Sales & Service Data

TOTAL SALES
28,341
Since 2004
MONTHLY SALES
394
Average Monthly Sales Since 2004
REVIEWS
1,140
Since 2004
Overall Rating
4.36 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

28,341
policies sold

0.5%
negative reviews

0.5% (144) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    662
  • 4 stars
    242
  • 3 stars
    92
  • 2 stars
    30
  • 1 star  
    35
Top Providers
Tin Leg
4.54/5
RoamRight
4.54/5
Travelex
4.45/5

TravelSafe Reviews


  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Had questions about the policy and TravelSafe Rep was very helpful. Luckily I did not have to make a claim, but it was nice to know the policy was there. I am going on another cruise soon and will probably purchase another policy for the trip.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    increasing the policy amount required several phone calls. When I got to the right person, it was easy. The process could be clearer, and why not do it online???

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    the amount of required documentation was, in my opinion, illogical. One was to prove I had traveled! I am a California resident and received treatment in Mass. This would have taken more time than a reimbursement would justify.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    No claims to be made.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    No claims.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Plan to use you again soon.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Did not us policy. Should have put coverage on flight also as our departing flight was cancelled due to storm we had to find our own flight. Had two rent a car and drive four hours to Newark, NJ and take JetBlue. A real hassle and added expense of $500+,

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Immediately got our insurance info via e-mail. That is the only dealing I had with the carrier. We had no reason to contact them during or after the trip and will not be making a claim.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Did not need to place a claim

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Did not need service before the trip.

    None of the questions are applicable. I never requested services, nor did I make a claim.

    Was this review helpful to you?

    0 out of 4 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

Read more

Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

Read more

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

Read more