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TravelSafe
Overall Rating 4.3 out of 5
Overall Rating 4.3 out of 5 1,506 Reviews Since 2004

  • Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    January 15, 2018
    Ava from AZ Verified Squaremouth Customer

    I was unable to go on the cruise due to medical problems.
    The claim is pending and I hope it will be handled properly. We will be sending in the forms as we get the information.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    January 6, 2018
    Henrietta from CA Verified Squaremouth Customer

    In attempting to purchase additional insurance on two additional trips this year, was unable to make the purchase because the travel exceeded 30 days.

    I have already recommended you to other travelers. Yours is good coverage for a very competitive rate.

    Thank you,
    Henrietta

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    0 out of 0 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    January 2, 2018
    Katherine from VA Verified Squaremouth Customer

    Claims filing process is complicated

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Classic Plus
    Review Received:
    December 31, 2017
    Arne from TX Verified Squaremouth Customer

    The claim process went on smoothly after I submitted all the documentation that was required. The website also provided updates on the progress of the claim process each and every step of the way. I would highly recommend Travel Safe for travel insurance needs for anyone looking into getting one.

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    4 out of 4 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Classic Plus
    Review Received:
    December 27, 2017
    Thomas from GA Verified Squaremouth Customer

    Simple claim (documented medical issue) took about 3 1/2 months to complete. All info submitted on initial application. Completely unacceptable and I won't buy a policy that uses that claim processing provider again.

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    8 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    December 23, 2017
    L. Elizabeth from MA Verified Squaremouth Customer

    Squaremouth received my purchase and did an excellent job in answering all my questions. I contacted TravelSafe just before my departure to re-confirm my understanding. I'm going to take another mountain hiking trip soon and will purchase yet another policy. Thank you for making me feel so safe!

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    December 22, 2017
    PETER from NY Verified Squaremouth Customer

    non profetional

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    1 out of 1 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    December 15, 2017
    Jason from NY Verified Squaremouth Customer

    Took nearly 2 months for full claim to be resolved. Original portion of claim was processed only after SquareMouth intervened on my behalf. (Kudos to SquareMouth customer service!!!) Needed to involve SquareMouth again to get TravelSafe to recognize accuracy of portion of claim after initially denying payment.

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    3 out of 3 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    December 15, 2017
    Mary from IL Verified Squaremouth Customer

    We have been unable to find out what has happened to our claimed. We have called multiple times and been told it is still in process with no answer to when we would get our compensation. They do not even tell us if there is going to be any issues with the compensation or problems that we can address. Very unhelpful service and we are getting very frustrated

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Classic Plus
    Review Received:
    December 13, 2017
    Teresa from CA Verified Squaremouth Customer

    I called and spoke with your representatives, and filled out my claim on line.
    I hope to hear from you and have this resolved soon.

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    0 out of 3 people found this review helpful

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