Trawick International
Overall Rating 4.14 out of 5
Overall Rating 4.14 out of 5 3,161 Reviews Since 2012

  • Rating 3 out of 5
    Policy:
    Safe Travels Single Trip
    Review Received:
    January 23, 2024
    kathleen reid from TX Verified Squaremouth Customer

    We filed a claim with Nationwide/claim no 186142.
    On Dec. 28, 2023 Nationwide confirmed that they had received all the requested documents and were processing the claim. They asked that we allow them the time that they needed to do so.

    On Jan. 11 we asked about the status of the claim. They confirmed that they had received our email but said nothing about the status of the claim.

    On Jan 23 we again contacted them and received the same confimation that they had received the request for a status on the claim
    On the 23 of Jan. I spoke to an agent about the status and she said that it was waiting for a Supervisior to review because it was a high dollar review. She said to call back in two weeks. Basicly we are getting the run around.
    Our next step after two weeks will be to file a claim with the Texas Insurance review board and obtain legal guidance.

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    22 out of 22 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    January 23, 2024
    James from CO Verified Squaremouth Customer

    Travel insurance is imperative it seems. Trawick had a good price, easy to acquire, and service. I had no concerns with it, and was able to enjoy our international vacation without incident.

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    1 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels International excl US
    Review Received:
    January 17, 2024
    Ann from Australia Verified Squaremouth Customer

    There were no problems with my travel arrangements so did not have to contact the Insurance Company for any reason. I am travelling again so will use them again as they were easy to communicate with re purchase of the Insurance.

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    0 out of 5 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    January 17, 2024
    Jill from CO Verified Squaremouth Customer

    Not only did I experience hotel and food costs, but my trip was delayed by 16 hours. Plus I was stranded in an airport late at night without any help from the airline. As a female I had to walk in a dangerous city at night to find accommodation.
    Also in the trip my bagged was delayed for 4 days and was damaged. So far I have received no compensation and very little communication.
    I tried calling the 24 helpline but the office was closed😓

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    27 out of 27 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels Explorer
    Review Received:
    January 17, 2024
    Lori from TX Verified Squaremouth Customer

    So far they have been responsive. Used their chat to connect. Waiting for my airline claim to see what I need to claim on my travel insurance. But always read the fine print! After my (delayed) return, I was looking to see how long I had to make a claim. Well I have up to 90 days to submit paperwork for a claim, but per my contract I have to notify them within only 7 days that I am going to make a claim. The helpful lady on chat said she made a note on my file; hopefully that works out!

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    7 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels Single Trip
    Review Received:
    January 14, 2024
    CH from VA Verified Squaremouth Customer

    Only interaction was to get our ID cards.

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    0 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Safe Travels Single Trip
    Review Received:
    January 14, 2024
    Mike from NY Verified Squaremouth Customer

    I received conflicting information about my policy from Trawick Internarional. My questions had to be escalated to a supervisor who corrected all the information that was initially shared.

    I submitted my claim and am hoping for a speedy turnaround and positive outcome.

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    3 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    January 9, 2024
    David from MD Verified Squaremouth Customer

    I filed my claim on 12/26/2023 and sent a follow up email the same date. As of 1/09/24, I have not received any response.

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    13 out of 15 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    January 5, 2024
    Gary from NC Verified Squaremouth Customer

    Lots of stalling and delay. We sent lots of medical info supporting the fact my wife was unable to embark on the trip due to orthopedic issues. Still no response or reimbursement from them. Frustrated!!

    Review Updated: 02/02/2024

    All personnel in contact with were helpful. It just took so long without hearing anything.

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    21 out of 21 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Safe Travels Explorer Plus
    Review Received:
    January 4, 2024
    Michael from OR Verified Squaremouth Customer

    It took a full 30 days but it was paid and I’m happy with the result

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    1 out of 1 people found this review helpful