Sales & Service Data

TOTAL SALES
22,708
Since 2012
MONTHLY SALES
628
Average Monthly Sales Since 2012
REVIEWS
493
Since 2012
Overall Rating
4.36 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

22,708
policies sold

0.2%
negative reviews

0.2% (54) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    288
  • 4 stars
    107
  • 3 stars
    44
  • 2 stars
    12
  • 1 star  
    14
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4.57/5
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4.53/5
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4.46/5

Trawick International Reviews


  • Overall Rating 5 out of 5
    Policy:
    Safe Travels International Trip Protection excl US
    Review Received:
    From: Verified Squaremouth Customer

    The customer service agent was very nice and patient as she walked me through the process.

    I had limited options, but the policy I bought met my needs.

    I would recommend Squaremouth but I would tell the individual to purchase insurance when first booking travel.

    Was this review helpful to you?

    7 out of 7 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Safe Travels International excl US
    Review Received:
    From: Verified Squaremouth Customer

    The only time I needed them was in Thailand, but because it was July 4th in the states they didn't answer. People get sick and bad things happen on holidays, too.

    Was this review helpful to you?

    17 out of 21 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Safe Travels International excl US
    Review Received:
    From: Verified Squaremouth Customer

    My wife had her passport and wallet stolen while we were on the street. The customer service person basically told us that since it wasn't stolen out of our luggage we probably wouldn't get reimbursed at all so it was pointless to file a claim.

    Was this review helpful to you?

    9 out of 10 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels USA Trip Protection
    Review Received:
    From: Verified Squaremouth Customer

    I was distressed several times with getting sick on this overseas trip. I am so thankful for Jane Pennington and her expertise in handling my claim. What a lovely incredible woman she is.
    I recommend Trawick to many people who are travelling and always will.
    Sincere thanks to all at Trawick
    Jeannie MacKinnon-Hanlon

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels International Cost Saver excl US
    Review Received:
    From: Verified Squaremouth Customer

    Easy to purchase. Just one minor issue for me... The agent I called seemed somewhat reluctant to answer my questions about the policy saying several times that what I was asking was in the written policy that I could read myself. I did not have the policy at hand which is why I called Customer Service.

    Was this review helpful to you?

    6 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels International Cost Saver excl US
    Review Received:
    From: Verified Squaremouth Customer

    Purchasing the policy was easy and clean. Filing a claim was straight forward: I sent an email, received forms, and filled them out and mailed them, tracking provided, to the address stipulated. However, that's where things stopped and my insurer started putting up barriers. Even though all materials requested: medical questionnaire, doctor's statements, clinic statements and all doctor and clinic receipts were provided, I keep getting requests for an additional medical questionnaire. I would like this claim resolved before I re-up this month. I will re-up as soon as this is resolved.

    Response From:
    Trawick International
    Trawick International:
    Jane Pennington
    Response Received:

    Mark, GBG needs the accident questionnaire filled out because you did not give details in the claim form nor in the medical records about how you were injured the medical accident form you sent back was blank. Once you have answered the questions on the form the rest of the process should go smoothly. They are waiting on you as of today 6/12/17. If I can be of assistance please do not hesitate to contact me directly.

    Jane Pennington
    Trawick International
    888-301-9289

    Response From:
    Squaremouth:
    Andres Allwood
    Response Received:
    June 27, 2017

    Thank you for posting a review of Trawick International.

    We apologize for your negative experience.

    A member of our Zero Complaint Team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    6 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I called several times to ask questions and received helpful information from excellent customer service reps.

    During Trip
    Luckily, we didn't have any cause to communicate with the carrier during our trip.

    Claim Process
    No claim was made. Sorry, maybe I clicked the wrong button at the beginning.

    Was this review helpful to you?

    9 out of 12 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Safe Travels USA Trip Protection
    Review Received:
    From: Verified Squaremouth Customer

    I called customer service with questions, but it sounded like they were using a poor quality VOIP service and the representative kept cutting out along with overall poor phone quality.

    Was this review helpful to you?

    7 out of 9 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    I called them and got a claims agency. i asked them to send me a claims form and never heard more.

    Review Updated: 04/20/2018

    i did not file claim and do not plan to do so.

    Response From:
    Trawick International
    Trawick International:
    The Trawick International Team
    Response Received:

    I apologize that you didn’t hear back from the claims office.

    If you still need a claim form you can find one on our website or if you contact our office at 888-301-9289 we can email one to you.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    We had to cancel our trip because of a serious medical problem. We submitted all the forms but have not heard from the insurance company. It has been three and a half weeks since I mailed the forms. Is this to be expected?

    Was this review helpful to you?

    3 out of 3 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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