Sales & Service Data

TOTAL SALES
28,817
Since 2004
MONTHLY SALES
408
Average Monthly Sales Since 2004
REVIEWS
1,154
Since 2004
Overall Rating
4.36 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

28,817
policies sold

0.5%
negative reviews

0.5% (146) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    670
  • 4 stars
    245
  • 3 stars
    93
  • 2 stars
    30
  • 1 star  
    37
Top Providers
Tin Leg
4.54/5
RoamRight
4.54/5
Travelex
4.45/5

TravelSafe Reviews


  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Did not have deal with the insurance agency because our trip was uneventful.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    no claim

    Was this review helpful to you?

    0 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Fortunately did not have to use insurance for trip. But cost was very reasonable for the coverage given (peace of mind) and MUCH better than purchasing thru the cruise line.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I purchased trip insurance for the "primary medical" for a beach/surf trip to the Pacific coast of Mexico. Did not have to use the policy for medical or travel coverage, but was relieved to have the peace of mind of availability if needed.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    did not have to submit a claim but TravelSafe had great rates and plans.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I had no claim

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Easy to compare and purchase. Luckily didn't have to file a claim. No rating beyond purchase

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I did not need to file a claim but it gave me peace of mind during the trip. I did not need to contact the insurer during the trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    N/A - No claims made

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    provider had nothing to do except bill

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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