This insurance provider is currently unavailable on Squaremouth
TravelSafe
Overall Rating 4.3 out of 5
Overall Rating 4.3 out of 5 1,506 Reviews Since 2004

  • Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    September 6, 2016
    ELIE from GA Verified Squaremouth Customer

    It was Ok until I had to file a claim.
    The options were mail in or email. The download of the forms was easy. However sending the claim via their site turned out to be a hassle. Two or three days after I thought tat i sent the forms - I realized that that it sent only a cover letter and NOT the forms themselves. So I had to send everything from my personal email and only then it sowed up as received. Then I received the forms in the mail to add more confusion. By now I lost almost a week. So far it had been more than 10 days since they received my claim and in a phone conversation today they said it might take another 10 to 16 days!!!!
    Here is the log from their site:
    08/23/2016 0 General Information RECEIVED COMPLETED CLAIM FORM
    08/23/2016 0 LIVNAT, ELIEZER CLAIM FORM PRINTED ONLINE (BLANK)
    08/23/2016 0 General Information CLAIM FORM PRINTED ONLINE (BLANK)
    08/25/2016 0 General Information CLAIM INCIDENT REPORT PRINTED FOR CLAIM
    08/25/2016 0 General Information FOLDER LABEL PRINTED
    08/25/2016 0 LIVNAT, ELIEZER CLAIM INCIDENT REPORT PRINTED FOR CLAIM
    08/25/2016 0 LIVNAT, ELIEZER FOLDER LABEL PRINTED
    08/30/2016 0 LIVNAT, ELIEZER ACKNOWLEDGEMENT LETTER SENT
    08/30/2016 0 General Information ACKNOWLEDGEMENT LETTER SENT
    09/06/2016 0 General Information PHONE CALL FROM CLAIMANT
    09/06/2016 0 LIVNAT, ELIEZER PHONE CALL FROM CLAIMANT

    Review Updated: 10/07/2016

    It took for ever to get the claim processed. Even though it was small one (around $250) and they had all the docs clear and fully explanatory - it took more than a month and half to process it. As you'll see from the time line printout. Also- from the time the claim was posted on their web site 8/12 and it was acknowledged as received took them 11 days!!! (8/23) !!!

    Customer service was not updated and not very helpful. Every time I called I was told it would take another 10-14 days to process without a real reason to explain why.
    Here is the print out:

    Travel Claims Online
    ELIEZER LIVNAT ACTIVITY LOG Claim Status for Claim #6225979
    Date Claim # Name Activity
    07/29/2016 0 General Information CLAIM REPORTED ONLINE
    07/29/2016 0 General Information CLAIM FORM SENT BY EMAIL
    08/12/2016 0 General Information CLAIM FORM PRINTED ONLINE (BLANK)
    08/23/2016 0 General Information RECEIVED COMPLETED CLAIM FORM
    08/23/2016 0 General Information CLAIM FORM PRINTED ONLINE (BLANK)
    08/23/2016 0 General Information CLAIM FORM SENT BY EMAIL
    08/23/2016 0 General Information CLAIM FORM PRINTED ONLINE (BLANK)
    08/25/2016 0 General Information FOLDER LABEL PRINTED
    08/25/2016 0 General Information CLAIM INCIDENT REPORT PRINTED FOR CLAIM
    08/30/2016 0 General Information ACKNOWLEDGEMENT LETTER SENT
    09/06/2016 0 General Information PHONE CALL FROM CLAIMANT
    09/07/2016 522674 LIVNAT, ELIEZER FINAL PAYMENT ENTERED
    09/08/2016 522674 LIVNAT, ELIEZER FINAL PAYMENT PRINTED
    09/14/2016 0 General Information PHONE CALL FROM CLAIMANT
    09/14/2016 0 General Information PHONE CALL FROM CLAIMANT
    On the call on 9/14 I was told that the check has NOT yet been cut !! It'll take another 10-14 days. Same answer I got on 9-6-2016.

    Check has arrived 9/26!!!

    The good thing about the claim is that they paid it fully without any deductions or hassles. However, the process is long agonizing and not friendly.
    BTW: On 9/24 (just a day or two prior to receiving the check and more than a month after actually receiving the claim via their web site ) I got in the mail an acknowledgment that they received my claim and they will process it. !!!

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    September 7, 2016

    Thank you for posting a review.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you to discuss your claim.

    Please contact us at 800-240-0369 if you have any questions, we are delighted to help.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    August 28, 2016
    Maurice from FL Verified Squaremouth Customer

    Due to an injury and other complications, we were forced to cancel our trip. We are in the process of filing now.

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    August 28, 2016
    Manish from MA Verified Squaremouth Customer

    Travel Safe required an immense amount of documentation in support of the claims I filed (copies of passports showing entry and exit stamps for the country we visited, air receipts, lodging receipts, etc). All of this could be "technically" reasonable and necessary, but we'll see how Travel Safe responds.

    For example, they wanted bank or credit card receipts as proof that I paid for a policy with them. Instead, I sent them my receipt from Squaremouth. It should serve the same purpose. Will they accept it...I don't know! We'll see. As a consumer, I was ultimately left with the impression that Travel safe was giving themselves any/all possible pretexts to deny a claim or hassle you, if they so choose. We'll see if they do that. I hope not. I sent them pretty exhaustive and complete claims (no jokes - it took me HOURS to compile the photocopies they requested), And, my claim is SMALL - a $40 (USD) doctors visit, and a lost luggage claim for which they are only a secondary payee, after the airline pays out.

    Squaremouth should provide onsite information about how often or not your customers have been able to successfully file claims with an insurer, when filing a claim has been needed. That info seems almost as important as the price of the policy itself, and FYI, I use Squaremouth for all my travel insurance policy purchases.

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    7 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    August 18, 2016
    Katherine from NM Verified Squaremouth Customer

    I didn't need to use the insurance, thankfully, so I really can't judge how good they are at helping you with claims. But the process of finding a policy that fit my needs and was not too expensive was made very easy by using Squaremouth.

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    0 out of 0 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    August 15, 2016
    Carol from WI Verified Squaremouth Customer

    Claim filed by travel agent on my behalf on about July 18. Have not heard back from u yet.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    August 15, 2016

    Thank you for taking the time to post a review.

    We apologize for your negative experience with TravelSafe.

    A member of our Zero Complaint team contacted you today to discuss the status of your claim.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Thank you.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    August 13, 2016
    Roger from AZ Verified Squaremouth Customer

    Waiting to hear back in regards to claim which is being reviewed by TravelSafe/Trip Mate currently. This will be a significant claim

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    August 13, 2016

    Thank you for taking the time to post a review.

    We understand you are in the process of filing a claim with TravelSafe.

    A member of our Zero Complaint team contacted you to discuss your options if you would like us to contact your provider for a claim update.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Thank you.

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Classic
    Review Received:
    August 11, 2016
    Margaret from MA Verified Squaremouth Customer

    Getting answers to questions prior to the trip was very difficult. Different departments had different responses to a query about different aspects of coverage--the claims department responded that something was not covered, while the customer service team stated that it was, and the policy documents were unclear. I did not follow a claim, so my review is only based on my experience with the company pre-trip. I spent hours on the phone with them in the days prior to my trip trying to assess coverage answers. It's definitely on me for booking the insurance very close to my trip departure, and I should have talked to their customer service reps before booking rather than after, but I expected to receive simple answers as opposed to the run-around given the other positive reviews I have read about the company. I did finally get documentation to support the questions I was asking, but it took many calls to get there. In short, a very frustrating experience.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    August 3, 2016
    Bob from WA Verified Squaremouth Customer

    I would like to see the insurance process simplified. You have so many choices and it is hard to pick the best insurance based upon your trip requirements. It might also be helpful if the insurance companies were rated based upon service and ease of claim processing. I can't remember if you had a comparison chart or not but it would be helpful. Travel insurance should not be so complicated for selected an insurance company to cover your trip.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Classic Plus
    Review Received:
    July 24, 2016
    Traveler from FL Verified Squaremouth Customer

    Great purchasing experience with TravelSafe. Our agent was knowledgeable, very nice and processed our policy quickly.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    June 23, 2016
    anne from MS Verified Squaremouth Customer

    Can't say yet as I haven't sent in my claim, but will say that it would have been very difficult to have made a phone call from Portugal. Never saw a pay phone, and generally didn't stay at hotels that had phones in the rooms, nor was I with anyone who had their cell phones set up to make phone calls. Internet cafes are pretty much a thing of the past there--and having lost my phone,thus could not email from a wifi spot if that had been an option!

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    0 out of 2 people found this review helpful