Trawick International
Overall Rating 4.14 out of 5
Overall Rating 4.14 out of 5 3,178 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    May 19, 2023
    Sharon from UT Verified Squaremouth Customer

    Everything went perfect for us… It was good to have, as it always is, INSURANCE in our back pocket pocket in case anything that might’ve happened. We especially liked that there was a cancel for any reason policy, although happily, we never even need to use that either!

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Safe Travels Journey
    Review Received:
    May 17, 2023
    Kathleen from MA Verified Squaremouth Customer

    To Squaremouth........ I greatly appreciate you reaching out to me asking about my experience with Squaremouth. My experience was excellent. Unfortunately, I was unable to take the trip as planned. My husband and I were scheduled to travel to Charleston and Savannah with a group of fellow travelers here on Cape Cod. The travel agency, Funtastic Getaways, who put the tour together, had to cancel the trip due to not enough participants. I had purchased insurance; it never occurred to me that I would lose my money if the trip was cancelled for that reason. I called your company and was told that my reason for cancellation was not covered by insurance. Needless to say I was disappointed.

    I have purchased other insurance from you for an upcoming trip. Hopefully all our participants will be able to make it!

    Thanks very much.

    Kathy Gentile
    Mashpee, MA

    Was this review helpful to you?

    13 out of 13 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    May 14, 2023
    Larry from CA Verified Squaremouth Customer

    Claim was paid with no questions asked, even though I could not provide all the information requested on the claim form. I nevertheless submitted a lot of information, and it was very clear that my trip cancellation was for a covered reason.

    Was this review helpful to you?

    6 out of 6 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Safe Travels Explorer
    Review Received:
    May 14, 2023
    Barbara from VA Verified Squaremouth Customer

    My husband’s mother died two days before our trip. We had to cancel the trip, and we sent in all the paperwork to your company for a full refund as per the policy requirements. All we received back was an automated response stating you were too busy processing claims to get back to us in a timely manner. When I sent a second email asking about the status of the claim, I received the exact automated response.

    Was this review helpful to you?

    34 out of 34 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Safe Travels Explorer
    Review Received:
    May 14, 2023
    Steven from IL Verified Squaremouth Customer

    I submitted expenses for over the counter products purchased as a result of my wife's illness on our cruise. These were not covered and no explanation was offered. Additionally, if I had purchased these supplies on board the ship vs. at a CVS at a port, the expense would have been about triple what was submitted. Please provide reimbursement for the OTC expense.
    Thank you.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels Explorer
    Review Received:
    May 13, 2023
    Jane from OH Verified Squaremouth Customer

    My husband and I both became ill with Covid during our trip and had to postpone our return home.
    We are in the midst of dealing with our tour company and will be filing a claim with Trawick in the near future.

    Was this review helpful to you?

    0 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels Explorer
    Review Received:
    May 12, 2023
    SUZANNE from CT Verified Squaremouth Customer

    Very pleased with how simple it is to deal with changes in trip plans.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    May 11, 2023
    Athena from WA Verified Squaremouth Customer

    Trawick is a great company and I use them quite often. Highly recommend them.

    Was this review helpful to you?

    2 out of 4 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Safe Travels Explorer
    Review Received:
    May 10, 2023
    Patricia from NM Verified Squaremouth Customer

    At first using the website was confusing but once that was mastered I felt comfort. I would have liked to know what parts of our claim was paid and what was not covered since the amount received was less than what we submitted….though I’m ok with the amount basically.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    May 10, 2023
    James from CA Verified Squaremouth Customer

    The requirements of the policy made it impossible to file a claim. My wife and I got Covid in the middle of our trip. We were in Iceland. The policy requires a PCR test and a doctor letter regarding quarantine. There are only two locations in the entire nation that perform PCR tests and the nations policy is not to require quarantine. We were sick and confined to our hotel room for 4 days and had to pay expensive air fare to get home. I could not file a claim because it was impossible to meet the terms of the policy. A real Catch 22.

    Was this review helpful to you?

    21 out of 21 people found this review helpful