Never received policy info from carrier.
When my husband had a tooth problem in Istanbul, Turkey, I called the emergency help hotline and received an email within a few hours of several possible clinics for assistance. We were very impressed with the quick response, and it is reassuring to know this resource is available when in another country.
We did not file a claim on the aforementioned tooth problem, as it was too minimal to bother with.
My husband died during the trip. I was told by the resort owner that I would have to provide large amounts of cash to resolve various issues. One call to the company and they established a case; told me that they would contact both the Honduran funeral home and the US funeral home and would take care of any expenses related to the repatriation of remains. They took great care to make sure the rest of the party had transportation home and that we were being taken care of
Because of issues with international transportation of remains, and FAA regulations the company is still working with the American Embassy and the Honduran government to get my husbands remains home to the states. They could not be more caring or concerned.
Claim has just been filed. Representative provided very helpful directions in filling out claim and telling me what documentation was necessary to file claim. I am looking forward to the resolution of this problem. Can comment more after this is completed. Thank you.
I was on our way home in the Chicago airport and had what I thought was a broken toe. I had broken it just before leaving for the airport. I called the insurance co from the airport to tell them that I was going to the doctor when I returned home because there was no way to get to a doctor at the sirport. The person on the phone said it wouold not be covered since I would go when I returned. I explained that it was not an emergency and this was the last flight to Raleigh nc airport that day and we then had to drive 3 hours home so I know enough that you usually can't cast a toe but I thought I might have broken it badly and needed it x-rayed but had to wait till the next day since we were leaving very shortly after I hurt the toe and knew if I went to the doctor and missed the flight, not only, according to the person on the phone, would the insurance NOT pay for a new flight, but also NOT pay for a hotel room that night. I told her I needed to make this flight and then see my doctor the next day which I did. I DID break my toe but did not need to see an orthopedist and the doctor then taped my toes/foot after seeing the x-ray. I wanted the insurance co to pay the copay for the doctor visit and what my inurance co did not pay for the x-ray. I have not summited my claim yet but according to the person on the phone I probably won't get any help. Why then have the insurance not help you if something literaly happens on the way home, call the insurance co to alert them of what happened and you can see your own doctor the next mroning. I broke the toe at 10 am, left for the airport at 10:30 and got on the plane at 12 noon. Arrived in Raleigh and drove home arriving at 7:30 pm on a Sunday after flying 15 hours from China which made us in a 12 hour time difference and exhausted. We just wanted to get home. There weren't any urgent care places open on Sunday night and I didn't need the emergency room so the best thing to do was see my doctor the next day.
I have not written a claim yet. Will do it next week. Am still recovering from extreme jet lag.
The only real contact I had with the company was with the claim after my trip. They were professional and handled the processing quickly.
It took months to get my claim resolved, asked for a supervisor one was not available, was told it would be completed in a week 3 weeks later still not resolved,will never buy from this company again
Our cruise trip was cancelled for Heath reasons. Travel Insurance International responded promptly to our claim and provided a full refund. We have a very positive opinion of Travel Insurance International.
Our return flights were cancelled due to weather and I called from Mexico. The woman took my information and put me on hold. Eventually we were disconnected, and although she had my phone number, she did not call back.
After 10 minutes, I called again and spoke with a woman who was able to help me. The woman I initially spoke to was on another call.
I was told she would send me the information needed to make a claim,,, but I have not yet received it. That was 5 days ago.
The insurance was filed for the full amount of the flight, yet was purchased two ways. One ticket was purchased with airline miles from American. The other was purchased with bank points from PNC. American charged us $150 to get our miles back which the insurance covered. PNC had no way to recover the points as they hired a travel agency to purchase the tickets and so both the bank points and the airline tickets were lost because the insurance company would not cover that.
I spoke with their customer service people several times. They were not very kind or friendly. They asked me to send them information that I had already sent, repeatedly. When I called to tell them that they all of a sudden discovered that they had the information.
It took forever to settle this claim.
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