This was not my first policy with Travel Insured International. I have always found agents in customer service to be extremely helpful. This was the first time I had to file a claim (due to a change in health of a traveling companion). The process was easy and the claim was completed in a timely manner. I will definitely use them again and highly recommend this company.
My wife experienced a weird and probably rare accident, she broke two teeth. On our return, we filed a claim for the temporary care she required. In the view of the attending dentist, he couldn't do nothing. On the other hand, she wasn't going to be staying long enough to treat her properly. So, the bill came to about five hundred dollars. I was unaware there was coverage, but the TII representative found the provision in the policy. TII was at all times courteous, helpful and thoroughly professional. The basis for disallowing the claim was technical. Although the teeth were "natural," they had been capped which made them not natural. Would I ensure with TII again? Sure(but I disagree with their decision).
We had to cancel our trip, so we made a claim for reimbursement of our travel expenses. We submitted the claim, providing the documents using the checklist provided; were notified through e-mail about the progress of the claim; and were reimbursed quickly.
We highly recommend Travel Insured International.
We had to cancel our trip before departure. Received a prompt and full insurance premium refund as promised.
Never received policy info from carrier.
My claim is still in progress. I don't even know how to process it because it was for a day lost of my vacation. The flight was cancelled from Miami to Barcelona, Spain, and we arrived one full day late. How do you put a price on a lost day?
I have used Squaremouth for the last 5 trips. Good experience each time.
Insurance was reasonably priced and easy to order on line. I did have an opportunity to ask questions by phone before we left on our trip.
Fortunately we did not need to make any clasims on this policy. I felt comfortable thast we were insured during our trip
Said they sent form and didn't. Made claim process difficult
Unfortunately due to health issues, I was unable to take this cruise. I notified Travel Insured and was refunded my trip cost as promised in the policy.
Despite having to gather and fax 34 pages of documentation to Travel Insured in order to receive our refund, I can say we are extremely satisfied. I will do business with Travel Insured again.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More