Reviews, Sales, and Service Ratings for
TravelSafe

Had questions about the policy and TravelSafe Rep was very helpful. Luckily I did not have to make a claim, but it was nice to know the policy was there. I am going on another cruise soon and will probably purchase another policy for the trip.

No contact during or after the trip was necessary.

increasing the policy amount required several phone calls. When I got to the right person, it was easy. The process could be clearer, and why not do it online???

the amount of required documentation was, in my opinion, illogical. One was to prove I had traveled! I am a California resident and received treatment in Mass. This would have taken more time than a reimbursement would justify.

My husband's suitcase was delayed for 24hours and we had to purchase some emergency items. When I returned, I submitted a claim. It required laborious documentation including itinerary, etc. I had to submit it snail-mail because of all of the pages involved. Weeks later, no action then about one month into the claim, a letter saying that the claim went to Travelmate. Then, we got a letter saying that they needed "additional documentation". After multiple phone calls, I ascertained that the file at Travelmate was missing the some of the documents though she did find the itinerary(apparently couldn't figure out that is what it was). The claim was finally settled on January 16th and we received the check on January 24th. This is at least two months after the original claim and they didn't pay the full amount(about $5 less)for some unknown reason.
My experience is that travel insurance companies take an incredible amount of time to process even small claims. I find this unsatisfactory and I really worry if there was something big(ie medical claim)This needs to be improved.

No claims to be made.

No claims.

Plan to use you again soon.

Did not us policy. Should have put coverage on flight also as our departing flight was cancelled due to storm we had to find our own flight. Had two rent a car and drive four hours to Newark, NJ and take JetBlue. A real hassle and added expense of $500+,

Immediately got our insurance info via e-mail. That is the only dealing I had with the carrier. We had no reason to contact them during or after the trip and will not be making a claim.