Sales & Service Data

TOTAL SALES
50,375
Since 2004
MONTHLY SALES
311
Average Monthly Sales Since 2004
REVIEWS
2,459
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

50,375
policies sold

0.6%
negative reviews

0.6% (318) negative reviews to sales
Average on Squaremouth is 0.7%

  • 5 stars
    1468
  • 4 stars
    481
  • 3 stars
    192
  • 2 stars
    46
  • 1 stars
    45
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.48/5

Travel Insured International Reviews


  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Unfortunately due to health issues, I was unable to take this cruise. I notified Travel Insured and was refunded my trip cost as promised in the policy.
    Despite having to gather and fax 34 pages of documentation to Travel Insured in order to receive our refund, I can say we are extremely satisfied. I will do business with Travel Insured again.

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  • Overall Rating 2 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    I have the highest compliments for every person we spoke with during the five months it took to process our claims. Our dissatisfaction with this company is not with the employees, but with what appears to be an inept system. It took five months to complete our claim for a variety of reasons, which we found to be ridiculously long.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    I didn't expect to have to cancel my trip because of terrorism. In fact, I didn't initially realize that the policy I purchased covered a terrorism attack. But I was glad to have the opportunity to postpone my trip to Paris to a calmer time. I was very impressed with how quickly Travel Assured dealt with the claim and sent me a check. Their customer service is excellent.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    We had to return home from our trip early because of the critical condition of my mother. We had to buy new tickets at the last minute which cost more than our original round trip tickets. I filed a claim with Travel Insured when we got home. They handled the claim quickly and mailed me a check for the cost of the return tickets. I was very satisfied with them.
    On the other hand, we had travel insurance for another trip in that same time period that we had to cancel because of my mother's condition. This was with Trawick (GBG). They were terrible in their responsiveness and after 6 months working on it, they ended up not paying because it turns out that they have and exception to coverage of a pre-existing condition hidden in the fine print around page 10 that excludes a "terminal diagnosis." so they will not pay anything. I believe this company is a fraud and recommend not using them or else be sure to go through the fine print with a fine toothed comb.

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  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    I called and the claim form sent out (emailed) to me with easy directions.
    I got the MD's section signed, my list of expenses I was asking for reimbursement filled out and a copy of all my receipts. I also sent an itemized list of each of the receipts I sent and what for. I emailed copies back (or could have sent by regular mail).
    They notified they got and that they approved all and all within less than 2 weeks and check sent to me promptly,
    Everyone was easy to deal with and very helpful.
    I am glad I got the travel insurance. Never had to use before and I hope never have to again but definitely worth the cost.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    I bought my travel insurance mainly for a rental car coverage. On my trip to Costa Rica for two weeks I experienced the following: flat tire in rental car, it ws repaired and payed for with cash as the person fixing it did not speak english, only spanish. no way to get a receipt and even if I did it would be in spanish which I do not speak or write. I also had my wallet and passport stolen from a restaurant. I luckily managed get back the belongings minus $45 that was in my wallet a couple hours later. Police report for that is unobtainable much les sin english. I had a surfboard get $225 damage while strapped to the roof racks of my rental car. again no police report much less in english. I also had the Costa Rican crooked cops take $30 from me for "not having my seatbelt on right?". Fat chance of them giving me a police report in english about that. I called after I got back to the travel insurance hotline to see if any of that was covered by the travel insurance and was told no. So I guess unless the rental car is stolen, burned up or otherwise destroyed and there is a police report in english I will not get reimbursed? Is this correct? I'm not sure then that the insurance is of any value to me in foreign country where I can't get a english police report or an english receipt? Is this correct? You ave asked so I have answered. Thanks, Jeff

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  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    I had to cancel my trip due to surgery and so the people were great at helping me to get all the paper work and to promply get me my money back. I will always get trav l insurance for every trip from now on that is for sure. You never know when you will need it.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Great insurance and prices. I was slightly disappointed because our cruise was cancelled once we were in Alaska. The cruise line paid for change fees and prices of ticket to get back to FL and refunded the cruise money or said they will. However with the certificate they are giving us to go back on the cruise next year we have to pay for the flight over again. I was hoping that this insurance would cover this but apparently when I called to inquire they told me it would not cover air fare that I have to pay again next year due to cruise being cancelled.

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  • Overall Rating 5 out of 5
    Policy:
    Trip Protector Lite Expanded
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    N/A. My husband died suddenly; I cancelled our trip.

    Claim Process
    Now we'll see. I had to wait until I got what refunds I could before I filed the claim. Blame Air Canada for not getting it done after they had okayed theirs.
    Of course I called Travel Insured the day I cancelled (April 12). They sent the forms immediately. I didn't find the forms easy.

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  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    The reimbursement was for stolen carry-on baggage (fishing rods). My homeowners insurance paid for loss, less $1000 deductible. I claimed the home owners insurance deductible to TII. They paid on the depreciated value less $50 deductible. It was a very fair resolution to the loss. I have used them many times in the past (with no claims) and will continue to use them in the future. A very satisfied customer.

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Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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