Travel Insured International
Overall Rating 4.39 out of 5
Overall Rating 4.39 out of 5 3,396 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    October 5, 2023
    pauline from NY Verified Squaremouth Customer

    great simple service I had a question and customer service responded swiftly and Over all great experience

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    1 out of 2 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    October 3, 2023
    ZS from AZ Verified Squaremouth Customer

    I would not buy policy with them at all. bought expensive great coverage policy and Very disappointed with claim process and results. My claim been open for several months now; they reimbursed partially, very small amount, rest they can't and I am still waiting and appealing. Very unreasonable policies that rule out all the benefits they list when you purchase it. I think if you travel to developed country where receipts can be taken in English - it might work, but in small undeveloped islands or countries with no english, they don't accommodate realistic scenarios at all e.g. taxi to go to town and buy clothes. They will reimburse clothes but not taxi. Baby supplies and formula that you had to buy due to baggage 3 day delay is not covered. Small island airport doesn't provide any report of bag delivery nor they speak english to get it afterwards, so much hassle. Yet this claim department doesn't care: no baggage receipt therefore no proof you had bags 3 day delay. Really frustrating. and zero compassion from them.

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    19 out of 22 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    October 3, 2023
    Patrice from NY Verified Squaremouth Customer

    Put in my claim, pretty cut and dry, husband had emergency surgery. I was expecting a faster turn around, not "we had an overwelming amount of claims". That is not my fault. My claim should not be taking this long.

    Review Updated: 10/31/2023

    I feel I had to keep contacting them. The communication was lacking. I even asked for an email of status (it was in the notes the rep after I complained read it) and I never got it so I had to call again. Then I got a check for half the amount and had to call yet again to question it rather then them contacting me with the mistake. Very frustrating experience. With all the choices out there I will use someone else next time.

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    20 out of 21 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    October 1, 2023
    Charles from MO Verified Squaremouth Customer

    I filed a claim after my wife and daughter received treatment for Covid while we were in Greece. I was impressed with how easy it was to upload receipts and doctor statements to the website. I was even more impressed that the same day I filed my claim I received a call that it had been approved and I received full reimbursement for all medical treatment sent to my bank account the next day. I have never received such a positive response from an insurance company. I highly recommend Travel Insured International- reasonable rates and excellent customer service.

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    14 out of 14 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    September 24, 2023
    Kathleen from NY Verified Squaremouth Customer

    I sent them a whole packet, complete with everything they asked for on their claim form, along with paperwork showing what each company said was nonrefundable. Yet, they want even more from me! I had to send them all my old credit card statements proving I had paid upfront for a rented RV, a train ticket, and an AIRBNB. All this for only a $652 claim. It seemed redundant! I think they they want to give up but then they don't know me. I would take them to Small Claims Court if they don't pay.

    Review Updated: 10/22/2023

    I did get my refund but it seemed that they wanted double the amount of proof that was actually nessacery. I think this is to stop frustrated folks from continuing to persue their just payout and just " throw in the towel."

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    17 out of 20 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    September 18, 2023
    Olga from VA Verified Squaremouth Customer

    It was quite easy to connect by phone with one of your agents. She was extremely clear and understanding on my needs and she explained the process and answered all my questions.
    I am intending to claim a luggage piece -my carry on that went on the plane with the rest of my luggage and was partially broken and opened at one edge. I am waiting for the airline to get back to me, but otherwise , I will send you the information and the pictures.
    I am already recommending Squaremouth to my acquantances for your excellent services.

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    5 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    September 10, 2023
    Ray from WI Verified Squaremouth Customer

    I canceled my policy a few weeks prior to my trip. The cancellation instructions on the website were confusing so I contacted customer service where the friendly and knowledgeable representative canceled the policy for me.

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    8 out of 8 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    September 7, 2023
    Greg from CA Verified Squaremouth Customer

    Claim process seems to take forever. Very slow. I already received two emails stating that the claim is delayed.

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    13 out of 13 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    September 6, 2023
    Darrell from MO Verified Squaremouth Customer

    I specifically upgraded my travel insurance to cover car rental. When I reached the Europcar rental desk in Edinburgh the company refused to take my credit card insurance or my travel insurance. They said neither insurance would cover car rental damage. I was disturbed to put it politely, I knew this was not the case but felt I had no choice but to buy additional insurance from them. Please contact the company to stop this outrageous conduct. I believe the reason they do this is upon returning the car they go over it so very closely to find minor issues they can charge me for. They caught a "dent" I had trouble seeing.

    I don't blame either you or Travel Insured but you should be aware of this deceptive practice.

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    5 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    September 6, 2023
    Steve from WA Verified Squaremouth Customer

    I continue to very much value the service Squaremouth provides.

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    0 out of 2 people found this review helpful