Sales & Service Data

TOTAL SALES
25,977
Since 2004
MONTHLY SALES
368
Average Monthly Sales Since 2004
REVIEWS
1,080
Since 2004
Overall Rating
4.37 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

25,977
policies sold

0.5%
negative reviews

0.5% (137) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    629
  • 4 stars
    226
  • 3 stars
    88
  • 2 stars
    24
  • 1 stars
    34
Top Providers
RoamRight
4.54/5
Tin Leg
4.52/5
HTH Travel Insurance
4.46/5

TravelSafe Reviews


  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not need to make a claim so no experience to rate during my trip.

    Claim Process
    No claim and so no experience to rate.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Other than getting an email confirmation we didn't hear anything from the carrier.

    During Trip
    We didn't hear from the carrier. We, thank God didn't need to use them either. Just piece of mind.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Purchase was easy & convenient to make. Thankfully I did not need to file a claim.

    During Trip
    NA. No claim filed. Didnot use any features of the policy.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    All questions I had regarding the policy were answered satisfactorily before the trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Thankfully, didn't need have any problems.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    No comment about this. We had no contact.

    Claim Process
    We did not make a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not use, no comment.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I didn't speak to a representative while booking my insurance. The website was simple to use and finding what I needed seemed easy enough.

    During Trip
    Fortunately, I did not have to use the insurance while on my trip. Therefore, I cannot rate the services.

    Claim Process
    I did not place a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was a pleasure doing business with you

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I had a most wonderful trip and was thankful that I did not have to make a claim, but felt secure that I could have filed easily if necessary.

    During Trip
    Never had to have any contact with insurance carrier.

    Claim Process
    No claim necessary.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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