 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    The only real contact I had with the company was with the claim after my trip. They were professional and handled the processing quickly.

    Was this review helpful to you?

    7 out of 8 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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