Reviews, Sales, and Service Ratings for
Trawick International

We called customer service during our trip when in Vienna. We selected the option for "medical emergency" as my husband was ill with Covid. We were surprised to wait around 10 minutes until a representative was available. She had difficulty locating a dr. for my husband in Vienna and had a hard time with the street names. Also she had a baby and dog barking in the background. In the end she told us to find a dr. and then submit a claim. With little research I located a place he could get a PCR test and found the Vienna government covid hotline, which arranged for a physician to come to our apartment.

no issues

Squaremouth website was straightforward to navigate and use.

Good customer service fir provides information fir the needs

Trawick was very helpful in clarifying a couple things that Squaremouth felt more comfortable having Trawick explain.

I have been waiting on Air France to respond to a request for payment to me for late departure and interruption of travel plans.

They have not yet responded (after 4 months) so I may need to file with SquareMouth.

Michael Bach
281-704-1559

I filed my claim with Trawick International on November 3, 2022. I received an automatic email response that said:

"Thank you for contacting our office.

We are currently experiencing an extremely high volume of claims. Claims are reviewed in order of receipt. To avoid delays, please review your claim documents to ensure all required documents have been submitted. If additional information is required in order to complete our review, we will contact you by email (or by mail if you chose not to receive electronic communications).
Claims Team"

As of Thursday, 11/10, (one week after the initial filing) I hadn't heard anything so I sent an email to the person who originally sent me the claim forms and as of today, Saturday, 11/12, I have not heard back from anyone at Trawick. I will be attempting to contact them again but, at this point, I am not happy at all with their service.

Claim is still outstanding after 6 weeks. Trawick claims hurricane Ian has delayed claims processing and it may be 12 to 15 weeks from claim date. Seems excessive.

Just prior to departure, our travel agent said we would have to have in-hand proof of coverage, including certificate, card, etc. One email to the company and within 5 minutes ALL the requested documents were sent to me. Nice! Alleviated that stressor quickly.