Travelex Insurance Services
Overall Rating 4.43 out of 5
Overall Rating 4.43 out of 5 2,110 Reviews Since 2004

  • Rating 4 out of 5
    Policy:
    Travel Basic
    Review Received:
    October 20, 2009
    Louisa from FL Verified Squaremouth Customer

    Before Trip
    Had to cancel a portion of the trip and was very disappointed that I was not able to claim that portion of the trip.I was told that it was an all or nothing cancellation policy. I don't recall that this was ever mentioned or written anywhere.

    Claim Process
    Was unable to claim a portion of trip that had to be cancelled.

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  • Rating 4 out of 5
    Policy:
    Travel Basic
    Review Received:
    October 20, 2009
    VALERIA from NY Verified Squaremouth Customer

    Before Trip
    More security on payment

    During Trip
    I have not used insurance during my trip

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  • Rating 5 out of 5
    Policy:
    Travel Max
    Review Received:
    October 18, 2009
    Ralph from CO Verified Squaremouth Customer

    During Trip
    Did not use insurance.

    Claim Process
    Did not file a claim.

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  • Rating 5 out of 5
    Policy:
    TraveLite
    Review Received:
    October 9, 2009
    John from OR Verified Squaremouth Customer

    Before Trip
    I was waiting for an "official" policy to arrive in the mail. It would have been helpful if you had said that no policy will be mailed but you should download the sample policy on the Travelex website, couple with it the Squaremouth confirmation and evidence of insurance. That's all you get.

    During Trip
    I had no need to contact Travelex during the trip

    Claim Process
    I'm still getting supporting evidence from the airline. I haven't filed the claim yet; however it will not be large, probably $180.00

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  • Rating 1 out of 5
    Policy:
    Travel Max
    Review Received:
    September 16, 2009
    Patrick from CA Verified Squaremouth Customer

    Before Trip
    I did it all online without talking to a person, so there really wasn't any customer service

    During Trip
    No claim or contact during the trip

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  • Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    September 8, 2009
    D. from PA Verified Squaremouth Customer

    Before Trip
    Documents were online and easily downloaded. Had complete information even before buying the policy.

    During Trip
    I didn't have any need to contact the insurance carrier during the trip.

    Claim Process
    I made no claims during or after the trip.

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  • Rating 5 out of 5
    Policy:
    TraveLite
    Review Received:
    September 1, 2009
    Linda from FL Verified Squaremouth Customer

    Before Trip
    Clearly stated policy. Cruise line canceled trip and we had to reschedule. Easy to change arrangements and Travelex gave us a credit because of reduced cost of trip.

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  • Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    August 30, 2009
    Frances from NE Verified Squaremouth Customer

    Before Trip
    The lady was very helpful in answering my questions.

    During Trip
    No contact with anyone - no need.

    Claim Process
    N/A

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  • Rating 5 out of 5
    Policy:
    TraveLite
    Review Received:
    August 23, 2009
    kathleen from NY Verified Squaremouth Customer

    During Trip
    I did not need any services during my trip

    Claim Process
    I did not have any claim

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  • Rating 5 out of 5
    Policy:
    TraveLite
    Review Received:
    August 17, 2009
    Ruth from NJ Verified Squaremouth Customer

    Before Trip
    I have used Travelex last year as well and would use them again and recommend them to others.

    During Trip
    I haven't had to contact the customer service during the trip.

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