Sales & Service Data

TOTAL SALES
49,904
Since 2004
MONTHLY SALES
429
Average Monthly Sales Since 2004
REVIEWS
2,438
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

49,904
policies sold

0.6%
negative reviews

0.6% (317) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    1452
  • 4 stars
    477
  • 3 stars
    192
  • 2 stars
    45
  • 1 stars
    45
Top Providers
RoamRight
4.52/5
Tin Leg
4.5/5
HTH Travel Insurance
4.48/5

Travel Insured International Reviews


  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Unfortunately due to health issues, I was unable to take this cruise. I notified Travel Insured and was refunded my trip cost as promised in the policy.
    Despite having to gather and fax 34 pages of documentation to Travel Insured in order to receive our refund, I can say we are extremely satisfied. I will do business with Travel Insured again.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    We had to return home from our trip early because of the critical condition of my mother. We had to buy new tickets at the last minute which cost more than our original round trip tickets. I filed a claim with Travel Insured when we got home. They handled the claim quickly and mailed me a check for the cost of the return tickets. I was very satisfied with them.
    On the other hand, we had travel insurance for another trip in that same time period that we had to cancel because of my mother's condition. This was with Trawick (GBG). They were terrible in their responsiveness and after 6 months working on it, they ended up not paying because it turns out that they have and exception to coverage of a pre-existing condition hidden in the fine print around page 10 that excludes a "terminal diagnosis." so they will not pay anything. I believe this company is a fraud and recommend not using them or else be sure to go through the fine print with a fine toothed comb.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    This was not my first policy with Travel Insured International. I have always found agents in customer service to be extremely helpful. This was the first time I had to file a claim (due to a change in health of a traveling companion). The process was easy and the claim was completed in a timely manner. I will definitely use them again and highly recommend this company.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    My wife experienced a weird and probably rare accident, she broke two teeth. On our return, we filed a claim for the temporary care she required. In the view of the attending dentist, he couldn't do nothing. On the other hand, she wasn't going to be staying long enough to treat her properly. So, the bill came to about five hundred dollars. I was unaware there was coverage, but the TII representative found the provision in the policy. TII was at all times courteous, helpful and thoroughly professional. The basis for disallowing the claim was technical. Although the teeth were "natural," they had been capped which made them not natural. Would I ensure with TII again? Sure(but I disagree with their decision).

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    We had to cancel our trip, so we made a claim for reimbursement of our travel expenses. We submitted the claim, providing the documents using the checklist provided; were notified through e-mail about the progress of the claim; and were reimbursed quickly.

    We highly recommend Travel Insured International.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    We had to cancel our trip before departure. Received a prompt and full insurance premium refund as promised.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    I faxed you a copy of my mothers death certificate. and you have not sent me my check for both of us. We drove up separately and could not use the tickets , I've followed all your directions . WHAT'S UP!!! 843-300-9759

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Never received policy info from carrier.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    N/A

    Claim Process
    My claim is still in progress. I don't even know how to process it because it was for a day lost of my vacation. The flight was cancelled from Miami to Barcelona, Spain, and we arrived one full day late. How do you put a price on a lost day?

    Was this review helpful to you?

    4 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    I have used Squaremouth for the last 5 trips. Good experience each time.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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