All went well on our trip, so we didn't have to use the insurance. However, I would purchase this insurance again for another trip, as I liked the fact it compared several travel insurances in the process. Additionally, I liked the ease of purchasing this online and being able to select my options. A good experience. Thank You!
I did deal with several reps because I added covererage after my initial application. Most reps were helpful. I did speak to one when I realized that I needed to adjust the amounts per person that was rather impatient and acted as if I were really annoying her. Most were fine.
I just had to call to ask about the process and was treated fine. I was told not to worry about the cost until we get home and just take care of what we need to do.
I can't rate this yet. We had a death and had to interrupt our trip. I am waiting to get the death certificate before I can file. I would like the opportunity to follow up on this part after the case is closed.
Did not have any need to contact customer service before trip
Did not need to contact the insurance carrier during the trip
Customer service answer telephonic question quickly. The processing of the claim took a long time. After submitting the claim, they asked for more original paperwork that I did not have since I was not able to go the hotel to check in and get an invoice. They reimbursed part of the foreign fee. Being it was a low dollar amount, I did not pursue.
The phone person was very friendly and professional with a great sense of humor, and answered all my questions.
I did not use it during my trip.
They lost my initial documents. Then told me I had to wait until it had been 10 days to re-submit. Then, they deducted "depreciation", which had not been mentioned on any of the previous 3-4 phone calls, and they did not honor the purchase price of the camera involved even though it is clearly stated on the receipt. So what started out as an extremely positive experience, now has a slightly bitter aftertaste and I'm not sure if I would recommend or use again. I can accept the depreciation (although in at least one of the phone calls it should have been mentioned)but not the other part. BTW, the amount involved is $20- not much, indeed, but on principle and with all the run-around, well lets just say they could've bought a whole lot of customer good will and satisfaction with that $20 and they chose not to. One has to wonder then, if they are going to give the run around over $20, what if your claim is much higher?
The Travel Insured International, Inc gave us a hard time, that impossible for me to get $ for my claims. My baggage was lost at Tansonnhat Airport ( Vietnam ) I reported to the claiming office (inside a immigration), I submit the claim's report for lost of baggage (from claim office in airport) to the Travel Insured International insurance, but they refused to pay with the reason that United did not confirm the lost.
My travel was interrupted by big storm in the time of landing, so they had to flight return back to Bangkok and wait for the next day to flight again, but T.I.T. insurance refuse to pay for trip interruption, even thought they received a letter from Turkish Airline confirm for the delay more than 1 day.
We have to write a complain letter to Business Bureau about the T.I.I because they did not pay out what in the contract with us.
It took months to get my claim resolved, asked for a supervisor one was not available, was told it would be completed in a week 3 weeks later still not resolved,will never buy from this company again
Our cruise trip was cancelled for Heath reasons. Travel Insurance International responded promptly to our claim and provided a full refund. We have a very positive opinion of Travel Insurance International.
Our return flights were cancelled due to weather and I called from Mexico. The woman took my information and put me on hold. Eventually we were disconnected, and although she had my phone number, she did not call back.
After 10 minutes, I called again and spoke with a woman who was able to help me. The woman I initially spoke to was on another call.
I was told she would send me the information needed to make a claim,,, but I have not yet received it. That was 5 days ago.
Thank you for taking the time to post a review.
We apologize for your negative experience.
A member of our Zero Complaint team contacted you today and requested the provider re-send claim forms.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
The insurance was filed for the full amount of the flight, yet was purchased two ways. One ticket was purchased with airline miles from American. The other was purchased with bank points from PNC. American charged us $150 to get our miles back which the insurance covered. PNC had no way to recover the points as they hired a travel agency to purchase the tickets and so both the bank points and the airline tickets were lost because the insurance company would not cover that.
I spoke with their customer service people several times. They were not very kind or friendly. They asked me to send them information that I had already sent, repeatedly. When I called to tell them that they all of a sudden discovered that they had the information.
It took forever to settle this claim.
Myself, wife and 4 nieces/nephews were scheduled to depart for a cruise. I had to file a trip cancellation claim due to my mother-in-law suffering a stroke two weeks before our departure date. The claim process was smooth and painless. Our trip was scheduled for 2/12/16 and we received our claim check on 2/25/16. From now on I will always use Travel Insured International.
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