My husband's health was in a questionable state. Having this coverage gave me complete reassurance that I would not lose even if the trip had to be cancelled. Thanks be to God all went well and I did not need to use the insurance coverage
I am so thankful I did not need to file a claim
I did not have to contact the emergency help hotline during my trip.
I did not have a claim.
One of the participants had to cancel and the customer service was very helpful in the navigation for this.
Did not need to contact the insurance company during my trip.
Fortunately, other than the one person cancellation experience, we did not have to file any claims. Nevertheless, I will use this insurance company again for international travel.
I had a family emergency and considered canceling my trip. I contacted customer service on the phone and explained. The representative was nice and helpful on the phone. She said she would email the forms in case I needed them. I provided my email address and guess what they never came. Why is follow through so difficult nowadays??!!?? I'm glad I didn't have to actually make a claim.
I think you should provide a simple flyer that gives a simple step by step procedures to take, with contact numbers and emails, in the event that a covered incident occurs. I know that info is there, but I felt I had to wade through quite a lot of legalese. At times, I felt more like I was being warned than being protected.
I don't remember seeing the emergency help hotline number or email - it was probably there somewhere, but, to me, it wasn't clear - I would have had to sift through all the verbage if something happened. The only contact I had with with either squaremouth or travel insurance international was via computer / email. Since I thankfully did not need to make a claim, I have no idea about the quality of claim service. I do wish I had received a simple document on how to proceed in the event of a serious covered incident. I never heard from the carrier during the trip.
Customer service reps were friendly and even open to small talk. A few days later when a question popped my mind I found the line busy, so I just left my number. Indeed, I felt important when not just one, but two, returned my call as quickly as possible! That's efficiency.
Just what we wanted - no fuss purchase and then forget it.
Had no occasion to contact you during trip.
We were making an emergency trip to see a friend who was dying. There was the chance she may have died before our intended departure. The customer service person who helped us found a policy which would have provided coverage in that event. We are VERY pleased with your company and the service it provided. Fortunately we were able to see our friend before her parting. Thanks so much.
did not use
Like with most Insurance, didn't need but comforting to know it was there if we did
Did not have to make a claim
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More