Reviews, Sales, and Service Ratings for
Trawick International

Regional airline canceled my flight the evening before my return home leaving me very few choices. I had to travel by ferry to another island and rebook all 6 travelers with a new, much more expensive flight and route home. I wasn’t able to reach anyone at squaremouth or trawick that could help advise me on what to do. The claims form is not well suited to cover this type of trip delay and I’m out thousands of dollars. I’ve been trying to reach someone at trawick for multiple days now to no avail.

I spoke to a customer service representative during my trip when it was interrupted. While the hotline had me on hold for an hour, the customer rep was able to send me the necessary documents to submit a claim. It strikes me as odd that I needed to speak to a real person to get a claim form - the process should be way simpler. I submitted a claim on the 21st of January, and have yet to hear back from anyone at Trawick International - not even an automated confirmation email. Really disappointed by the quality of service.

I emailed a claim five days ago and have received no response nor follow up from squaremouth or Traywick.

Easy process. Nice to have the security with possible travel problems. Better safe than sorry!

The customer support team was very helpful in answering my questions about filing a claim.

Great

Our trip was canceled by the tour operator less than two weeks before departure. I was surprised and grateful to receive a full refund from Trawick

Thank you so much for your review. We are sorry to hear your trip was cancelled, but glad we were able to get you sorted and fully refunded. We hope you get to go on your trip at some point and will again consider us for your travel insurance. Thank you again and safe travels!

We tried to reach someone to ask questions and there was no answer; answering machine to leave a message; call back between 8:30-5:00pm Eastern. NOT HAPPY AT ALL THAT THERE WAS NOT 24 HOUR ASSISTANCE as noted. We my have filed a claim - but found other measures because no one was available. Feel sold a bill of goods!

Since I did not have the need to file a claim, I cannot say anything about how smoothly the claim process goes.

I received an auto reply from Trawick International. I supplied them with all of the necessary documents and was told that it would be 60-90 days before my claim can be reviewed.