My claim is still in progress. I don't even know how to process it because it was for a day lost of my vacation. The flight was cancelled from Miami to Barcelona, Spain, and we arrived one full day late. How do you put a price on a lost day?
I have used Squaremouth for the last 5 trips. Good experience each time.
Only information I received was when I enrolled. No follow-up emails, etc. Very poor customer service.
Insurance was reasonably priced and easy to order on line. I did have an opportunity to ask questions by phone before we left on our trip.
Fortunately we did not need to make any clasims on this policy. I felt comfortable thast we were insured during our trip
Said they sent form and didn't. Made claim process difficult
In one word, a truly "Outstanding" experience, someone I rarely say these days. Upon my return to the U.S., I decided to contact the company since I believed I might be entitled to file a claim.
First surprise: Clearly seeing a phone number listed on the policy. Imagine. Being able to contact someone to "talk' to a human being. None of this " please go to our website for FAQs" nonsense.
Second surprise: When calling, I actually got connected to a live person within a minute. None of the 30 minute hold times where you hear how important you are. Additionally, I was able to understand the individual.
Third surprise: After explaining my situation (and hoping that I was correct in thinking I had a basis for filing a claim), I was told that I was actually able to claim some additional expenses. I was actually speaking with a person who was trying to help me.
Fourth surprise: Filing a claim was easy. I complete a few forms, scanned them, and emailed them to the company. In additional to acknowledging the forms, I am able to follow the status of my claim, which I just submitted. .
Obviously, I am very happy with this company. Assuming I do not receive any surprises with respect to my claim (in which case I will gladly update this review), I highly recommend this company to anyone interested in travel insurance.
And finally, for the record, I have no relationship with this company and rarely complete such a positive review.
My cruise trip to Puerto Rico with my sister was canceled prior to the start of our trip due to my sister's fractured ankle. I contacted squaremouth insurance whose customer service was kind enough to submit a refund request to the travel ins co. And we got our refund with no problem at all. We also would like to thank Squaremouth for helping us go thru the refund process.
This is our second policy with Travel Insured. We've always found the service to be reasonable and the staff very helpful on those rare occasions that we have a question. We would definitely recommend this service to other travelers.
I called and the claim form sent out (emailed) to me with easy directions.
I got the MD's section signed, my list of expenses I was asking for reimbursement filled out and a copy of all my receipts. I also sent an itemized list of each of the receipts I sent and what for. I emailed copies back (or could have sent by regular mail).
They notified they got and that they approved all and all within less than 2 weeks and check sent to me promptly,
Everyone was easy to deal with and very helpful.
I am glad I got the travel insurance. Never had to use before and I hope never have to again but definitely worth the cost.
This was not my first policy with Travel Insured International. I have always found agents in customer service to be extremely helpful. This was the first time I had to file a claim (due to a change in health of a traveling companion). The process was easy and the claim was completed in a timely manner. I will definitely use them again and highly recommend this company.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More