Sales & Service Data

TOTAL SALES
24,608
Since 2012
MONTHLY SALES
695
Average Monthly Sales Since 2012
REVIEWS
533
Since 2012
Overall Rating
4.37 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

24,608
policies sold

0.2%
negative reviews

0.2% (56) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    315
  • 4 stars
    113
  • 3 stars
    49
  • 2 stars
    13
  • 1 star  
    15
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4.57/5
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4.46/5

Trawick International Reviews


  • Overall Rating 5 out of 5
    Policy:
    Safe Travels International excl US
    Review Received:
    From: Verified Squaremouth Customer

    This was an easy, inexpensive policy. Thank God it wasn't needed; but I had peace knowing I could have! If I travel out of the country again, I will go with this company.

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    6 out of 10 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Safe Travels USA Trip Protection
    Review Received:
    From: Verified Squaremouth Customer

    Pleas provide an email address to which I can forward details of my appeal, since I am of the opinion that it reflects badly on your firm.
    At this time I would no recommend this policy

    Was this review helpful to you?

    5 out of 8 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Safe Travels International excl US
    Review Received:
    From: Verified Squaremouth Customer

    It took a long time to get my policy. I had to call several times. They took my address and said they would mail it to my home. It didn't arrive so I called again. They said they don't mail things out but some friends got their policy in the mail. They said they sent it by email but the address they sent it to was nowhere near the address I had given them. That required another call to change the email address. I was getting a little anxious as my departure date was coming up soon. Finally I had some friends print it out for me since I don't have a printer.

    Not a pleasant experience!

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    3 out of 4 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Safe Travels International Trip Protection excl US
    Review Received:
    From: Verified Squaremouth Customer

    We never went on the trip. We had a death in the family. I filed a claim but have not heard anything yet.

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    3 out of 4 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Safe Travels International Trip Protection excl US
    Review Received:
    From: Verified Squaremouth Customer

    Great summaries on Squaremouth from which to pick the perfect product. Was sent by a gentleman in your department to Trawick to have a question answered and they seemed a bit rude, but at least I had confidence in the product I bought.

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    4 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels International Trip Protection excl US
    Review Received:
    From: Verified Squaremouth Customer

    As a Canadian customer I was somewhat leery of how customer service could be delivered using an American based company. As it turned out, there were complicating international and personal events taking place shortly before our trip. I phoned direct to customer service and found those there to be personal, helpful and professional. Thank you Squaremouth for peace of mind and being part of a trip of a lifetime!

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    5 out of 9 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Within a few minutes I received my certificate of insurance via email. It was detailed and I felt very comfortable before leaving home on my trip to Indonesia
    I would definitely recommend....5 stars

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    4 out of 7 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Safe Travels International Trip Protection excl US
    Review Received:
    From: Verified Squaremouth Customer

    My interaction with Trawick was pleasant and proffesssional. Pricing was competitive and will use again.
    thank you

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    4 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Did not need to use it but it was a great deal and purchasing was easy. will definitely purchase insurance from here again if ever need to!!

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    8 out of 18 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Safe Travels USA Cost Saver
    Review Received:
    From: Verified Squaremouth Customer

    The only concern was you website offered coverage for sports like skiing but when I went to book it the site would not allow the purchase

    In the end we did not ski but I was disappointed by the false advertising

    Other than that the value of the policy and coverage was very good

    Was this review helpful to you?

    3 out of 5 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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