Sales & Service Data

TOTAL SALES
56,644
Since 2004
MONTHLY SALES
1267
Average Monthly Sales Since 2004
REVIEWS
2,536
Since 2004
Overall Rating
4.46 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

56,644
policies sold

0.6%
negative reviews

0.6% (321) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1525
  • 4 stars
    493
  • 3 stars
    197
  • 2 stars
    48
  • 1 star  
    46
Top Providers
Tin Leg
4.57/5
RoamRight
4.53/5
HTH Travel Insurance
4.46/5

Travel Insured International Reviews


  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    I actually did not get to go on my trip to Cuba. The ship owner cancelled the trip and refunded all money. Your customer service representatives were so helpful helping me to transfer the policy to another trip I am planning to Peru in August. Thank you so much for your continued excellence service. I recommend you all the time to friends and family because I have been so pleased.

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    7 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    We had to return home from our trip early because of the critical condition of my mother. We had to buy new tickets at the last minute which cost more than our original round trip tickets. I filed a claim with Travel Insured when we got home. They handled the claim quickly and mailed me a check for the cost of the return tickets. I was very satisfied with them.
    On the other hand, we had travel insurance for another trip in that same time period that we had to cancel because of my mother's condition. This was with Trawick (GBG). They were terrible in their responsiveness and after 6 months working on it, they ended up not paying because it turns out that they have and exception to coverage of a pre-existing condition hidden in the fine print around page 10 that excludes a "terminal diagnosis." so they will not pay anything. I believe this company is a fraud and recommend not using them or else be sure to go through the fine print with a fine toothed comb.

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    7 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    My cruise trip to Puerto Rico with my sister was canceled prior to the start of our trip due to my sister's fractured ankle. I contacted squaremouth insurance whose customer service was kind enough to submit a refund request to the travel ins co. And we got our refund with no problem at all. We also would like to thank Squaremouth for helping us go thru the refund process.

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    7 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Had to file a claim because two people had to cancel for work reasons. They processed claim quickly and without hassle - I followed the directions they gave exactly and things went smoothly. We travel overseas VERY often for work and pleasure and this is the 2nd time in a year we have had to file claims because of canceling for work reasons - both times they paid without problems. Our claims were very legitimate and we had paper documentation to support them and they did what they said they would do.

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    7 out of 7 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    i didn't travel because there were terrorist attacks taking place where i was going. i filed a claim for the charges the travel agent and airlines were charging me and nothing was covered. i'll never buy travel insurance from squaremouth or travel insured again! what a joke!

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    7 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Very easy to compare prices and customize the insurance package.

    During Trip
    We had to make a claim due to a delay in travel. I called them from the airport, and they were very helpful, explained what documentation I needed to keep and best of all told us not to worry about filing anything until we returned.

    Claim Process
    We received only half of our claim because we arrived at our destination in time to spend the night in our room (around 9:00pm). Half was reimbursed to cover any activities/events missed during the day. (original arrival time was supposed to be 12:30pm)

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    They fight against paying small claims (2nd experience with same firm). When paying cost of driving 800 miles to catch a flight after the first leg was cancelled, they offered to pay gas money. None of the other costs of operating a car (which the IRS estimates to be $0.56 / mile.) I don't like these guys. They think they're following the letter of the law (policy they wrote), but it is NOT the intent of the policy or the impression given from the advertising materials.

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    13 out of 15 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    There is no customer service, just a web site that gives incomplete information. It says "Lost bags greater then some number of hours" = $300 per bag. Well, what it should say is "Lost bags, and if you go and by stuff to replace it and keep your receipt you can get up to $300" Maybe I'm just naive, but the way the web site read is totally misleading

    During Trip
    Again, my bags were lost and BA doesn't have the sense of urgency I see when bags are lost in the USA. Called the insurance when bags were still not back in 24hours (had bought a hair straightener before calling) - and was then told - you get up to $300 for things you buy when the bags are lost. Non disclosure is what I call that

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    18 out of 22 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Every Time I insure my family through squaremouth (in other insurances) and for many years - and it was perfect.
    Now, with Travel Insured International, Inc - its ****!
    They keep asking for documents , i send them the same thing over and over - and this is too much!
    they behave like a scam!

    so far i have spread the word about how good this insurance is but from now on - only bad things will be spread out!

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    6 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    This was a very easy process and very affordable giving me piece of mind for our trip. The individuals I spoke with over the phone were pleasant and provided answers to my many questions prior to purchasing the trip insurance. I will definitely be using again if needed

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    6 out of 6 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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