Sales & Service Data

TOTAL SALES
29,214
Since 2004
MONTHLY SALES
431
Average Monthly Sales Since 2004
REVIEWS
1,161
Since 2004
Overall Rating
4.36 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

29,214
policies sold

0.5%
negative reviews

0.5% (146) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    675
  • 4 stars
    247
  • 3 stars
    93
  • 2 stars
    30
  • 1 star  
    37
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TravelSafe Reviews


  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    i could have made a claim but I failed toread my policy thoroughly....my bags were late by 24 hours...had to buy some clothes and necessities....my fault.....

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    NA

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    We didn't have to use the insurance, but the purchasing and paperwork went smoothly.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Hasn't been completed. Can't fully rate. Their medical forms and required paperwork are much longer than the one other company I've had to file with.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    we have filed a claim for a medical emergency while in Cancun. It's only been a week and we have not had any contact from insurance about the claim as of today.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    no problems. good coverage at a good price,

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    N/A...no claim was filed

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I had no issues and no reason to contact the insurer, (thank goodness!). Travel insurance is for peace of mind! I had some critical connections I needed to make, so it was a good purchase.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I did not have a need to put a claim or any use of the insurance. So that is a good thing. The only experience was the actual purchasing transaction on line and that was simple and easy as expected.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Did not have to submit a claim.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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