Trawick International
Overall Rating 4.14 out of 5
Overall Rating 4.14 out of 5 3,161 Reviews Since 2012

  • Rating 3 out of 5
    Policy:
    Safe Travels Voyager
    Review Received:
    January 7, 2023
    Mary from WA Verified Squaremouth Customer

    The gentleman I spoke with on the phone when I called spoke really really slowly. It almost sounded like an automation. I was caught up in all of the Southwest Airlines frustration, so I intend to file a claim if they are unable to help me.

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels Voyager
    Review Received:
    January 5, 2023
    David from IA Verified Squaremouth Customer

    Had to make a small change to our travel dates due to my error when purchasing the insurance. Customer service was quick and pleasant and made the changes immediately.

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    2 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Safe Travels USA Cost Saver
    Review Received:
    January 5, 2023
    HELEN from AB Verified Squaremouth Customer

    Trawick accepted my policy without first asking if I were a dual citizen. As an American and Canadian, I did not qualify. Luckily I figured out the problem before departure. Trawick refunded all but $3-4 of my premium.

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    2 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Safe Travels Explorer
    Review Received:
    January 4, 2023
    Sandra from AZ Verified Squaremouth Customer

    I have been ghosted by this insurance company. I filed a claim back in early October and received two requests for receipts , which I have provided and I haven't heard back from them. I am very disappointed in their service. I filed immediately upon return, provided all receipts and yet to hear back from them. I just get notices that they are too busy.

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    19 out of 20 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Safe Travels Explorer
    Review Received:
    January 4, 2023
    John from NJ Verified Squaremouth Customer

    Purchasing the insurance was great. The person we spoke to was very knowledgeable and helpful. She answered all of our questions and if she did not know something, she researched it for us.

    When we had problems with our flight, I immediately contacted the company. That agent was not helpful. To be fair, she said it was December 23rd and they were running on a shortened staff. However, I was displeased because I needed information on what was covered and who I got letters from etc.... This lack of information could have costed us reimbursement. She said she would have a supervisor call me back within an hour. Nobody EVER called me back.

    We filed a claim on January 27th and sent everything in. I was told we will hear back by January 27th.

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    14 out of 14 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Safe Travels Voyager
    Review Received:
    January 4, 2023
    Patricia from WA Verified Squaremouth Customer

    Applied for the insurance and never received confirmation, but was told we had coverage when I called the day of our trip. Then discovered we did not have coverage and had to reapply the day of our trip.

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    8 out of 9 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Safe Travels Single Trip
    Review Received:
    January 3, 2023
    Stephen from ME Verified Squaremouth Customer

    I submitted my claim electronically through CBPconnect.com
    I received an email saying they received my claim, however I was never contacted by anyone. I never received a further email. And when logging in to check status at cbpconnect.com it is as if there were never any claims submitted. I am not at all pleased with any communication that I have had with them when our trip was interrupted and they offered the wrong advice on what to do concerning issues we had with our trip

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    15 out of 15 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels Explorer
    Review Received:
    January 3, 2023
    elizabeth from OR Verified Squaremouth Customer

    waiting to hear back after filing my claim

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    2 out of 3 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Safe Travels Voyager
    Review Received:
    January 3, 2023
    Tench from PA Verified Squaremouth Customer

    I like the on-line "auction" model to purchase insurance at the price point I want (<= 10%). Since I have not completed the claim process, I can not comment on that.

    Review Updated: 01/31/2023

    I canceled my claim for alternative travel expenses due to Southwest Airline travel disruption. This was because Southwest paid for the expenses I incurred.

    As a result, I really have no actual experience with the claim process beyond robo-replies to my initial form submissions.

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    0 out of 1 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Safe Travels Voyager
    Review Received:
    January 3, 2023
    Kathryn from MO Verified Squaremouth Customer

    So far I’ve had a poor experience submitting the claim. The website submission process wouldn’t work so I had to email the claim. I’ve had no response except a form email.

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    10 out of 11 people found this review helpful