Sales & Service Data

TOTAL SALES
56,644
Since 2004
MONTHLY SALES
1267
Average Monthly Sales Since 2004
REVIEWS
2,536
Since 2004
Overall Rating
4.46 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

56,644
policies sold

0.6%
negative reviews

0.6% (321) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1525
  • 4 stars
    493
  • 3 stars
    197
  • 2 stars
    48
  • 1 star  
    46
Top Providers
Tin Leg
4.57/5
RoamRight
4.53/5
HTH Travel Insurance
4.46/5

Travel Insured International Reviews


  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Unfortunately my wife was injured just days prior to our trip. I contacted Travel Insured the next day as there was no way we would be able to travel. The Claim was started, the forms were immediately emailed to me. I filled them out and faxed them back with all the requested information and within 48 hours of them receiving my completed claim forms I was notified that my claim was processed and my check was on it's way.I am & was very pleased with the way this was handled and will DEFINITELY be using them again. Thanks much for being an outstanding company.

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    9 out of 9 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Unfortunately due to health issues, I was unable to take this cruise. I notified Travel Insured and was refunded my trip cost as promised in the policy.
    Despite having to gather and fax 34 pages of documentation to Travel Insured in order to receive our refund, I can say we are extremely satisfied. I will do business with Travel Insured again.

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    9 out of 9 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    Travel Insured was professional. The initiiial claim was as easy as a telephone call, Then they sent the claim papers, with a great email explaining the steps I need to follow. I did as they asked. They called once, and my claim was settled in a few days. Wonderful, responsive, and timely would characterize their claim service.

    Was this review helpful to you?

    8 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Very helpful as our trip had to be canceled due to unexpected surgery.

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    8 out of 8 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    The insurance was filed for the full amount of the flight, yet was purchased two ways. One ticket was purchased with airline miles from American. The other was purchased with bank points from PNC. American charged us $150 to get our miles back which the insurance covered. PNC had no way to recover the points as they hired a travel agency to purchase the tickets and so both the bank points and the airline tickets were lost because the insurance company would not cover that.

    I spoke with their customer service people several times. They were not very kind or friendly. They asked me to send them information that I had already sent, repeatedly. When I called to tell them that they all of a sudden discovered that they had the information.

    It took forever to settle this claim.

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    8 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    I didn't expect to have to cancel my trip because of terrorism. In fact, I didn't initially realize that the policy I purchased covered a terrorism attack. But I was glad to have the opportunity to postpone my trip to Paris to a calmer time. I was very impressed with how quickly Travel Assured dealt with the claim and sent me a check. Their customer service is excellent.

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    8 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    We had plans to go to NYC, but the storm of Jan 2/3, 2014 caused us to cancel the trip as all flights were canceled. We received 100% of our claim with only one claim form sent. No delaying tactics at all on the part of Travel Insured Intl.
    Plan to use again!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    Claim handled quickly and without hassle. Very good experience.

    Was this review helpful to you?

    7 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    They handled the claim quickly and professionally. Very impressed.

    Was this review helpful to you?

    7 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    I contacted them about filing a claim and the claim form along with an itemized list of documentation needed was e-mailed to be immediately. They received a claim form from Alaska Tour and Travel and let me know that they had received it. Filed the claim on 6/17/16 and hope to hear from the next week that the claim was received.

    Review Updated: 07/16/2016

    Very efficient and timely. They notified me what documentation was needed, I supplied it, and they processed and paid according to the limits of the policy. I would buy travel insurance through them again if the opportunity presents itself.

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    7 out of 7 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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