I signed up on line - documentation was available immediately on line. I had no need to contact customer service personally. All items were handled on-line so there was no need for customer service.
NA to above questions
No claim made
Had no need to contact the carrier during our trip.
no contact, no need
Not sure what documents you are referencing. I printed my quote and that was the only documentation I had. The only contact I had with the insurance company is when I purchased and that was it
I find that the purchasing the Travel Insurance is very simple and communication is great.
Did not use Insurance.
Did not use claims
Great since I didn't need to use them, although I really should have since I almost died the day before our return home. I was too sick to think about calling them.
Did not use customer service during the trip.
Did not make a claim.
Don't recall getting anything directly from the carrier.
Did not use during trip.
We filed a claim on line for baggage delay. Baggage was lost, for nearly 48 hours. Flight got in on 7/29/12 at 11:37PM - luggage was finally delivered to our home on 8/2/12 at 2 AM.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More