Reviews, Sales and Service Ratings for Travel Insured International

Travel Insured International Sales & Service Data

Total Sales
46,242
since 2004
Monthly Sales
510
average monthly sales since 2004
Reviews
2,315
reviews since 2004
Overall Rating
4.45 out of 5
Top Providers
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4.55/5
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4.5/5
HCC
4.49/5
average on squaremouth 13,643 policies sold - 265 average monthly sales over last 3 months - 15,302 reviews - overall rating 4.47 out of 5

Travel Insured International Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.45

average on squaremouth 4.47 out of 5

46,242 policies sold
0.7% negative reviews

0.7% (312) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    1361
  • 4 star
    461
  • 3 star
    181
  • 2 star
    42
  • 1 star
    43
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Trip Protector Lite Expanded
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    I previously used squaremouth to insure my trip and had to cancel because of a family emergency and I reeived 100 % of the cost of my trip. I would recommend squaremouth and will always insure through them.

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    4 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Trip Protector Lite Expanded
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Claim Process
    Carrier refused claim of $80 of $200 policy. Proof of baggage delay (14 days) was provided but no receipts available because we were in small town in Egypt and purchased inexpensive items on street and market - rather than spending $200.

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    4 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim Process
    The reimbursement was for stolen carry-on baggage (fishing rods). My homeowners insurance paid for loss, less $1000 deductible. I claimed the home owners insurance deductible to TII. They paid on the depreciated value less $50 deductible. It was a very fair resolution to the loss. I have used them many times in the past (with no claims) and will continue to use them in the future. A very satisfied customer.

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    6 out of 7 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim has just been filed. Representative provided very helpful directions in filling out claim and telling me what documentation was necessary to file claim. I am looking forward to the resolution of this problem. Can comment more after this is completed. Thank you.

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    7 out of 9 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had to cancel my trip due to surgery and so the people were great at helping me to get all the paper work and to promply get me my money back. I will always get trav l insurance for every trip from now on that is for sure. You never know when you will need it.

    Was this review helpful to you?
    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Trip Protector Lite Expanded
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    N/A. My husband died suddenly; I cancelled our trip.

    Claim Process
    Now we'll see. I had to wait until I got what refunds I could before I filed the claim. Blame Air Canada for not getting it done after they had okayed theirs.
    Of course I called Travel Insured the day I cancelled (April 12). They sent the forms immediately. I didn't find the forms easy.

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    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    When my husband had a tooth problem in Istanbul, Turkey, I called the emergency help hotline and received an email within a few hours of several possible clinics for assistance. We were very impressed with the quick response, and it is reassuring to know this resource is available when in another country.

    Claim Process
    We did not file a claim on the aforementioned tooth problem, as it was too minimal to bother with.

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    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Before Trip
    There was no service. You pay the money, they send you a policy and a receipt.

    During Trip
    When our bag was stolen, I emailed the company and was given claims contact information.

    Claim Process
    This company charged me $330 to cover my wife and I for a 2 week trip to France and Italy. During the trip my wife had her bag stolen in Marseille, France. We filed a claim with the most accurate reasonable amounts for the lost items. After the company received all the required paperwork and confirmations of the loss from the tour company, they settled the claim for less than half the amount lost. Their primary excuse was I couldn't furnish receipts on the items claimed in the loss. I don't know of anyone who saves receipts for every item they have ever purchased i.e., cosmetics, hairdryer, chargers, etc. I would not recommend anyone use this company unless you don't mind paying $330 to cover a loss in excess of $1,000 then only collect $527. Something smells bad about this doing business this way.

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    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Plus
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    I bought my travel insurance mainly for a rental car coverage. On my trip to Costa Rica for two weeks I experienced the following: flat tire in rental car, it ws repaired and payed for with cash as the person fixing it did not speak english, only spanish. no way to get a receipt and even if I did it would be in spanish which I do not speak or write. I also had my wallet and passport stolen from a restaurant. I luckily managed get back the belongings minus $45 that was in my wallet a couple hours later. Police report for that is unobtainable much les sin english. I had a surfboard get $225 damage while strapped to the roof racks of my rental car. again no police report much less in english. I also had the Costa Rican crooked cops take $30 from me for "not having my seatbelt on right?". Fat chance of them giving me a police report in english about that. I called after I got back to the travel insurance hotline to see if any of that was covered by the travel insurance and was told no. So I guess unless the rental car is stolen, burned up or otherwise destroyed and there is a police report in english I will not get reimbursed? Is this correct? I'm not sure then that the insurance is of any value to me in foreign country where I can't get a english police report or an english receipt? Is this correct? You ave asked so I have answered. Thanks, Jeff

    Response Received
    Travel Insured International
    Travel Insured International
    Travel Insured Representative

    Our Travel Insured policies require our travelers to submit a policy report to verify any losses and the receipts to confirm the expenses. We also accept documentation in any language as a way to submit claim documentation. We want to assure you that members of our claims department and their management team are always readily available to our customers, and they can be reached at 1-800-243-2440 to answer any questions or concerns you may have. We hope we can protect you in your future travels, thank you.

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    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    I was operating in Nepal under very difficult conditions with minimal telephone service. When I requested that my policy be extended for 1 more week due to being needed on aid work the operator told me she could not help me and told me to call back during normal work hours. I said I could not do that and she simply told me she could not help. Poor service at best. Some people like me operate at places having things like minimal service and 12 hour time differences. Why bother with travel assistance?

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    3 out of 3 people found this review helpful