Sales & Service Data

TOTAL SALES
24,568
Since 2004
MONTHLY SALES
242
Average Monthly Sales Since 2004
REVIEWS
1,049
Since 2004
Overall Rating
4.39 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

24,568
policies sold

0.5%
negative reviews

0.5% (132) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    613
  • 4 stars
    218
  • 3 stars
    86
  • 2 stars
    22
  • 1 stars
    31
Top Providers
RoamRight
4.52/5
Tin Leg
4.49/5
HTH Travel Insurance
4.48/5

TravelSafe Reviews


  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    All questions I had regarding the policy were answered satisfactorily before the trip.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Thankfully, didn't need have any problems.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    No comment about this. We had no contact.

    Claim Process
    We did not make a claim.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not use, no comment.

    Was this review helpful to you?

    0 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I didn't speak to a representative while booking my insurance. The website was simple to use and finding what I needed seemed easy enough.

    During Trip
    Fortunately, I did not have to use the insurance while on my trip. Therefore, I cannot rate the services.

    Claim Process
    I did not place a claim.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was a pleasure doing business with you

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I had a most wonderful trip and was thankful that I did not have to make a claim, but felt secure that I could have filed easily if necessary.

    During Trip
    Never had to have any contact with insurance carrier.

    Claim Process
    No claim necessary.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Very personable young man assisted me with the transaction. Not only was he polite and knowledgeable, but also spoke clearly and distinctly even though he was from a country other than mine own. Too many sales people who work via a phone simply cannot be understood, even when we supposedly speak the same language. No problem with this agent though!

    During Trip
    Cannot comment about the above as , thankfully, there was no need to use the services for which we paid.

    Claim Process
    N/A

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was a safe and easy way to obtain travel insurance.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    No claims

    During Trip
    No claims

    Claim Process
    No claims

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

Read More

Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

Read more

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

Read More