Reviews, Sales, and Service Ratings for
TravelSafe

Thankfully didn't have to use the policy, but I spent a lot of time researching and comparing policies online and I really like the comparison tool on Squaremouth. Squaremouth makes it easy to compare policies and obtain and purchase a plan.

did not have to use the insurance, but very good that it was available if we needed it.

Filed claim on 12/10, but have not received a refund yet.

"No news is good news," as when we buy insurance we are hoping to not need it. But by the same token, it doesn't give us a basis for rating anything much: those customer satisfaction ratings must come primarily from those who have a claim to file. At most, I inquired for explanatory details from TravelSafe, a company I chose because of its customer satisfaction ratings and such offering details as I could see on the web. I used it once before (on a trip about a year ago).

I compared policies carefully before I purchased.
The TravelSafe policy was the best for my needs, plus it covered pre-existing conditions if purchased within a certain time period before travel. I spoke with the TravelSafe folks directly as well, because I had some questions your site did not address.
I have needed to make two travel-related claims in the passed, so I know the importance of having travel insurance.

I bought Travelsafe insurance through Squaremouth.com. My luggage was broken by a hotel assistant when it was stored in a holding room. The hotel's manager refused to write an accident report. When I applied (July 2014) for damage claim (less than $100), a Travelsafe representative asked me for tons of different papers: credit card statement, my explanation, not Reparable Statement and so on. After I sent them all of these including not Reparable Statement for which I had to pay a repair store $15 plus tax. Travelsafe sent me letter in December (2014) saying they needed statement from the hotel. If a hotel personal refused to do it in July, they probably won't even remember me in December. I still did not receive any money from the Travelsafe. I will not recommend this company at all because they refused to pay a small claim and asked for a ton of papers. I can only imagine how they handle big claims.

I like your customer service personnel. I learn something from each of your people with whom I interact.

Had a great experience with SquareMouth. They answered all our questions on buying travel insurance, and where there before we left to make sure we had what we needed. I might add without selling us a really expensive one. We will use them on our next trip!

The plocy details were well written and easy to understand the coverage that I was purchasing. It suited my need

I have always appreciated the advice and information which I receive from the people I speak with when looking for a policy. They seem well-trained and knowledgable and they answer questions directly. I shall be calling in the next week to purchase another policy for a short trip coming up in February.