Reviews, Sales and Service Ratings for Travel Insured International

Travel Insured International Sales & Service Data

Total Sales
44,714
since 2004
Monthly Sales
693
average monthly sales since 2004
Reviews
2,260
reviews since 2004
Overall Rating
4.44 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.49/5
RoamRight
4.49/5
average on squaremouth 13,572 policies sold - 261 average monthly sales over last 3 months - 14,704 reviews - overall rating 4.3 out of 5

Travel Insured International Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.44

average on squaremouth 4.3 out of 5

44,714 policies sold
0.7% negative reviews

0.7% (310) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    1320
  • 4 star
    451
  • 3 star
    179
  • 2 star
    40
  • 1 star
    43
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Before Trip
    I contacted the Insurance Provider the day before my scheduled departure as there was an impending hurricane predicted to hit at or near my destination and evacuation of the island I was heading to was in process. The customer service representative was less than helpful. After explaining my situation, I was put on hold for an extended period of time while she "spoke with her manager." When she came back on the phone she said that they would not cover any of my trip and claimed that the hurricane was already named when I bought the policy. This was, in fact, not true. Hurricane Isaac had NOT yet been named and I had numerous supporting documents to argue this. Nonetheless, the CS representative said that Isaac had been "referenced" and therefore made my policy did not qualify for hurricane coverage. She encouraged me to cancel my policy for a refund. Unfortunately out of frustration, I did this. Later, in speaking with a family member who works in the insurance regulation industry I came to find that I could have easily fought this claim if I had not canceled the policy. Nonetheless, he is following up with the appropriate agencies for me to file a formal complaint. I've accepted that I lost all my money for this particular trip and take full accountability for canceling the policy without a prolonged fight but I fully support my family members choice to file an official complaint with the regulation agencies so that this does not happen to another traveler.

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    4 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Trip Protector Lite Expanded
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Claim Process
    Carrier refused claim of $80 of $200 policy. Proof of baggage delay (14 days) was provided but no receipts available because we were in small town in Egypt and purchased inexpensive items on street and market - rather than spending $200.

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    4 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim has just been filed. Representative provided very helpful directions in filling out claim and telling me what documentation was necessary to file claim. I am looking forward to the resolution of this problem. Can comment more after this is completed. Thank you.

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    7 out of 9 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had to cancel my trip due to surgery and so the people were great at helping me to get all the paper work and to promply get me my money back. I will always get trav l insurance for every trip from now on that is for sure. You never know when you will need it.

    Was this review helpful to you?
    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Trip Protector Lite Expanded
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    N/A. My husband died suddenly; I cancelled our trip.

    Claim Process
    Now we'll see. I had to wait until I got what refunds I could before I filed the claim. Blame Air Canada for not getting it done after they had okayed theirs.
    Of course I called Travel Insured the day I cancelled (April 12). They sent the forms immediately. I didn't find the forms easy.

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    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    When my husband had a tooth problem in Istanbul, Turkey, I called the emergency help hotline and received an email within a few hours of several possible clinics for assistance. We were very impressed with the quick response, and it is reassuring to know this resource is available when in another country.

    Claim Process
    We did not file a claim on the aforementioned tooth problem, as it was too minimal to bother with.

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    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Before Trip
    There was no service. You pay the money, they send you a policy and a receipt.

    During Trip
    When our bag was stolen, I emailed the company and was given claims contact information.

    Claim Process
    This company charged me $330 to cover my wife and I for a 2 week trip to France and Italy. During the trip my wife had her bag stolen in Marseille, France. We filed a claim with the most accurate reasonable amounts for the lost items. After the company received all the required paperwork and confirmations of the loss from the tour company, they settled the claim for less than half the amount lost. Their primary excuse was I couldn't furnish receipts on the items claimed in the loss. I don't know of anyone who saves receipts for every item they have ever purchased i.e., cosmetics, hairdryer, chargers, etc. I would not recommend anyone use this company unless you don't mind paying $330 to cover a loss in excess of $1,000 then only collect $527. Something smells bad about this doing business this way.

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    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    During Trip
    I was on our way home in the Chicago airport and had what I thought was a broken toe. I had broken it just before leaving for the airport. I called the insurance co from the airport to tell them that I was going to the doctor when I returned home because there was no way to get to a doctor at the sirport. The person on the phone said it wouold not be covered since I would go when I returned. I explained that it was not an emergency and this was the last flight to Raleigh nc airport that day and we then had to drive 3 hours home so I know enough that you usually can't cast a toe but I thought I might have broken it badly and needed it x-rayed but had to wait till the next day since we were leaving very shortly after I hurt the toe and knew if I went to the doctor and missed the flight, not only, according to the person on the phone, would the insurance NOT pay for a new flight, but also NOT pay for a hotel room that night. I told her I needed to make this flight and then see my doctor the next day which I did. I DID break my toe but did not need to see an orthopedist and the doctor then taped my toes/foot after seeing the x-ray. I wanted the insurance co to pay the copay for the doctor visit and what my inurance co did not pay for the x-ray. I have not summited my claim yet but according to the person on the phone I probably won't get any help. Why then have the insurance not help you if something literaly happens on the way home, call the insurance co to alert them of what happened and you can see your own doctor the next mroning. I broke the toe at 10 am, left for the airport at 10:30 and got on the plane at 12 noon. Arrived in Raleigh and drove home arriving at 7:30 pm on a Sunday after flying 15 hours from China which made us in a 12 hour time difference and exhausted. We just wanted to get home. There weren't any urgent care places open on Sunday night and I didn't need the emergency room so the best thing to do was see my doctor the next day.

    Claim Process
    I have not written a claim yet. Will do it next week. Am still recovering from extreme jet lag.

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    4 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    All went well on our trip, so we didn't have to use the insurance. However, I would purchase this insurance again for another trip, as I liked the fact it compared several travel insurances in the process. Additionally, I liked the ease of purchasing this online and being able to select my options. A good experience. Thank You!

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    I did deal with several reps because I added covererage after my initial application. Most reps were helpful. I did speak to one when I realized that I needed to adjust the amounts per person that was rather impatient and acted as if I were really annoying her. Most were fine.

    During Trip
    I just had to call to ask about the process and was treated fine. I was told not to worry about the cost until we get home and just take care of what we need to do.

    Claim Process
    I can't rate this yet. We had a death and had to interrupt our trip. I am waiting to get the death certificate before I can file. I would like the opportunity to follow up on this part after the case is closed.

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    2 out of 2 people found this review helpful