I had no communication with Trawick after purchasing the policy. While in the purchase mode, the information and sales rep were very helpful. Thank You.
Fantastic helpful patient, Helped me find exactly the policy I needed. A Breeze!!!!
It was the only one I could find which provided with some insurance for mountaineering.
good service & good product for the price.
I have filed a claim and I have had no communication or contact with the company thus far.
So far, everything has gone as expected. The agent gave very specific instructions to assist me in making sure that my claim would be approved. I am waiting on it to be completed, but anticipate that it should work out fine.
We had to cancel our trip because of a serious medical problem. We submitted all the forms but have not heard from the insurance company. It has been three and a half weeks since I mailed the forms. Is this to be expected?
Since I did not file a claim I do not have pertinent comments
Easy to work with. Competitive rate. Responsive.
I've been purchasing travel insurance packages through SquareMouth for several years. The website has been easy to read and navigate. The staff has always conducted in a professional manner over the phone and always were ready to answer my questions. I purchased the travel insurances for those "unexpected situations." Fortunately, I've been happy not needing to use them!
Multi-Award Winning Customer Service
Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.Read more
Customer Service is Everybody’s Job
“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
One of America’s Best Workplaces
Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read more