Sales & Service Data

TOTAL SALES
48,391
Since 2004
MONTHLY SALES
389
Average Monthly Sales Since 2004
REVIEWS
2,388
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

48,391
policies sold

0.7%
negative reviews

0.7% (315) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    1414
  • 4 stars
    472
  • 3 stars
    187
  • 2 stars
    45
  • 1 stars
    43
Top Providers
HTH Travel Insurance
4.57/5
RoamRight
4.52/5
InsureandGo USA
4.51/5

Travel Insured International Reviews


  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    My husband's health was in a questionable state. Having this coverage gave me complete reassurance that I would not lose even if the trip had to be cancelled. Thanks be to God all went well and I did not need to use the insurance coverage

    Claim Process
    I am so thankful I did not need to file a claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I did not have to contact the emergency help hotline during my trip.

    Claim Process
    I did not have a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    One of the participants had to cancel and the customer service was very helpful in the navigation for this.

    During Trip
    Did not need to contact the insurance company during my trip.

    Claim Process
    Fortunately, other than the one person cancellation experience, we did not have to file any claims. Nevertheless, I will use this insurance company again for international travel.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I had a family emergency and considered canceling my trip. I contacted customer service on the phone and explained. The representative was nice and helpful on the phone. She said she would email the forms in case I needed them. I provided my email address and guess what they never came. Why is follow through so difficult nowadays??!!?? I'm glad I didn't have to actually make a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I think you should provide a simple flyer that gives a simple step by step procedures to take, with contact numbers and emails, in the event that a covered incident occurs. I know that info is there, but I felt I had to wade through quite a lot of legalese. At times, I felt more like I was being warned than being protected.

    During Trip
    I don't remember seeing the emergency help hotline number or email - it was probably there somewhere, but, to me, it wasn't clear - I would have had to sift through all the verbage if something happened. The only contact I had with with either squaremouth or travel insurance international was via computer / email. Since I thankfully did not need to make a claim, I have no idea about the quality of claim service. I do wish I had received a simple document on how to proceed in the event of a serious covered incident. I never heard from the carrier during the trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Airline Ticket Protector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Customer service reps were friendly and even open to small talk. A few days later when a question popped my mind I found the line busy, so I just left my number. Indeed, I felt important when not just one, but two, returned my call as quickly as possible! That's efficiency.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Trip Protector Lite Expanded
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Just what we wanted - no fuss purchase and then forget it.

    During Trip
    Had no occasion to contact you during trip.

    Claim Process
    No claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We were making an emergency trip to see a friend who was dying. There was the chance she may have died before our intended departure. The customer service person who helped us found a policy which would have provided coverage in that event. We are VERY pleased with your company and the service it provided. Fortunately we were able to see our friend before her parting. Thanks so much.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    did not use

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Like with most Insurance, didn't need but comforting to know it was there if we did

    Claim Process
    Did not have to make a claim

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    0 out of 0 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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