Sales & Service Data

TOTAL SALES
22,708
Since 2012
MONTHLY SALES
628
Average Monthly Sales Since 2012
REVIEWS
493
Since 2012
Overall Rating
4.36 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

22,708
policies sold

0.2%
negative reviews

0.2% (54) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    288
  • 4 stars
    107
  • 3 stars
    44
  • 2 stars
    12
  • 1 star  
    14
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4.57/5
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4.53/5
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4.46/5

Trawick International Reviews


  • Overall Rating 5 out of 5
    Policy:
    Safe Travels International excl US
    Review Received:
    From: Verified Squaremouth Customer

    travel ins.makes me and my family have a trouble free vacation. i feel secure when i have insurance in my trips.Squremouth was easy and simple to buy.i had to call customer service for a question and it was handled promptly. that assured me that in case of need i would be fine.

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    4 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Safe Travels International excl US
    Review Received:
    From: Verified Squaremouth Customer

    We voluntarily ended our trip about 6 months early. We let Trawick know, and the representative said that we were entitled to a refund for the non-used portion of the premium. I sent in all of the information, but it took MONTHS to get the refund, and only after I called to inquire about it multiple times. The representatives were always nice and tried to be helpful, but it appears the company lacks systems and processes to be sure customer requests are handled in a timely, efficient manner.

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    4 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels USA
    Review Received:
    From: Verified Squaremouth Customer

    I had no issues or complaints with Squaremouth's service. It was easy to compare available policies, and I was particularly glad that everything was handled online, with no need for paper forms or signatures. I will recommend Squaremouth to others among my network of traveling and fellow ex-patriot friends.

    Jeremy

    Was this review helpful to you?

    5 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels International excl US
    Review Received:
    From: Verified Squaremouth Customer

    very good, fast, last minute, efficient service. One of a kind.

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    5 out of 7 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Safe Travels International Trip Protection excl US
    Review Received:
    From: Verified Squaremouth Customer

    Trip cancellation claim filed with GBG 11/2/2014. Claim is in process. Trip cancellation due to unforeseen medical situation.

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    8 out of 13 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels USA
    Review Received:
    From: Verified Squaremouth Customer

    Joshua Walker of Square Mouth was extremely helpful in advising me which policy to purchase.

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    6 out of 9 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    Because of my illness, I could not fly to San Francisco to catch the boat, we had to cancel our full trip 2 days before sailing. We have been in touch with Claims Examiner /NB in March 22nd, who provided us with the necessary information to file a full claim. We sent all that paperwork in on March 27th requesting a return receipt. We received that receipt showing J. Potter signed for this at your Tampa office on April 2nd. We have heard nothing more from your company since then.

    Robert from AZ

    Response From:
    Trawick International
    Trawick International:
    The Trawick International Team
    Response Received:

    We show your claim was received vis USPS on 04/02/18 and worked on 04/20/18 (15 business days). That same day a request for needed information was emailed to you. You sent the required information recently and your claim has been processed for payment. Please contact a Trawick representative if you have not received your reimbursement by 5/20/18.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    Easy to work with. Competitive rate. Responsive.
    Happy.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    My father was very sick and I was concerned that I would have to cancel my vacation last minute. He passed away a week after I purchased the policy and I had to travel to be with him before he passed, but I was able to return in time to take the trip. It was a short two day trip, but it gave me time to reflect on what had happened and to be with my friends. They helped me to grieve in a beautiful location, so I was happy that I did not have to cancel the trip. You never know what is going to happen, and this Trawick International policy gave me piece of mind when I needed it the most. I have come to depend on SquareMouth for all my travel insurance needs, but in this particular case you have really outdone yourself. You took the time to find the exact policy I needed for this situation and I sincerely appreciate it. Thank you to all the folks at SquareMouth and Trawick International for helping me over a very difficult time.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    Our flight was delayed 9 hours. Because of the delay we arrived at 3:00A.M. . Our transportation from the airport was no longer available. Trawick covered the cost in a timely manner. I was very pleases.

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    2 out of 2 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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