Didn't need to use policy so don't have much to say about it.
The documentation arrived immediately and was easy to understand.
The travel assistance portion of the policy was handled by another company - On Call International. We had a medical emergency requiring a med-evac flight and hospitalization. On Call exceeded my expectations in every way; they opened the case number promptly, were very reassuring and helped us every step of the way. All calls were answered promptly by a live person in New Hampshire, even in the middle of the night eastern time. They re-booked our travel home according to the hospital's discharge recommendations, arranging for wheelchair service at each airport. They monitored our situation right through to our return home, calling to verify that we'd made it okay. Their staff could not have been more helpful, efficient and compassionate. We were completely satisfied with the travel assistance portion of the policy as provided by On Call International.
I have not yet submitted paperwork for the trip interruption and medical claims as we must wait for receipts and other documentation. The company did immediately provide all necessary forms and they are easy to understand.
the grid for comparing policies and the no-negative reviews that aren't answered policy are what keeps me with squaremouth
The claim process was easy. I submitted the required information and the check was issued within a reasonable time. I would definitely use this company again.
service not used
When my daughter extended her trip for 14 more days, the agent arranged coverage for the extra time at no charge. This also included car rental insurance, very impressive for the price!
My husband's name was listed as Ruth Kilday. When I realized it the day before or trip started the agent corrected his name to Bruce Kilday
Did not use them during the trip
No issues; no problems.
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
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Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.Read more
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Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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