Reviews, Sales, and Service Ratings for
TravelSafe

They provided excellent service and we will be using them again in the future.

I needed to have my return date changed. Don't know whose mistake that was. First rep said no problem, send an email. Did that & didn't hear anything so I called again & rep changed the date over the phone & sent me corrected policy. Seems like they could have done that the first time around.

I have used SquareMouth many times to buy insurance, but have never filed a claim, so I cannot comment on that aspect.

Due to my mom's death and the hardship of handling the aftermath of what is associated with it, we had to cancel our cruise. Hopefully there is no problem, for due to her condition, I called when I purchased the policy to verify the clause "cancel for any reason". I was assured of the stipulation and proceeded with my purchase. We are now in the process of the claim and waiting for a response from the insurer about our refund. I was contacted through e-mail, the claim was received and was told the process could take up to 10 days. Now waiting and will give an update upon notification from TavelSafe.

improve your customer service.

We aim to provide great customer service and are very sorry to see you did not seem to experience such results. Please feel free to reach out to us with any questions or concerns so we can better assist you.

Customer service staff very helpful when called to discuss purchase.

Your web site and service are very easy to use.

I was very unhappy with the way in which our 2 claims were handled. I saw a doctor about a broken rib when I was on a trip to Europe. The claim was paid in the wrong currency and this took an appeal and 2 months to put right. In addition, due to a 8 hour flight delay we were left stranded at an airport at 1am on New Year's day. We had no option other than to hire a taxi to take us to our destination 24 miles away, as there was no public transport options operating. The claim for the taxi fare ($130) was denied on the pretext that , and I quote from their letter in response to our appeal, "While you were delayed arriving at your destination, once you reached your Trip destination you were no longer delayed and any covered delay expense must be incurred while travel was delayed". I could not get any of the representatives to concede that the airport was not our destination....and that our trip was not completed until we reached my mother's home, in the early hours of New Year's Day. For some reason that they could not explain, they insisted that the trip was over when we reached the airport.....on our way to staying at my mom's home. I had never given any itinerary so they just made this up, to get out of paying the claim. This process took almost 4 months.....and included 3 appeals letters.....and hours of my time. If you think that, when you buy insurance from this company, you will be covered if you are stranded at an airport in the early hours, in the middle of your vacation....you will be mistaken. I am not sure whether TravelSafe is responsible for this debacle or "TripMate" which administers the company's claims.

Thank you for posting a review of TravelSafe.

We apologize for your negative experience.

A member of our Zero Complaint team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Really hard to get anyone to responsible for claim filing

Thank you for posting a review of TravelSafe.

We apologize for your negative experience.

A member of our Zero Complaint team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Purchasing the claim is a breeze and an easy online process. Filed a claim (#6314028) 3/20/17 more then two weeks ago. Submitting the physician's documents. Hoping it will resolve as quickly as I get the insurance policy.