Travelex Insurance Services
Overall Rating 4.43 out of 5
Overall Rating 4.43 out of 5 2,052 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    Travel Max
    Review Received:
    August 7, 2010
    GILLIAN from CA Verified Squaremouth Customer

    During Trip
    No use of customer service so no comment .

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  • Rating 5 out of 5
    Policy:
    Travel Basic
    Review Received:
    July 31, 2010
    Ellen from FL Verified Squaremouth Customer

    Before Trip
    Easy to apply for online and download the insurance documents and receipt necessary for trip.

    During Trip
    Luckily, I can't answer any of these questions because we had no need for insurance on the trip.

    Claim Process
    N/A

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Travel Select
    Review Received:
    July 29, 2010
    SW from FL Verified Squaremouth Customer

    During Trip
    did not use during the trip

    Claim Process
    our flight to Ft Myers on 6/15/10 was canceled after many delays. We had to stay in the Atlanta airport overnight waiting for a flight that left on 6/16/10. This was after flying all day from Europe. It cost me $5.00 to submit the reams of documents they needed for a $140.73 claim. It is now 7/30/10 and after calling again today I was told they will send me a check for $25.00 and refused to explain why they were not sending the amount claimed. I would not buy insurance from this company again.

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    170 out of 172 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Travel Select
    Review Received:
    July 29, 2010
    mp from KS Verified Squaremouth Customer

    During Trip
    did not use

    Claim Process
    no claims made

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    July 27, 2010
    Dyann from FL Verified Squaremouth Customer

    During Trip
    n/a

    Claim Process
    n/a

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Travel Select
    Review Received:
    July 27, 2010
    Charles from PA Verified Squaremouth Customer

    Before Trip
    Called them to try to get copy of insurance with no success.Then called Squaremouth and received copy in minutes.

    Thanks

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    1 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Travel Basic
    Review Received:
    July 25, 2010
    Pawan from VA Verified Squaremouth Customer

    Claim Process
    granted this was a complex claim... still the customer service just did not "get it" and ended up sending only half the requested amount

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    8 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    July 24, 2010
    THOMAS from CA Verified Squaremouth Customer

    Before Trip
    HAd to change some info and Travelex was very cooperative . They responded immediately and answered the phone quickly.

    During Trip
    Did not need to use

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    July 7, 2010
    Ray from MD Verified Squaremouth Customer

    During Trip
    no claims

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    July 1, 2010
    Gregory Clinton from CA Verified Squaremouth Customer

    During Trip
    Fortunately I had no need to contact the carrier..

    Claim Process
    Did not make a claim...

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    0 out of 0 people found this review helpful