No comment since I did not use during trip
I fell and thought I sprang my foot while in Africa. I refuse to see a doctor while in Africa. Upon my return I contacted the insurance to let them know I plan to see my own physician and wanted to know how to file a claim. Insurance told me my coverage ended on the last day of my trip and since I did not contact the insurance company I could not file a claim. It was never bought to my attention that I had to call in an injury. I was very disappointed.
Never received policy info from carrier.
When my husband had a tooth problem in Istanbul, Turkey, I called the emergency help hotline and received an email within a few hours of several possible clinics for assistance. We were very impressed with the quick response, and it is reassuring to know this resource is available when in another country.
We did not file a claim on the aforementioned tooth problem, as it was too minimal to bother with.
My husband died during the trip. I was told by the resort owner that I would have to provide large amounts of cash to resolve various issues. One call to the company and they established a case; told me that they would contact both the Honduran funeral home and the US funeral home and would take care of any expenses related to the repatriation of remains. They took great care to make sure the rest of the party had transportation home and that we were being taken care of
Because of issues with international transportation of remains, and FAA regulations the company is still working with the American Embassy and the Honduran government to get my husbands remains home to the states. They could not be more caring or concerned.
Claim has just been filed. Representative provided very helpful directions in filling out claim and telling me what documentation was necessary to file claim. I am looking forward to the resolution of this problem. Can comment more after this is completed. Thank you.
The only real contact I had with the company was with the claim after my trip. They were professional and handled the processing quickly.
It took months to get my claim resolved, asked for a supervisor one was not available, was told it would be completed in a week 3 weeks later still not resolved,will never buy from this company again
Our cruise trip was cancelled for Heath reasons. Travel Insurance International responded promptly to our claim and provided a full refund. We have a very positive opinion of Travel Insurance International.
Our return flights were cancelled due to weather and I called from Mexico. The woman took my information and put me on hold. Eventually we were disconnected, and although she had my phone number, she did not call back.
After 10 minutes, I called again and spoke with a woman who was able to help me. The woman I initially spoke to was on another call.
I was told she would send me the information needed to make a claim,,, but I have not yet received it. That was 5 days ago.
The insurance was filed for the full amount of the flight, yet was purchased two ways. One ticket was purchased with airline miles from American. The other was purchased with bank points from PNC. American charged us $150 to get our miles back which the insurance covered. PNC had no way to recover the points as they hired a travel agency to purchase the tickets and so both the bank points and the airline tickets were lost because the insurance company would not cover that.
I spoke with their customer service people several times. They were not very kind or friendly. They asked me to send them information that I had already sent, repeatedly. When I called to tell them that they all of a sudden discovered that they had the information.
It took forever to settle this claim.
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