Reviews, Sales, and Service Ratings for
TravelSafe

If weekend staff can't help tell you about what your policy covers what is the purpose of having them available on a weekend? Told me to call back M-Friday for assistance. My ship was leaving Monday.

I purchased the insurance to cover plane tickets for my 87 year old mother, my daughter and myself because I was buying the tickets about 9 months before the trip and I knew there was a possibility something could go wrong. My mother was hospitalized a few days before the trip and was unable to travel. Because I paid for the tickets with travel points from a travel reward card I was told I was not eligible to receive reimbursement. The tickets were worth over $800 a piece and nothing asked me at the time I signed up for the insurance whether any part of the amount I was insuring was paid for with points. I paid a very hefty premium to insure an (at the time) 86 year old woman when I should have only insured myself for the cost of the Delta ticket exchange. To add insult to injury, Delta said we would all have to travel by early September of this year because that's when the tickets expire. But my mother is unable to travel and my daughter leaves for college in mid-August so she can't travel. So I just lost $2,400 worth of plane tickets....yes, they were paid for with points but that shouldn't matter...they were paid for...and that's all that matters!! I will NEVER buy from TravelSafe again and I'm not sure I trust Squaremouth either because they do not make is VERY CLEAR that anything paid for with points is NOT covered by insurance. EXTREMELY disappointed with this experience!!!!!!!!!!!!! Rest assured, I'm telling everyone I know about the experience so they don't make the same mistakes.

Thank you for making us aware of your complaint.

We are sorry to hear your claim was denied.

Unfortunately, expenses purchased with points, miles or vouchers are not insurable.

You can only insure expenses that have a monetary value. This is standard for all of the travel insurance providers on our website.

A member of the Zero Complaint Team has contacted you to schedule a time to discuss this further.

Alternatively, you may reach us at 800-240-0369. We are delighted to help.

After visiting with your customer service, I purchased trip insurance from a different company based on the experience I had with your customer service.
Good bye Square Mouth.

It took me over a month -- any many emails and phone calls -- for Travel Safe to change my destination from my original policy of India/Nepal to Hong Kong. The dates remained the same and the cost of the trip remained the same. I even contacted SquareMouth for assistance. Travel Safe finally came through and changed my destination using the same policy as originally purchased for India -- but ONLY after a lot of calls and frustration from me. I have earmarked never to use Travel Safe again.

Our trip went off without a hitch so we did not have to file a claim (thank goodness), but the process was of obtaining the insurance for the cruise and adding our additional flight at a later time was worry free. Squaremouth had the coverages we needed at an extremely reasonable price.

The claim seemed to be straightforward.

I would never deal with this company again. The premise of their operating mode is to stall, stall and stall. If you provide insurance you should do your best to pay claims as quickly as possible. Here, it is exactly the opposite....stall, stall and stall some more. I filed a claim on line, provided more documentation than one could possibly ask for, and rather than answering on line they insist on mailing their responses and requests, only to stall. Why not be gentlemen and do whatever you can to make customers happy so they might come back in the future. I have a legitimate claim, which I know they will honor, but they will make me wait and wait and only irritate me to the point where I wouldn't ever consider their product again. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Thank you for taking the time to post a review.

We apologize for your negative experience with TravelSafe.

A member of our Zero Complaint Team will contact you today to discuss this further.

Please contact us if you have any questions at 800-240-0369, we are happy to help.

Thank you.

Happily I have no claim to file. The policy purchase process was easy and the reviews were beneficial in making my decision. I had one question during the poilicy evaluation period that was quickly addressed by customer service to my satisfaction. The only suggestion I have regarding the policy purchase process would be to allow a sort function for the policy type (basic/premium). As I recall the policy reviews could be sorted by issuing company only. Where several different policies are available from the same company, it was cumbersome looking for reviews on a specific policy type. Knowing we had a solid policy for emergency evacuation made traveling to some off the road spots much more comfortable,

I feel reassured that financially, trip emergencies/interuptions would be taken cared of

I felt very comfortable knowing I had insurance for my vacation