Reviews, Sales, and Service Ratings for
Travelex Insurance Services

We had to alter the dates of our trip and insurance prior to traveling. It was easy to make the adjustment.

On 05/17/2023, my suitcase was stolen while on the train from Brussels to Amsterdam. I intend to file a claim when I have all of my costs to replace the items stolen. When I returned home I contacted Travelex and they were very helpful.

Glad we had the peace of mind by traveling with Travelex. Fortunately, our trip went smoothly and we did not need to file a claim.

The trip went well and your company provided a good experience for insurance.

We had to cancel the trip due to a non Covid related illness. Filing the claim was pretty straightforward and the check arrived yesterday. The adjuster let us know that we were due a small refund from the cruise provider that we were not aware of. Between the two refunds we received the full amount. Very satisfied!

We had an emergency and were unable to travel. I filed a claim with Travelex Insurance online. The online process could be improved but overall it was fairly straightforward to file the claim. My claim was processed and the claim amount direct deposited into my bank account within about two weeks of filing the claim. This is the first time I've ever filed a claim with a travel insurance company. Since the process was so easy AND the claim was actually paid within a very short amount of time, I fully plan on using SquareMouth and Travelex in the future for all of my trip insurance needs.

Claim went well. Still waiting for the check.

My claim was denied several weeks after it was filed. I was told my insurance ended the day I arrived as I did not have a return ticket. There was no mention of a return ticket requirement when I purchased the insurance. We bought the insurance for a 3 month period and planned to either sail north on our own vessel at the end of the 3 month period or attempt to extend the policy. I have filed a complaint with the Florida Bureau of Consumer affairs and the Insurance Commission.

Thank you for posting on Squaremouth.com, your customer experience is very important to us.

Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations. It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased.

We have escalated your concerns to BHSIC, should you have additional documentation you think could support your policy, you are welcome to appeal the claim decision directly, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.

Fortunately, I didn't have to use my travel insurance, but I did need to make a change prior to my trip to the coverage. The representative I spoke to was very helpful and it was an easy process.