Reviews, Sales, and Service Ratings for
TravelSafe

Hard to reach you guys for support.

What I lost was a refundable deposit which the tour company was unable to refund.

Very prompt customer service. Very easy purchase.

Expensive

Our trip was postponed and transferring our policy was quick and easy. Customer service was helpful and accommodating!

No availability .., they transfer you & hang up . Office closed during critical times no assistance. Seems like they contract out service but could not reach anyone to help me.

We had insured a trip to the United Kingdom with TravelSafe for the end of May through early June 2020. Due to the corona virus lockdown and restriction on travel, we were unable to make this trip. We contacted TravelSafe for a refund on our insurance policy. TravelSafe was very professional in handling this issue, providing all their customers with the options available and following through with our claim to make sure we got our refund. The next time we travel, we will definitely use TravelSafe for our insurance. Highly recommend them!

With the coronavirus situation, I was uneasy about my insurance claim and whether I would actually get paid. I was paid for my
claim and I didn't have to fight about. I purchase the "cancel for any reason" rider and it definitely paid off. I was having no success
with Lufthansa Airlines regarding my pandemic caused flight cancellation, so having insurance saved me 75% of my loss. Travel Safe
was the insurance policy provider. I love it when things turn out! SquareMouth actually answered the phone and gave me good instruction
on how to proceed. I would never travel internationally with travel insurance, not just trip cancellation coverage. The cancel for any reason
add-on is the only way to go.

I had a lot of questions about my upcoming trip to help me decide if should plan to travel or cancel in the face of the COVID pandemic. It was very difficult to get through on the phone, I did not receive a response to my email and when I finally got through, the person was not very friendly and did not seem willing to offer much information.

The information about benefits that I need to file a claim is not transparent
I attempted to get answer to some quick questions by phone, but no support there is available.
In response to e-mail requests for information, I am getting boilerplate messages saying that they are busy and that a response may take up to 30 days.
I will not be able to file my claim until I get the response.

This is very frustrating.
These are times of crisis, a time when we need a reliable insurance company to cover out-of-pocket expenses more than ever.

I will not choose this company again.