Sales & Service Data

TOTAL SALES
28,781
Since 2004
MONTHLY SALES
408
Average Monthly Sales Since 2004
REVIEWS
1,153
Since 2004
Overall Rating
4.36 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

28,781
policies sold

0.5%
negative reviews

0.5% (146) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    669
  • 4 stars
    245
  • 3 stars
    93
  • 2 stars
    30
  • 1 star  
    37
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4.54/5
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4.54/5
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4.45/5

TravelSafe Reviews


  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I only rated for 'before the trip' as we, luckily, did not need to file a claim during/after our trip. I will definitely use Squaremouth if travel insurance is needed in the future. It definitely allowed for peace of mind knowing we had proper insurance coverage. Thank you for the ease of application and printing of doc for our trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    Would have liked a policy card vs
    just an email

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Had no claim nor contact with the company before, during or after the trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I did not have a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    Didn't have any problems on the trip, so I didn't need to contact them after we purchased the policy.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    we are going to request a claim. every thing about the trip went according to plan.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Fortunately we did not have to file a claim but I felt better knowing that we had insurance that would cover any situation we might encounter while away from home. We checked with our local health insurer before buying this policy from Squaremouth. Our insurer said we would be covered but that we would have to pay the provider first, submit claim forms and wait for their payment. With Squaremouth we felt good knowing that any claim we might have would be paid then and there.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I did not contact or use the insurance during our trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Didn't have any problems on trip or claim so I cannot rate in this area.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Sorry I could not rate any of the questions, I didn't have to contact anyone for service before, during or after my trip, and that's a good thing.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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