Reviews, Sales, and Service Ratings for
Travelex Insurance Services

Before Trip
I had emailed a question before I purchased and never did get a response

Before Trip
I had to receive medical help on the cruise ship. I have already filed a claim and am awaiting a reply.

Overall experience with everyone connected with insurance has been favorable.

During Trip
Although I needed medical attention during my trip, I didn't file a claim until I returned home.

Claim Process
I just mailed in my claim the other day, so I haven't received a reply yet.

Before Trip
I asked for a copy of my entire policy and had it in no time!

During Trip
Thankfully, I had no issues to contact customer service during my trip

Claim Process
No claims

Claim Process
No claim filed

During Trip
Did not need to use insurance at all, so did not contact company.

Before Trip
All done on line, so not much "customer service" involved, but the process was easy & straightforward. Documents were emailed to me promptly.

During Trip
Luckily I had no need to deal with the insurance carrier during my trip, so I don't have any feedback to offer on that.

Before Trip
Well since I didn't have any claims to file, nor did I have any problems, of course things went well. The test will come if I should ever have to file a claim.

Before Trip
Thank goodness I didn't need to make a claim this year. I did however last year, and I must say I was very pleased with the service and the timely manner in which the claim was handled. This is why I came back to this company and will use them in the future. Thank you.

Before Trip
For flight delay reimbursements, no where in my policy book on reimbursing a flight purchase in the event of 5+hr long layover, did it state they don't fully reimburse the entire fare. They subtract any reimbursement you receive from your original carrier/ticket before reimbursing you. They require invoice documentation from original carrier before they will even reimburse a flight delay.

During Trip
The emergency service completely gave the wrong information. Was totally incorrect on their policies and procedures. M-F customer service knows correct info. Don't have a problem when traveling on the weekends. Good luck.

Before Trip
We researched, selected, and bought this policy online. The ability to compare policies side-by-side was very helpful. The whole process was quick and easy.

During Trip
Fortunately, we did not have occasion to use any services during our trip. However, knowing the services were available gave us great peace-of-mind.

Claim Process
We did not make any claims.