Filed a claim for flight reimbursement due to cancellation illness and was told I needed to pursue a refund for my non refundable flight from the airline. Would discourage anyone from using SquareMouth.
I submitted my claim for a refund of air tickets due to the trip cancelation a month ago (12 January). Since that time I did not get any responces regarging an outcome of my claim that make me unhappy.
My mom was 89 at the time of the travel (Dec 1 2013 - March 23 2014 to Ft lauderdale Fl. She developed a severe bronchitis with shortness of breath and was admitted for 2 days to hospital. Because of her age I (her son) handled her claim. She has a pre-existing heart condition which I called about PRIOR to purchasing the policy. I asked if the $1000 for a pre-existing condition treatment for her heart applied, because there was also a clause in the contract excluding heart conditions. I was (mistakenly) told by the Trawick agent that the $1000 maximum benefit would apply for any heart condition treatment. Then after filing the claim and talking to GBG assist and also Trawick, I was given the opposite interpretation, i e that heart condition treatment was excluded. I should have been recording conversations just like companies often do as proof but obviously cannot do so. I actually called back and spoke to that same agent afterward and got a different story than pre-purchase of the policy (heart condition treatment is not compensable at all).
Anyway, that's all I have. My mom is not wealthy enough to sustain the added cost of the heart treatment which consisted of dispensing her usual daily oral heart meds while in hospital + blood tests to "rule out" an acute heart event, all of which were negative, and all of which cost about $1000). So I had to pitch in.
In summary, I'm upset about a favorable interpretation of the heart condition clause being compensable up to $1000 before purchase of the policy, and then a different interpretation afterward.
I am hoping this gets resolved easily, but I am very concerned and was planning to contact you.
We were unable to go on our trip because my husband has become gravely ill. He is still in the hospital. I filled out the claim forms, and gathered all the information required for Trawick. I sent it certified mail to them, as they directed. My mail receipt says it should have reached them on Oct.14. I plan to go to the post office today to double check that.
I called them yesterday to see if they needed anything else, and they had no record of my claim. I am hoping they can locate my info and notify me. As you can imagine, this is a very difficult time, and I hope it doesn't get more complicated.
I would love to provide more feedback once this claim is complete, but at this point, two months after I expected to be refunded for trip interruption, I still have not seen a refund.
h, that you for submitting a review. GBG just received the required documents to complete your claim on 10/17 which is just 11 days ago. Once they had the complete file they needed to have the documents translated to English which took a little more time than usual. Your claim now been processed and you should receive reimbursement for eligible expenses within 10-15 business days.
I tried to use my insurance. However, when I called I figured out they only cover the expenses if I am dying and going to the hospital so they do not cover anything else. Therefore, the insurance I had was not useful as I could not use it.
I submitted my claim back in November of 2017. I have contacted GBG aka Trawick multiple times regarding my claim. They have yet to process my claim completely, and it is now February 2018. The representatives I speak to are very nice but aren't the ones doing any of the processing. All they can do is ask me to give them my claim documents again via email and forward emails to the claims/customer service department and request that the claim be processed. However, it's a black box after that. Every time they contact me they tell me that they will get back to me in 7-10 business days. But every time they do contact me, it's to tell me that my claim is being processed. How many times do I have to email them my claim and how long does it take to process a claim??? I am very frustrated and annoyed with this Trawick/GBG.
policy # xxxxxx
I consider myself ripped off by you.
I bought this policy and submitted a claim because our luggage was stolen.
we lost thousands of dollars yet trawick refused to pay. this is robbery.
I spoke with Pia with Trawick International on 7/31/14 and she advised me to email firstname.lastname@example.org regarding our claim. I submitted our claim on 8/3/14 and received an email back on 8/5/14 from the Claims Service Department in Foothill Ranch, CA with our reference number 201408030000001 saying "Thank you for the email. This has been forwarded to the claims department and we will get back to you if we require any additional information. Please feel free to contact our customer service team at email@example.com if you have any questions or concerns. Rajesh Matangi" I have heard NOTHING since and contacted Squaremouth this morning and spoke to Amanda in your Salem, New Hampshire office. She is going to forward our information to the appropriate people for handling. Thank you, Carol and John Lauck
Had to cancel trip due to medical issue. Very quick with refund and very easy to submit claim using email and attaching all needed information. Definitely would recommend
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