Travelex Insurance Services
Overall Rating 4.43 out of 5
Overall Rating 4.43 out of 5 2,052 Reviews Since 2004

  • Rating 4 out of 5
    Policy:
    Travel Select
    Review Received:
    November 8, 2011
    Laura from TX Verified Squaremouth Customer

    During Trip
    did not use service during trip

    Claim Process
    no claim made

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  • Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    November 8, 2011
    Linda from NM Verified Squaremouth Customer

    During Trip
    No contact with carrier during trip

    Claim Process
    Claim not filed yet due to documentation carrier requires for which we are waiting. Initial phone contact pleasant.

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  • Rating 5 out of 5
    Policy:
    TraveLite
    Review Received:
    November 3, 2011
    Peter from CA Verified Squaremouth Customer

    During Trip
    Did not use the service

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    November 3, 2011
    Sylvia from VA Verified Squaremouth Customer

    Before Trip
    very complete coverage and easy to access.

    During Trip
    Didn't need to access insurance at all...very grateful.

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  • Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    November 2, 2011
    Monica from OR Verified Squaremouth Customer

    During Trip
    I did not have the need to contact customer service during my trip

    Claim Process
    N/
    A

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  • Rating 3 out of 5
    Policy:
    Travel Basic
    Review Received:
    November 1, 2011
    James from AZ Verified Squaremouth Customer

    Before Trip
    I did not receive any documentation.

    During Trip
    Did not use any of the above during my trip

    Claim Process
    N/A

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  • Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    October 28, 2011
    Jan from IL Verified Squaremouth Customer

    Before Trip
    Called with a question and the customer servicerep wasvery helpful.

    During Trip
    Didn't have reason to contact company.

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  • Rating 5 out of 5
    Policy:
    TraveLite
    Review Received:
    October 27, 2011
    eugene from NJ Verified Squaremouth Customer

    During Trip
    Did not need it.

    Claim Process
    No claim.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Travel Basic
    Review Received:
    October 21, 2011
    Fritz from NC Verified Squaremouth Customer

    Claim Process
    The trip went on as scheduled. Didn't need to file a claim.

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  • Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    October 20, 2011
    Diane from MA Verified Squaremouth Customer

    Before Trip
    There really was no "Customer Service" before the trip; none was required. If you had a "N/A" choice, I would have chosen it. The documentation arrived via e-mail very quickly.

    During Trip
    Trip was not taken.

    Claim Process
    I do not recall the exact dates when I submitted the claim and when I received the check. I delayed quite a bit, but the claim was settled in a very timely manner once I submitted it, and for the full insured amount. I thought the claim might be disallowed due to pre-exiting conditions; although I did insure within the window, I underestimated the final trip cost by a few hundred dollars. I was very pleased when the claim was settled in full with absolutely ZERO hassle.

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