Reviews, Sales, and Service Ratings for
Travelex Insurance Services

I wanted to upgrade the membership because I added a few things on my trip. I tried calling the phone number and I was on hold for more than 1 hour. I WILL NEVER AGAIN SIGN UP WITH TRAVELEX. I'm glad NOTHING happened to us and we went on the trip. However if something happened, I would not be able to be compensated fully because I was unable to add. I can only understand the NIGHTmare if I ever have to claim during a trip overseas. Here I was waiting a LONG time just for regular customer service, IF i had to make a claim IT would probably be next to impossible. I felt like they just took my money. CUSTOMER SERVICE SUCKS!! never again.

Thank you for reaching out to us on Squaremouth. Travelex Insurance Services takes all customer concerns seriously.

We have notified our Customer Solutions team of your feedback related to your experience. We would like to further research your specific experience and will be reaching out to you directly via email to gather additional information in order to improve your future customer experience with Travelex.

Thank you again for your feedback.

Sincerely,
Travelex Insurance Services, Inc.

I would recommend letting ppl make changes to their policy online vs. having to phone in. Wait times were terrible just to make a small change that most companies allow you to do online. Until that issue is resolved, I will be hesitant to purchase from Travelex again.

Thank you for reaching out to us on Squaremouth.

We have notified our Customer Solutions team of your feedback related to your experience in requesting a change to your policy over the phone. In the future, we do have the ability to request a plan change on our website https://www.travelexinsurance.com/customer-service/request-a-plan-change or you can also email us directly at customersolutions@travelexinsurance.com with your request.

If you have any further questions, do not hesitate to contact our Customer Solutions Department at customersolutions@travelexinsurance.com or 1-800-819-9004, Monday-Friday: 8:00 a.m. - 7:00 p.m., CT.

Thank you again for your feedback.

Sincerely,
Travelex Insurance Services, Inc.

My outgoing flight got cancelled and I had to rebook. I took my trip 4 days after originally scheduled and tried to change the coverage dates with Travelex. They took almost a week to respond to my request and asked me to send the updated itinerary. I did so. 5 days later, they asked me to send me an updated itinerary. I responded that I already did and they wanted me to resend it and then jump through a bunch of hoops. All they really wanted was to ensure that I would not file a claim. Well, I will not be using them for travel insurance again.

Thank you for contacting us on Squaremouth.com. Travelex Insurance makes every effort to review all concerns from our insureds.

We have contacted our Customer Solutions Team Lead (CSTL) and have been advised that the link you provided with the updated itinerary only linked to the Delta website and not the itinerary. The CSTL did attempt to contact Delta Airlines Customer Service for the updated itinerary and was unsuccessful. As the link is proprietary to your Delta access, we would like to ask you to provide the screenshot of the new itinerary so we can update your insurance coverage or you can print to PDF your new itinerary and send it to the email below.

It is important to remember that insurance is highly regulated, and documentation is required to change the travel dates on your policy, after the original departure date.

If you have any questions or if you are able to submit the updated itinerary, please contact Customer Solutions and refer to your Confirmation# at 1-800-819-9004 or by email at customersolutions@travelexinsurance.com.

Sincerely,
Travelex Insurance Services, Inc.

Pre-travel emails and information were excellent and made me feel connected to the company and more comfortable about the protection.

Nice to have the coverage in case we needed it. We DID get COVID on the trip but fortunately we did not need any significant medical care. Good value, glad we did not need it.

The filing a claim experience was ok. I just wish the process is a lot quicker and the updates is consistent.

I filed a claim a while ago because I could not make my trip. I submitted all documents and never heard from travelex. They claim to review and contact within 6 weeks but it’s been longer and I haven’t heard anything.

Dear Angela,

Thank you for contacting us on Squaremouth.com. Travelex Insurance makes every effort to review all concerns from our insureds.

We have contacted the Claim Administrator, Berkshire Hathaway Specialty Insurance Company, Inc. (“BHSIC”), and have been advised your claim was processed and payment was issued on May 11, 2022.

If you have any questions, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.

We trust this reply resolves this inquiry.

Sincerely,
Travelex Insurance Services, Inc.

I requested documented proof that my medical coverage included Covid care for entry to Chile and received a letter to that effect promptly. The claim process was online and seemed a bit cumbersome. The claim is a little over $100. I trust it will be resolved to my satisfaction.

Thank you for reaching out on Squaremouth.com

We have contacted the Claim Administrator, Berkshire Hathaway Specialty Insurance Company, Inc. (“BHSIC”), and have been advised your claim was initiated on April 19, 2022, and a claim payment was issued April 27, 2022.

If you have any questions, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.

We trust this reply resolves this inquiry.

Sincerely,

Travelex Insurance Services, Inc.

I lost some important luggage that I left on my seat namely my toiletry bag that had my blood pressure medications in it and $200 cash USD but when I went to lost and found it never showed up.
after that I contacted your flight insurance and was told that was not covered as a flight accident might have which is its only purpose I see now

Thank you for reaching out to us on Squaremouth.

We have contacted the Claim Administrator, Berkshire Hathaway Specialty Insurance Company, Inc. (“BHSIC”), on your behalf and we understand a claim representative emailed you the Claim Forms on Wednesday April 13, 2022, to set up your claim.

If you have any further questions, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.

Thank you again for your feedback, and we hope you think of Travelex the next time you travel.

Kind Regards,

Travelex Insurance Services, Inc.