Sales & Service Data

TOTAL SALES
49,580
Since 2004
MONTHLY SALES
408
Average Monthly Sales Since 2004
REVIEWS
2,424
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

49,580
policies sold

0.6%
negative reviews

0.6% (316) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    1442
  • 4 stars
    475
  • 3 stars
    191
  • 2 stars
    45
  • 1 stars
    44
Top Providers
RoamRight
4.52/5
Tin Leg
4.49/5
HTH Travel Insurance
4.49/5

Travel Insured International Reviews


  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    We cancelled our trip prior to scheduled departure

    Claim Process
    Unfortunately we had to cancel our trip at the very last minute because of an injury. The claim was efficiently handled by the insurance company after we provided the requested documentation and we received payment within thirty days of the claim.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Unfortunately, althoughI was able to go, my wife had to cancel her trip at the last moment. The claims process was easy and courteous and was processed extremely fast. I would recommend this insurerer unreservedly.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    We had to cancel our trip for medical reasons. It took almost 6 weeks after we sent them our paperwork to receive our refund. They did pay and we would recommend them.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    The reimbursement was for stolen carry-on baggage (fishing rods). My homeowners insurance paid for loss, less $1000 deductible. I claimed the home owners insurance deductible to TII. They paid on the depreciated value less $50 deductible. It was a very fair resolution to the loss. I have used them many times in the past (with no claims) and will continue to use them in the future. A very satisfied customer.

    Was this review helpful to you?

    6 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Claim has just been filed. Representative provided very helpful directions in filling out claim and telling me what documentation was necessary to file claim. I am looking forward to the resolution of this problem. Can comment more after this is completed. Thank you.

    Was this review helpful to you?

    7 out of 9 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I was on our way home in the Chicago airport and had what I thought was a broken toe. I had broken it just before leaving for the airport. I called the insurance co from the airport to tell them that I was going to the doctor when I returned home because there was no way to get to a doctor at the sirport. The person on the phone said it wouold not be covered since I would go when I returned. I explained that it was not an emergency and this was the last flight to Raleigh nc airport that day and we then had to drive 3 hours home so I know enough that you usually can't cast a toe but I thought I might have broken it badly and needed it x-rayed but had to wait till the next day since we were leaving very shortly after I hurt the toe and knew if I went to the doctor and missed the flight, not only, according to the person on the phone, would the insurance NOT pay for a new flight, but also NOT pay for a hotel room that night. I told her I needed to make this flight and then see my doctor the next day which I did. I DID break my toe but did not need to see an orthopedist and the doctor then taped my toes/foot after seeing the x-ray. I wanted the insurance co to pay the copay for the doctor visit and what my inurance co did not pay for the x-ray. I have not summited my claim yet but according to the person on the phone I probably won't get any help. Why then have the insurance not help you if something literaly happens on the way home, call the insurance co to alert them of what happened and you can see your own doctor the next mroning. I broke the toe at 10 am, left for the airport at 10:30 and got on the plane at 12 noon. Arrived in Raleigh and drove home arriving at 7:30 pm on a Sunday after flying 15 hours from China which made us in a 12 hour time difference and exhausted. We just wanted to get home. There weren't any urgent care places open on Sunday night and I didn't need the emergency room so the best thing to do was see my doctor the next day.

    Claim Process
    I have not written a claim yet. Will do it next week. Am still recovering from extreme jet lag.

    Was this review helpful to you?

    7 out of 9 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    I had to cancel my trip due to surgery and so the people were great at helping me to get all the paper work and to promply get me my money back. I will always get trav l insurance for every trip from now on that is for sure. You never know when you will need it.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Trip Protector Lite Expanded
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    N/A. My husband died suddenly; I cancelled our trip.

    Claim Process
    Now we'll see. I had to wait until I got what refunds I could before I filed the claim. Blame Air Canada for not getting it done after they had okayed theirs.
    Of course I called Travel Insured the day I cancelled (April 12). They sent the forms immediately. I didn't find the forms easy.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    When my husband had a tooth problem in Istanbul, Turkey, I called the emergency help hotline and received an email within a few hours of several possible clinics for assistance. We were very impressed with the quick response, and it is reassuring to know this resource is available when in another country.

    Claim Process
    We did not file a claim on the aforementioned tooth problem, as it was too minimal to bother with.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    My cruise trip to Puerto Rico with my sister was canceled prior to the start of our trip due to my sister's fractured ankle. I contacted squaremouth insurance whose customer service was kind enough to submit a refund request to the travel ins co. And we got our refund with no problem at all. We also would like to thank Squaremouth for helping us go thru the refund process.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

Read more

Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

Read more

One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

Read More