Reviews, Sales, and Service Ratings for
TravelSafe

I was a little confused by both Squaremouth and Travel Safe sending me stuff for the same policy. Staff was very helpful in contacts.

I have used TravelSafe before and have been pleased. This time, I needed to add more days of travel after I bought my policy. I called TravelSafe and was told to email the information to a certain email address, asking about additional costs for the extension. I received no response. I tried again and received no response. I am lucky that I did not have to file a claim during that extended vacation time, because I don't think I was covered, So, I was disappointed with Customer Service after I purchased the policy.

TravelSafe representatives were easy to contact and helpful. Our claim was paid in about a month and reimbursement was as advertised.

The SquareMouth representatives were excellent advisors who helped me choose the policy that best fit my needs. We ended up filing a claim; TravelSafe handled this well although it did take more than a month to settle.

I will use both companies again.

this was a massively horrible drawn out claim process (2 months) to get a $75 suitcase replaced after it was damaged by my airline. further when final payment was made today I was advised that there was a deduction for depreciation. I was not made aware of this when I bought the policy and was told when I bought it that the insurance was replacement, not replacement - depreciation. I would never buy another product from this company again and will tell all of my other travel companions about this company. Insurance is supposed to be piece of mind, not another hassle.

I would recommend this policy to other travelers. The 24 hour travel assistance is very helpful.

It was nice to know that I was covered and one less problem to worry about.

5 Star Rating for great customer service with helping select the best insurance policy to fit my need for our cruise vacation.
I would recommend this company to all my traveling friends and family.

I have recommended this insurance
Appreciated friendly customer service and timeliness of paying claim

We have purchased this same policy for all of our trips over the past three years (7 international trips) and we have always been very pleased. We have filed two claims and they were paid without any issues (two medical issues and delayed baggage). We have also used the 24 hour assistance line for medical information and finding misdirected baggage. Customer assistance was excellent. Obviously we would recommend this policy to other travelers as we continue to purchase it again ourselves for every next trip. We found the benefits and terms for the cost to be superior compared to other insurance policies.