Reviews, Sales, and Service Ratings for
Trawick International

While I successfully was reimbursed for my claim, I had to fight for it. "Nationwide is on your side" . . . unless you file a claim?

Overall everything was ok. I did not receive any notice telling me my policy was about to end. This could have been very helpful since my flight was cancelled, and I had to prolong the policy, but out of pressure issues, I forgot to prolong it on time. This meant I had to purchase another, new policy for the remaining days.
The car rental company, for instance, sent an email saying: "Tomorrow is the end of your lease, are you intending to return the car, or would you be interested in elongating the contract?"

They were courteous and professional and solved my issues promptly and without hesitation (travel date changes).

Our daughter experienced a medical condition that required care and potentially having to change her flight home due to an ear infection. The service from Trawick was amazing. From the first call, they were helpful and then followed up twice to check on how she was doing and whether they needed to start a rebooking for her flight home. Super efficient, caring and great follow through. Fortunately, our daughter was able to make the original flight as she responded well to the antibiotics.

I never received any monies for my claim

Excellent policy."..great customer service

Had to cancel due to war in Israel.

I could not go on the trip to the Galapagos for health reasons. I completed and submitted all required forms including the Attending Physician Statement wherein my physician certified that my medical condition disabled me from travelling. I received a communication from the claim adjuster at Trawick stating that my form was incomplete ( it wasn't) and that additional information was required. I responded that the form was completely filled out and that I was entitled to insurance payment because my medical condition was one that "commences, worsens, or presents new symptoms " while the policy was in effect. I was diagnosed with coccydenia (tailbone pain) on or about September 11, 2023 and it continues to plague me to this day making sitting extremely painful. I could not travel on an airplane for 7 hours to and from Ecuador in my current condition and therefore I was unable to do this trip to the Galapago. I have made a claim for the cost of the trip (but not the air fare) which was $8445.00. So far I have received no response to my recent communications with Trawick and I am very disappointed because I paid for this insurance and I satisfied the requirements to recover my trip cost.

When I called Trawick to inquire about my claim status they called back and told me that Trawick had approved my claim (no qualifiers) and that I could expect a check to be sent that Friday or the next Monday; however, when I received my check ten days later it shorted me $656.51 of the $3834.05 submitted, citing "Foreign Currency Conversion." I had provided all documentation that indicated what the trip cost in British Pounds and the resulting charge to my credit card in American dollars, verified by my credit card bill. MY LOSS is based on what I paid, and as Trawick is now refunding me for MY LOSS, it should be based on the loss incurred not on a substitute conversion rate, as explained to me by customer service, especially as they are not manipulating currencies (their claim department is in Tampa, Florida and I was told the check was issued from their St. Louis office). To cite "Foreign Currency Conversion" as the reason for partial denial of claim (the customer service person cited the rate was different on the date of cancellation letter) is technically irrelevant to my claim as it is based on MY LOSS and this Insurance Agency is not changing currencies to fulfill my claim. This response is manipulative at best, hoping we won't notice and be happy with a partial refund, but also suggests an intent to defraud customers!!

In addition, the difference in exchange rate on 7/25/23, when I made the final payment, and 10/25/23, the date they quote as the letter of cancellation, is 1.2247... and 1.2902... there is no way this equals over $600!!!!!! Do these people know how to do math or do they just give a partial figure and hope we will accept it. Trawick should be trashed forever and removed as an option from Square Mouth as they have proven themselves to be shady and illegitimate.

Fast, easy and responsive to questions.