Reviews, Sales, and Service Ratings for
TravelSafe

I wanted to extend this coverage , as I've decided to travel for a longer period of time . I will be returning home to CA in feb but with to travel to europe, please advise

I filed my claim on January 9, 2022. As of today (January 24, 2022), it still has not been acknowledged by TravelSafe except to the extent that I received an automatic reply saying they had an unusually high volume of claims and they would correspond by email in the future. I think I should have at least received an acknowledgement that my claim is pending, statement regarding whether or not TravelSafe considers the claim complete and a projection about when I might anticipate resolution of the claim.

Never received a response once I submitted my claim. Never was able to speak to anyone using the claims phone line. Customer service was no help when I needed to file a claim.

Our intended destination closed it's borders to non-nationals forty-eight hours prior to our scheduled departure because of the Omicron COVID variant.. United Airlines provided us with a full refund so Travelsafe/Squaremouth was not used. I interacted several times with your customer service, both on the phone and via email. I was requesting a refund of the premium that was paid. Interacting with several people and receiving various answers, your company stopped answering my emails and I ended-up getting a voice mail stating that I could no longer speak with an agent directly. I finally disputed the premium charge with my credit card company. They were the ones who investigated the issue and issued me a full refund. Two weeks later, I received an email from your company stating that they would refund the premium. It was a most unpleasant and tedious interaction with Travelsafe/Squaremouth. I believe your "service" to be scam-like and will certainly not be purchasing travel insurance again. Lastly, during one of my initial phone interactions with one of your agents, he informed me that a pandemic was not on your list of disasters covered by your trip insurance so filing a claim would be pointless. He did, however, suggest that I request a premium refund, the only useful information that I received from your company.

Impossible to speak with someone in customer service. An answering service fields all of the calls and cannot answer any questions. They take a message and someone calls you back when convenient for them. I'm sure this works well for people who have nothing to do but wait for the call. I'm an attorney, so I call in between appointments when I am available. I gave up on ever speaking to anyone and just bought additional coverage that I knew complied with Argentina's requirements for Covid coverage.

I love squaremouth.

Wit cruise camcellations and date changes TravelSafe was very flexible in changing the policy to meet our needs.

I usually purchase TinLeg travel insurance because (1) Your service pays the cost of medical treatmentdirectly to the health providers if needed and (2) I've used Tinleg for a severe ankle break on a trip and I know the service is direct and caring.

However, when I spoke to a TravelSafe claims rep before leaving my my last substitute cruise, he told me that I would have to pay all medical needs first and TravelSafe would reimburse me on a case by case basis. The only reason I bought TravelSafe rather that Tinleg, is because it was originally supposed to cover a cancelled expedition cruise to the Antarctic and its land excursions. So if we needed helicopter evacuations from there, the policy covered up to one million dollars for that. Otherwise, the policy offered nothing else exceptional for the cost.

Thankfully I never needed to test the policy so I can't comment on how they would actually handle my claim if I had one.

Changing fly days, and moving insurance to new days was quite a pain. Online travel agents put your tickets in a bank so ticket returns and refunds are non existent and shouldn't be the means of verifying the trip was moved/canceled.