Reviews, Sales and Service Ratings for Travel Insured International

Travel Insured International Sales & Service Data

Total Sales
44,669
since 2004
Monthly Sales
697
average monthly sales since 2004
Reviews
2,259
reviews since 2004
Overall Rating
4.44 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.49/5
RoamRight
4.49/5
average on squaremouth 13,553 policies sold - 262 average monthly sales over last 3 months - 14,694 reviews - overall rating 4.45 out of 5

Travel Insured International Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.44

average on squaremouth 4.45 out of 5

44,669 policies sold
0.7% negative reviews

0.7% (310) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    1320
  • 4 star
    451
  • 3 star
    178
  • 2 star
    40
  • 1 star
    43
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    I needed to call provider to remind them that my travel documents had NOT arrived via US Post Office as my trip was within 6 weeks. Now be advised, I did receive an electronic copy of the travel policy soon after purchase. I never said I did NOT need a paper copy for travelling.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Before Trip
    There was no customer service provided before trip.

    During Trip
    There was no customer service provided during trip. Customer service telephone hours of availability were not conducive to traveling internationally.

    Claim Process
    Insurance carrier sent very confusing forms and requests for documentation (some of which can't be obtained), clearly in the hopes that they will not have to pay out.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    I was pleased with the speed which the documentation was provided, some came via e-mail and other documents came quickly via US Postal Service.

    During Trip
    We did not make it to the actual trip to Africa. My wife became very ill with a post surgical infection that was very tenacious and life threatening. Shortly before the trip the doctors concurred that she was still not healthy enough to travel. I called the insurance carrier, they were pleasant and explained the claims process.

    Claim Process
    The claim was for a large amount, it did require documentation from doctors and of our travel payments we had made. These were reasonable requests by the insurance company. They were always courteous, the claims response was reasonably prompt. I have taken out other insurance coverage for others trips with them since this claim. Very satisfied.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Before Trip
    People I talked to before buying the policy were not very helpful and did not have a friendly attitude.

    During Trip
    I did not take the trip. I had to cancel because of an unexpected health issue.

    Claim Process
    After I submitted all the information required, the company still kept asking for more. My cardiologist sent everything they requested, but they still closed the claim. When I phoned and asked exactly what they needed, they finally gave me the dates from which they wanted the doctor's notes of my office visits. They could have done this in the beginning, but, I feel, tried to wear me down so I'd give up.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Before Trip
    I now note with the information you provided herein, that the policy period began on 7/18 and ended at the end of 10/4. I requested the policy to begin on 9/20 when my trip began and at the close of 10/4. The date I contacted you to buy the insurance was 7/18. I have gone back to the policy and I now see that the date was 7/18. While I should have noted this when I reviewed the policy, the customer service rep should have asked me about this since I told her that the dates of the trip were 9/20 through 10/4. She basically made the policy effective for the date I called to inquire about obtaining the insurance. This does not make me a satisfied customer.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    The phone person was very friendly and professional with a great sense of humor, and answered all my questions.

    During Trip
    I did not use it during my trip.

    Claim Process
    They lost my initial documents. Then told me I had to wait until it had been 10 days to re-submit. Then, they deducted "depreciation", which had not been mentioned on any of the previous 3-4 phone calls, and they did not honor the purchase price of the camera involved even though it is clearly stated on the receipt. So what started out as an extremely positive experience, now has a slightly bitter aftertaste and I'm not sure if I would recommend or use again. I can accept the depreciation (although in at least one of the phone calls it should have been mentioned)but not the other part. BTW, the amount involved is $20- not much, indeed, but on principle and with all the run-around, well lets just say they could've bought a whole lot of customer good will and satisfaction with that $20 and they chose not to. One has to wonder then, if they are going to give the run around over $20, what if your claim is much higher?

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    During Trip
    Had to cancel trip

    Claim Process
    Told me repeatedly I had submitted the correct paperwork and then would come back asking for more. This happened numerous times, One person would tell me the claim paperwork was enough and then another tell me they needed something else. I tried emailing docs in. They could never receive the emails so I had to hard mail everything, It was a very, very frustrating and long process. I eventually got reimbursed, but it took constant and persistent vigilance on my part, I think most people would have given up. Very, very frustrating. I definitely got the impression they were looking for any reason at all to deny the claim and not have to pay.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    We cancelled our trip prior to scheduled departure

    Claim Process
    Unfortunately we had to cancel our trip at the very last minute because of an injury. The claim was efficiently handled by the insurance company after we provided the requested documentation and we received payment within thirty days of the claim.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    During Trip
    We had to cancel the trip due to emergency health reasons.

    Claim Process
    While recovering from a back operation, I was required to contact all the trip providers myself to cancel all arrangements and get all refunds I could and get statements from all doctors. I had to provide over 25 pages of receipts confirming original charges, requests for refunds, and refund amounts, credit card receipts, and a hard copy of an electronic ticket (? after sending the airline confirmation record). Many costs were not reimbursed. After all that I got a refund of only $728 based on a claim of $1700. The policy amount was $8000. This was only a little more than the cost of the policy of $595. Overall, not a good experience.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Plus
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Claim Process
    The Travel Insured International, Inc gave us a hard time, that impossible for me to get $ for my claims. My baggage was lost at Tansonnhat Airport ( Vietnam ) I reported to the claiming office (inside a immigration), I submit the claim's report for lost of baggage (from claim office in airport) to the Travel Insured International insurance, but they refused to pay with the reason that United did not confirm the lost.

    My travel was interrupted by big storm in the time of landing, so they had to flight return back to Bangkok and wait for the next day to flight again, but T.I.T. insurance refuse to pay for trip interruption, even thought they received a letter from Turkish Airline confirm for the delay more than 1 day.
    We have to write a complain letter to Business Bureau about the T.I.I because they did not pay out what in the contract with us.

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    2 out of 2 people found this review helpful