Sales & Service Data

TOTAL SALES
24,888
Since 2004
MONTHLY SALES
262
Average Monthly Sales Since 2004
REVIEWS
1,059
Since 2004
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

24,888
policies sold

0.5%
negative reviews

0.5% (135) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    616
  • 4 stars
    223
  • 3 stars
    85
  • 2 stars
    23
  • 1 stars
    33
Top Providers
RoamRight
4.52/5
Tin Leg
4.51/5
InsureandGo USA
4.49/5

TravelSafe Reviews


  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was a pleasure doing business with you

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I had a most wonderful trip and was thankful that I did not have to make a claim, but felt secure that I could have filed easily if necessary.

    During Trip
    Never had to have any contact with insurance carrier.

    Claim Process
    No claim necessary.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Very personable young man assisted me with the transaction. Not only was he polite and knowledgeable, but also spoke clearly and distinctly even though he was from a country other than mine own. Too many sales people who work via a phone simply cannot be understood, even when we supposedly speak the same language. No problem with this agent though!

    During Trip
    Cannot comment about the above as , thankfully, there was no need to use the services for which we paid.

    Claim Process
    N/A

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was a safe and easy way to obtain travel insurance.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    No claims

    During Trip
    No claims

    Claim Process
    No claims

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Didn't need to use

    Claim Process
    No claim

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not have to contact on use the inurance.

    Claim Process
    No claim.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    no dealings with the company other than promptly receiving the documentation. Trip went off without problems. No reason for further contact.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Thank goodness I didn't need to use the service, so am unable to rate this part.

    Claim Process
    Not applicable.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Everything worked as expected. Thanks for a great site.

    During Trip
    We brought along our information, but happily had no need to use it.

    Claim Process
    N/A

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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